GTM Performance Engineering: MHI Twin Turbo Official Release

Originally Posted by Alkatraz

Hang on guys! (Why do I always seem to be defending the company that has my money and doesn't tell me whats going on?!? Lol!)

'Restocking Fee' is probably not the most perfect name for it, but GTM definitely incur a cost for everyone who changes their mind and pulls out. They have used their own and everyone else's money to purchase large quantities of parts in development of these kits. If people pull out then GTM need to return money that has already been invested in parts and development. You all seem to think that GTM have no costs to produce these kits until the very last day that they are ready to be shipped! Everyone here must have at least some basic comprehension of how business works, right?

If GTM has stated an exact delivery date on contract, then they are liable to deliver by that date. As far as I am aware, no exact shipping date was ever provided to me and I was aware that there may be (would probably be) delays.

Edit: Signed contract stating "25% restocking fee". In the end only charged less than 10% of the total purchase price. Even given the option of crediting the restocking fee towards other parts. Not sure why he didn't just get $500 worth of parts and be happy with it but I don't just jump to conclusions and thats his business.

Again, I'm not trying to defend GTM but this all seems above board to me. Apart from the massive, crazy, over the top delays that is!

Originally Posted by DEpointfive0

Being a cost analyst... You cannot charge the customer for your sunken R&D costs or anything going into the making of a product; especially when the product isn't out yet. Your profit margin should be so high that you cover the R&D, but in this scenario, the customer shouldn't be held liable.


I'll go back in my hole now

Originally Posted by Alkatraz

True. However GTM have purchased products in order to fulfil a contract with the purchaser. Once the purchaser pulls out, GTM are stuck with the product and the loss of the already invested $. They must be able to charge a fee to help to recover these lost $. They don't have to and due to the massive delays, they probably shouldn't because it looks bad (obviously!) but that doesn't mean that they cant.