Berk Cat-Back Exhaust GB #2!!!

theDreamer · 03-11-2010, 04:31 PM

Quote:

Originally Posted by dlmartin81

Yes but what are the chances that almost all of BERK's packaging was damaged. Even if UPS or USPS has a bad rep for handling packages, the odds of this many from one company, and same product is ridiculous. It almost seems deliberate. Perhaps the package handler(s) at BERK's local distribution center is a hater or has some beef with BERK or who knows what the motive is.

Oh and to be honest, I've had no complaints from packages that I've received from UPS. And I order a lot from Amazon.

I order a lot of stuff, a lot, and over time have noticed the larger the package the worse the damage is/will be. Maybe because size/weight puts it underneath more thus causing more issues or the fact of the size/weight the employees care less and treat it like a basketball.

MightyBobo · 03-11-2010, 04:53 PM

Quote:

Originally Posted by dlmartin81

Yes but what are the chances that almost all of BERK's packaging was damaged. Even if UPS or USPS has a bad rep for handling packages, the odds of this many from one company, and same product is ridiculous. It almost seems deliberate. Perhaps the package handler(s) at BERK's local distribution center is a hater or has some beef with BERK or who knows what the motive is.

Oh and to be honest, I've had no complaints from packages that I've received from UPS. And I order a lot from Amazon.

How many ~90lb packages do you order from Amazon?

370Zsteve · 03-11-2010, 05:17 PM

Quote:

Originally Posted by dlmartin81

Yes but what are the chances that almost all of BERK's packaging was damaged. Even if UPS or USPS has a bad rep for handling packages, the odds of this many from one company, and same product is ridiculous. It almost seems deliberate. Perhaps the package handler(s) at BERK's local distribution center is a hater or has some beef with BERK or who knows what the motive is.

Oh and to be honest, I've had no complaints from packages that I've received from UPS. And I order a lot from Amazon.

Ordering from Amazon and delivering 86-lb packages ful of metal pipe are two very distinct things. My wife's business receives large furniture shipments via UPS, Fedex every single day. It is astonishing how much product comes in damaged in-transit once the domestic carriers get their hands on it. Deliberate at Berk? No.

ChrisSlicks · 03-11-2010, 05:28 PM

We order 75 lb computer UPS's on a regular basis. Probably almost 50% of these were getting damaged by UPS in transit. The UPS's aren't packed in the best packaging in the world, so if they get dropped from any height they break.

UPS doesn't use heavy equipment for handling packages unless it is freight (over 150 lbs). Anything over 70 lbs is supposed to be picked up by 2 people but that almost never happens. When the truck gets to the sorting facility the unloaders climb aboard and start slinging packages.

dlmartin81 · 03-11-2010, 01:36 PM

370Zsteve,

In response to your sig -- SC baby!!

370Zsteve · 03-11-2010, 01:50 PM

Quote:

Originally Posted by dlmartin81

370Zsteve,

In response to your sig -- SC baby!!

Meh, still waiting for some pricing from Stillen

BerkTech · 03-11-2010, 01:49 PM

First of all, we at Berk Technology would like to appologize for our early customers whose exhaust systems were packed poorly. We are not making any excuses for our mistake in this regard and are offering resolution to those who received any damaged components because of this mistake. Rest assured that we have taken an entirely different approach to packing these systems after the criticism from our customers and first hand knowledge of how truly disrespected these boxes are by the delivery companies.

Unfortunately, because of this, some of our customers exhaust hangers have been bent during the shipping process resulting in mis-aligned tips after install. We are working with these customers to resolve their issue, but we are happy to announce that this is not a manufacturer defect that is causing the mis-aligned tips and re-assure any potential customers in the future that their exhausts will be packaged in a way to prevent bent hangers. We would like to thank The Weapon for helping us determine the cause of this.

We have learned an important lesson through this first batch, but we stand behind our product and our customer service 100%. So again, our apologies to those who were un-happy with any part of their experience with us. We do not take your criticism lightly and will do our best to rectify the situation. Thank you to all of our customers for your support! If you have any questions, comments, or concerns, please feel free to contact us.

MightyBobo · 03-11-2010, 01:52 PM

Quote:

Originally Posted by BerkTech

First of all, we at Berk Technology would like to appologize for our early customers whose exhaust systems were packed poorly. We are not making any excuses for our mistake in this regard and are offering resolution to those who received any damaged components because of this mistake. Rest assured that we have taken an entirely different approach to packing these systems after the criticism from our customers and first hand knowledge of how truly disrespected these boxes are by the delivery companies.

Unfortunately, because of this, some of our customers exhaust hangers have been bent during the shipping process resulting in mis-aligned tips after install. We are working with these customers to resolve their issue, but we are happy to announce that this is not a manufacturer defect that is causing the mis-aligned tips and re-assure any potential customers in the future that their exhausts will be packaged in a way to prevent bent hangers. We would like to thank The Weapon for helping us determine the cause of this.

We have learned an important lesson through this first batch, but we stand behind our product and our customer service 100%. So again, our apologies to those who were un-happy with any part of their experience with us. We do not take your criticism lightly and will do our best to rectify the situation. Thank you to all of our customers for your support! If you have any questions, comments, or concerns, please feel free to contact us.

Thanks for the response, Berk. Hope it all works out well.

So I cant help but be curious - is this one of the first exhaust setups that you've truly "mass" produced and had to ship in pieces like this?

BerkTech · 03-11-2010, 01:54 PM

Quote:

Originally Posted by MightyBobo

Thanks for the response, Berk. Hope it all works out well.

So I cant help but be curious - is this one of the first exhaust setups that you've truly "mass" produced and had to ship in pieces like this?

We do exhausts for a number of cars (S2000, 135i, MR2), but this is by far the largest and heaviest.

370Zsteve · 03-11-2010, 02:07 PM

Quote:

Originally Posted by BerkTech

We do exhausts for a number of cars (S2000, 135i, MR2), but this is by far the largest and heaviest.

Speaking of weight, what does the system weigh?

M.Bonanni · 03-11-2010, 02:10 PM

Quote:

Originally Posted by 370Zsteve

Speaking of weight, what does the system weigh?

JB1 just weighed his production version and posted these weights today...

Total weight: 64lbs
Parts:
- Muffler section: 33lbs
- X-pipe: 13lbs
- Mid pipes (resonators): 9lbs each, so 18 in total

theDreamer · 03-11-2010, 02:10 PM

Damn, you beat me to it Mike.

M.Bonanni · 03-11-2010, 04:55 PM

I've got to imagine that the use of carelessly operated heavy machinery comes into play with boxes of this size/weight in UPS facilities. They definitely don't leave Berk's hands looking like that. There's got to be some sort of common element that is causing all of these boxes to arrive with holes in them.

370Zsteve · 03-11-2010, 05:24 PM

Quote:

Originally Posted by M.Bonanni

I've got to imagine that the use of carelessly operated heavy machinery comes into play with boxes of this size/weight in UPS facilities. They definitely don't leave Berk's hands looking like that. There's got to be some sort of common element that is causing all of these boxes to arrive with holes in them.

Here's the 'element' right here Mike , the Great American Forklift Operator

nogoodname · 03-11-2010, 05:32 PM

Quote:

Originally Posted by 370Zsteve

Here's the 'element' right here Mike , the Great American Forklift Operator

You could see the driver bail.....lol

03-11-2010, 01:49 PM	#7 (permalink)
BerkTech The370Z.com Sponsor Join Date: Jan 2009 Location: Irvine CA Posts: 279 Drives: Lots.... Rep Power: 274	First of all, we at Berk Technology would like to appologize for our early customers whose exhaust systems were packed poorly. We are not making any excuses for our mistake in this regard and are offering resolution to those who received any damaged components because of this mistake. Rest assured that we have taken an entirely different approach to packing these systems after the criticism from our customers and first hand knowledge of how truly disrespected these boxes are by the delivery companies. Unfortunately, because of this, some of our customers exhaust hangers have been bent during the shipping process resulting in mis-aligned tips after install. We are working with these customers to resolve their issue, but we are happy to announce that this is not a manufacturer defect that is causing the mis-aligned tips and re-assure any potential customers in the future that their exhausts will be packaged in a way to prevent bent hangers. We would like to thank The Weapon for helping us determine the cause of this. We have learned an important lesson through this first batch, but we stand behind our product and our customer service 100%. So again, our apologies to those who were un-happy with any part of their experience with us. We do not take your criticism lightly and will do our best to rectify the situation. Thank you to all of our customers for your support! If you have any questions, comments, or concerns, please feel free to contact us. __________________ While the others type fast... Berk Technology goes fast.... See you at the track! OUR NEW PHONE NUMBER: (714) 546-BERK READ THE BERK BLOG HERE

03-11-2010, 02:10 PM	#12 (permalink)
theDreamer A True Z Fanatic Join Date: Feb 2009 Location: Texas Posts: 30,879 Drives: 370z Rep Power: 4212	Damn, you beat me to it Mike. __________________ theDreamer's Z // Fast Intentions // Uprev // GTM // HKS // TEIN theDreamer's Silvia // URAS // GREDDY Houston Zs // Facebook // Twitter // Instagram

03-11-2010, 04:55 PM	#13 (permalink)
M.Bonanni The370Z.com Sponsor Join Date: Nov 2008 Location: Las Vegas Posts: 2,575 Drives: Fast Rep Power: 1322	I've got to imagine that the use of carelessly operated heavy machinery comes into play with boxes of this size/weight in UPS facilities. They definitely don't leave Berk's hands looking like that. There's got to be some sort of common element that is causing all of these boxes to arrive with holes in them. __________________ MikeBonanni.com Twitter: http://www.twitter.com/MikeBonanni Facebook: http://www.facebook.com/MBonanni36 Function > Form

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ChrisSlicks A True Z Fanatic Join Date: Mar 2009 Location: North East Posts: 6,203 Drives: 09 370Z Sport M6 Rep Power: 655	We order 75 lb computer UPS's on a regular basis. Probably almost 50% of these were getting damaged by UPS in transit. The UPS's aren't packed in the best packaging in the world, so if they get dropped from any height they break. UPS doesn't use heavy equipment for handling packages unless it is freight (over 150 lbs). Anything over 70 lbs is supposed to be picked up by 2 people but that almost never happens. When the truck gets to the sorting facility the unloaders climb aboard and start slinging packages.

03-11-2010, 01:36 PM	#5 (permalink)
dlmartin81 Track Member Join Date: Dec 2008 Location: Chalfont, PA Age: 44 Posts: 923 Drives: 09 370Z Rep Power: 609	370Zsteve, In response to your sig -- SC baby!!