GTM Performance Engineering: MHI Twin Turbo Official Release

puckshaw

Over a month now and still no refund. I filed a claim with my bank and they're issuing me a credit for the full amount and going after GTM. I'm done wasting my time leaving messages with GTM. Good luck dealing with this company guys. It's a shame. I've met Sam and liked the guy. Their company has done big things for the Z community, but they're shooting themselves in the foot with this kind of crap. I've taken my business somewhere else and couldn't be happier. Now if you'll excuse me, I have a Boosted Performance kit to enjoy

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>>>>>BP Build Thread<<<<<

Dzel

Wow things are getting serious when it resorts to financial institutions getting involved.

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10secWS6
IF YOU CAN'T SWING IT THEN DON'T BRING IT! Check out Domestic Performance C.C.

elperuano

I wonder if Trips had any luck getting in contact with them

Diabel

Yeah, it's very serious, it is a fraud...

Alkatraz

Thats possibly taking it a bit far. To say that it is fraud then you are insinuating that GTM is purposely holding onto the money for financial gain with no intention of paying it back or providing a product. I feel bad for Puckshaw but don't think that they are purposely witholding his cash.

I have a feeling that it is more like they have bitten off WAY more than they can chew and dont have the systems in place to handle everything that is going on. Every single time that I have called (from Australia) someone has picked up the phone, either Mike or someone else, so its not like they have shut up shop and run off with everyones money. They just dont have the business systems in place to handle everything and it is now hurting their reputation.

In late 2012/early 2013 either Mike or Sam would post on this forum and the G37 forum almost daily. Now they barely post on here once a month and dont post on the G37 forum at all. Obviously they just have way too much happening and as I mentioned months ago, their communication is now sorely lacking.

The fact that they have not sent me a single email or reached out to me in any way in the 7 or so months since I sent them AUD$8000+ says to me that they just dont have anyone who has any overall control of that side of the business. Having dealt with plenty of local performance workshops in the past, I know that they are generally run by a group of guys who love cars and are great mechanic's but generally dont have anyone on board with any massive amount of business accumen. Once things get too big, too quickly, it can be very easy to lose control.

Hopefully they can get their s$&t together, get everyones money back who asks for it and get the kits out to me and the others asap. Fingers crossed and good luck to them and everyone else involved!

TerribleONE

I.b.t.l...

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Dzel

Very nicely said.

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10secWS6
IF YOU CAN'T SWING IT THEN DON'T BRING IT! Check out Domestic Performance C.C.

Diabel

Alkatraz, calling a spade a spade - when someone holds your money for a month without your permission - it's a serious thing for sure. Do you know how much could smart investor earn for 7 months with that money? And how long should the returning wire transfer last from your point of view? A month maybe two ?! Cmon

Chuck33079

Shady, yes. Fraud, no. Fraud requires intent. I seriously doubt this group buy was intended to take people's money and not provide a product.

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2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent

BlkNismo

whats the next free upgrade for the severe delays. gtr manifold conversion kit!

Alkatraz

It is most definitely a VERY serious thing, however the term 'fraud' has very significant connotations. Annoying, disgusting, terrible, bad business, bunch of aholes....these are words that can be thrown around but unless there is serious evidence of intent by GTM to purposely hold back money and commit fraud, then the word should not be used. Stuffing up is one thing, committing fraud is something completely different.

I work in the finance sector and deal with banks on a daily basis. If you saw the stuff that I see and knew how big, multi billion $ corporations can completely screw up because their internal systems aren't built well enough to handle everything, then you might understand how easy it would be for a small company like GTM to have their systems fall over.

A VERY good investor would be happy to make a 10% return on his money over 12 months. Due to the exchange rate changes, if I asked for a refund, I would do better than that :P

Just call me 'The Turbo Trader'! That sounds like a name that I could market my highly developed investment system under. Some go long gold or frozen orange juice others go for mortgage backed securities. I went long on GTM TT kits and am making a killing!

BlkNismo

I sense an update from GTM once they see what has stirred up here

SPOHN

Glad they answer you. Mike has been ducking me for two weeks. The only person that answers now is Pablo. I've left four message and he's never return them or answers. Hell he was the only person that used to answer. Sure they have called ID and don't want to deal with me. Like I did anything but support them.

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zguynate

I am no longer in the group by either. When I signed up it took GTM a few minutes to respond to my questions regarding the kit, and they swiftly accepted my money. I signed up for the layaway program since I didnt really want to finance it and wanted to get in on it before it closed. I had to sign a contract stating that if I cancelled it would require a 25% "restocking fee". Very stupid on my behalf. Hindsight is 20/20. After requesting cancellation, which took two full business days and a phone call to get a reply from my email, Mike informed me that I would be eating $475 due to the restocking fee. He then agreed to allow me to purchase a few items from GTM to avoid losing $475. Finally, after another few phone calls and 7 days later I got an invoice that was literally $400 more expensive than what I could get the items for from another vendors advertised pricing. I gave it some thought and decided that I would gladly loose $475 for a "restocking fee" for a product that isnt available, than giving this company another dollar. Even if I would have payed in full, the company couldnt fulfill their contractual obligations of "once the invoice is paid in full, we will ship your purchase". But, I signed the contract like a dummy and they had me by the testicles. I sent them a long email explaining my disappointment with the company and its customer service, and requested a refund. It took another 8 days to receive a reply. Although I will say that I had my money back 4 days later. Mailed in by check.

Its safe to say that I will not be doing any future business with GTM. Mike is a very nice guy. I have nothing bad to say about him as a person. GTMs lack of customer service is astounding considering how much money they have tied up in this project. In the end I lost $475 dollars for absolutely nothing. It sickens me to think about it. I dont have any regrets from loosing the money to spend the rest of it at a company who I feel wants and will strive to retain my business.

Sorry for the rant..... Its been on my brain for a bit and there is no where else to post this.

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2009 370z touring w/sports package

Chuck33079

Wait- they are charging some people a restocking fee for a product that as yet doesn't exist? Holy ****. That's terrible.

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2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent