GTM Performance Engineering: MHI Twin Turbo Official Release

puckshaw · 12-09-2013, 11:10 AM

Still no refund. It's been over 3 weeks since the day Mike said they would process it. I've called 6 times and only once did I get a call back. Spoke to Sam again last Tuesday and he said that the money should show back up in my account within a couple of days. Still nothing as of today. In the time I've been waiting for my refund I've been able to order and receive a competitor's turbo kit and finish 80% of the install. How hard is it to process a simple refund?!

Diabel · 12-09-2013, 05:46 PM

Quote:

Originally Posted by puckshaw

Still no refund. It's been over 3 weeks since the day Mike said they would process it. I've called 6 times and only once did I get a call back. Spoke to Sam again last Tuesday and he said that the money should show back up in my account within a couple of days. Still nothing as of today. In the time I've been waiting for my refund I've been able to order and receive a competitor's turbo kit and finish 80% of the install. How hard is it to process a simple refund?!

I can imagine that the refund is hard to process, to be honest it seems that recently everything with GTM is hard to process, for instance I've tried to communicate via emails and PMs for weeks now, wanted to get some advice and buy some stuff. I run my own business and I definitely see the serious lack of proper client service in this case. My advice - take care about online communication or leave this sale channel because soon you may ruin your reputation here. You may have great products but people definitely choose the vendor who delivers much more comfortable customer experience, e.g. F.I or BoostedPerformance.

puckshaw · 12-09-2013, 12:50 PM

Sam saw my post and we've spoken a couple times today about the refund. He says it's being taken care of now. Apparently there was some mix up but now it should be good. I'll have to wait a couple more days to see if it goes through this time.

Dzel · 12-09-2013, 01:24 PM

I would say it's more of a matter of communication and people not having their ducks in a row. This is what makes these kind of things frustrating.

Sent with TapAhoe

Dzel · 12-09-2013, 06:29 PM

Wow right on the bullseye! Maybe they'll heed the warning but the damage has been done already

Sent with TapAhoe

G37sHKS · 12-09-2013, 06:32 PM

So everybody hate GTM now or what? I don't get it.

elperuano · 12-09-2013, 06:46 PM

I think everyone just hates being lied to.

Mkai0 · 12-09-2013, 08:01 PM

I just sent GTM an email to cancel my order and issue me a refund. Had a family situation come up and have to adjust fire...

Dzel · 12-10-2013, 09:00 AM

All in good time my friend. Hope your issues get handled.

Sent with TapAhoe

Baer383 · 12-10-2013, 09:11 AM

Mkai0 · 12-10-2013, 10:15 AM

Quote:

Originally Posted by Dzel

All in good time my friend. Hope your issues get handled.

Sent with TapAhoe

Thanks,
I was hoping it wasn't gonna come this, but people come first and things/toys later.

Diabel · 12-10-2013, 11:46 AM

To moderators: could you explain please why my yesterday post was deleted? I know that the GTM sponsors this forum and I'm not but shouldn't you stay by the users side more? My post concerned directly MHI group buy, I'm on the list. They don't answer the PMs or emails, and generally speaking give a ST about me and my needs as a client.

To other users: Watch out, moderators sometimes deletes the posts which are not GTM gloryfing. And I think it is not right at all.

Baer383 · 12-10-2013, 11:52 AM

Quote:

Originally Posted by Diabel

To moderators: could you explain please why my yesterday post was deleted? I know that the GTM sponsors this forum and I'm not but shouldn't you stay by the users side more? My post concerned directly MHI group buy, I'm on the list. They don't answer the PMs or emails, and generally speaking give a ST about me and my needs as a client.

To other users: Watch out, moderators sometimes deletes the posts which are not GTM gloryfing. And I think it is not right at all.

We know, if we clutter up this thread anymore we are going to get the ax.

elperuano · 12-10-2013, 02:19 PM

Quote:

Originally Posted by Diabel

To moderators: could you explain please why my yesterday post was deleted? I know that the GTM sponsors this forum and I'm not but shouldn't you stay by the users side more? My post concerned directly MHI group buy, I'm on the list. They don't answer the PMs or emails, and generally speaking give a ST about me and my needs as a client.

To other users: Watch out, moderators sometimes deletes the posts which are not GTM gloryfing. And I think it is not right at all.

It's simple man.
Money talks and bullsshhh walks.

Baer383 · 12-10-2013, 02:21 PM

Quote:

Originally Posted by elperuano

It's simple man.
Money talks and bullsshhh walks.

12-09-2013, 11:10 AM	#1 (permalink)
puckshaw Track Member Join Date: Nov 2009 Location: Charlotte, NC Posts: 620 Drives: 09 PW 370Z Touring Rep Power: 18	Still no refund. It's been over 3 weeks since the day Mike said they would process it. I've called 6 times and only once did I get a call back. Spoke to Sam again last Tuesday and he said that the money should show back up in my account within a couple of days. Still nothing as of today. In the time I've been waiting for my refund I've been able to order and receive a competitor's turbo kit and finish 80% of the install. How hard is it to process a simple refund?! __________________ >>>>>BP Build Thread<<<<<

12-09-2013, 12:50 PM	#3 (permalink)
puckshaw Track Member Join Date: Nov 2009 Location: Charlotte, NC Posts: 620 Drives: 09 PW 370Z Touring Rep Power: 18	Sam saw my post and we've spoken a couple times today about the refund. He says it's being taken care of now. Apparently there was some mix up but now it should be good. I'll have to wait a couple more days to see if it goes through this time. __________________ >>>>>BP Build Thread<<<<<

12-09-2013, 01:24 PM	#4 (permalink)
Dzel A True Z Fanatic Join Date: May 2011 Location: Midland, TX Posts: 3,884 Drives: 11 370Z PW M6 Rep Power: 25	I would say it's more of a matter of communication and people not having their ducks in a row. This is what makes these kind of things frustrating. Sent with TapAhoe __________________ 10secWS6 IF YOU CAN'T SWING IT THEN DON'T BRING IT! Check out Domestic Performance C.C.

12-09-2013, 06:29 PM	#5 (permalink)
Dzel A True Z Fanatic Join Date: May 2011 Location: Midland, TX Posts: 3,884 Drives: 11 370Z PW M6 Rep Power: 25	Wow right on the bullseye! Maybe they'll heed the warning but the damage has been done already Sent with TapAhoe __________________ 10secWS6 IF YOU CAN'T SWING IT THEN DON'T BRING IT! Check out Domestic Performance C.C.

12-09-2013, 06:32 PM	#6 (permalink)
G37sHKS A True Z Fanatic Join Date: Feb 2010 Location: Dubai Posts: 1,183 Drives: 09 G37S Coupe 7AT Rep Power: 22	So everybody hate GTM now or what? I don't get it. __________________ G37 BUILD UNDER CONSTRUCTION

12-09-2013, 06:46 PM	#7 (permalink)
elperuano A True Z Fanatic Join Date: Oct 2011 Location: Southwest FL Posts: 1,374 Drives: G37S Rep Power: 30	I think everyone just hates being lied to.

12-09-2013, 08:01 PM	#8 (permalink)
Mkai0 Base Member Join Date: Dec 2010 Location: Somewhere in Texas Posts: 209 Drives: 2008 G35 Sedan Rep Power: 16	I just sent GTM an email to cancel my order and issue me a refund. Had a family situation come up and have to adjust fire... __________________ Eibach, Tanabe, Blitz, Vertini, GTM stage 1.5 SC, Aquamist, Invidia, Alto built 5AT, Edge Racing, Racelogic, GTM driveshaft, 440 whp in 101F TX heat.. Last edited by Mkai0; 12-10-2013 at 04:55 AM.

12-10-2013, 09:00 AM	#9 (permalink)
Dzel A True Z Fanatic Join Date: May 2011 Location: Midland, TX Posts: 3,884 Drives: 11 370Z PW M6 Rep Power: 25	All in good time my friend. Hope your issues get handled. Sent with TapAhoe __________________ 10secWS6 IF YOU CAN'T SWING IT THEN DON'T BRING IT! Check out Domestic Performance C.C.

12-10-2013, 09:11 AM	#10 (permalink)
Baer383 A True Z Fanatic Join Date: Aug 2010 Location: Lawrenceville,Ga Posts: 4,293 Drives: My foot up your azz Rep Power: 31	__________________ 2013 ZL1 754 rwhp 747 rwtq

12-10-2013, 11:46 AM	#12 (permalink)
Diabel Base Member Join Date: Sep 2012 Location: Bensenville IL Posts: 103 Drives: 370z Rep Power: 14	To moderators: could you explain please why my yesterday post was deleted? I know that the GTM sponsors this forum and I'm not but shouldn't you stay by the users side more? My post concerned directly MHI group buy, I'm on the list. They don't answer the PMs or emails, and generally speaking give a ST about me and my needs as a client. To other users: Watch out, moderators sometimes deletes the posts which are not GTM gloryfing. And I think it is not right at all.

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