02-03-2014, 07:03 AM
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#1 (permalink)
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A True Z Fanatic
Join Date: Nov 2011
Location: Houston
Posts: 12,265
Drives: 2011 370ztt
Rep Power: 29539
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Quote:
Originally Posted by George@GTM
Tom,
I am sorry it has taken you so long to get your replacment tube, the vendor that supplies us this tube is sending us a new one finally and we should be shipping it to you this week.
Thank you for your patience,
-George
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:jerkingoffmotionsmiley:
8 months is not a vendor problem. It's a GTM problem. You guys seem to be throwing your vendors under the bus a lot lately to explain problems that fall squarely on your shoulders. The buck stops with you. Your customers don't care WHY you failed them. They care THAT you failed them. And it's really telling the OP was left hanging until this thread popped up, and then magically Sam picks that exact moment to call. Guys, we're not idiots. Give us some credit.
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2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent
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