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-   -   S&R (http://www.the370z.com/forced-induction/59319-s-r.html)

G37Sam 08-20-2012 02:21 AM

Amen! I can't believe an incompetent salesman almost ruined such a great reputation.

gbrettin 08-20-2012 10:28 AM

Quote:

Originally Posted by SRperformance (Post 1875747)
I would like to start off by apologizing for the lack of communication of my new sales person. I saw your intake come in and asked him about it and he said I got it. Our fab guy has been super busy. Plus we are moving to a new 15000sqft facility so whole shop is upside down. Again there are no excuses and I admit fault here. There will be no charge for your intake.
You can ask Tim & Mike I'm a straight shooter and for now on just deal with me I'm the owner Bobby. I will deal with my salesperson. Again I'm Sorry

Big thumbs up to S&R making this right. I know where my turbo is going to be done in the future.

ANMVQ 08-20-2012 10:47 AM

Just spoke to Bobby, fun up front guys , We talked a bunch about the Stillen kit and how stong the VQ block is for WHP.. Great guy,

Glokwork 08-20-2012 10:47 AM

Quote:

Originally Posted by ANMVQ (Post 1877839)
Just spoke to Bobby, fun up front guys , We talked a bunch about the Stillen kit and how stong the VQ block is for WHP.. Great guy,

Is bob the salesman you were dealing with?

ANMVQ 08-20-2012 11:05 AM

No the owner, He told me to only deal with him going forward,

Isamu 08-20-2012 12:41 PM

Quote:

Originally Posted by ANMVQ (Post 1877881)
No the owner, He told me to only deal with him going forward,

:tup:

Glokwork 08-20-2012 12:46 PM

Yes I know that but I'm talking about originally. Was bob the guy that screwed up the intake situation?

Isamu 08-20-2012 12:48 PM

Quote:

Originally Posted by Glokwork (Post 1878065)
Yes I know that but I'm talking about originally. Was bob the guy that screwed up the intake situation?

I would assume it was Jose

ANMVQ 08-20-2012 02:07 PM

Quote:

Originally Posted by Glokwork (Post 1878065)
Yes I know that but I'm talking about originally. Was bob the guy that screwed up the intake situation?


Oh sorry man, He was not, Was the sales guy.

ANMVQ 08-25-2012 11:37 AM

6 Attachment(s)
Ok really glad we left this open, So we know Bobby stepped up and said he would make things right. . . ??? So I had to call again 3 times to get the tracking #, Yes I understand they are busy moving but someone can not pick up the phone for 30 seconfs and give me the trax #? So I finally get it, the dealer gets the intake like they said OVN( Wend), I get excited to see it, The tech calls me and says" Look man you have to come see this thing before I put it on"? Ok thats not good since the dealer is like 35-40 mins from me, So I get out there(today) and look at it AN REALLY MAN, I'm supposed to put that on my car?? The intake welds look like crap, There is a crack in the intake, The MAF's are off center and have gaps on the inside, one of the welds have a HUGE hump in it, There is no way this is going on the car, Then to top it all off they did not send me MY STILLEN intake I sent them to trace, An I have to use the one I bought from Stillen that they where going to take back..So regaurdless I spent $170 on a paper weight( S&R's intake_.. BTW I called them 4 times this morning to try to talk to them before I put this up here but no on picked up,

The only good this is the Impeller on the sc, Pics are below of everything. I know guys on here said Bobby is a good guy, He maybe but the people he is trusting to do things are suspect at best.. The intake looks like it was rushed and looks like is SHOULD BE FREE, terriable :(

hindi1973 08-25-2012 12:08 PM

Am sorry abt that , it makes u think twice who to deal with now :shakes head:

SharpByCoop 08-25-2012 04:25 PM

This thread has been painful. From all ends. Truth is, that piece looks OK to run. For $170 that's a LOT of work. No it ain't perfect, but it arrived on time, and it's handcrafted.

There is no 'crack' in the intake. The joint was welded fully on the other side.

Looks: As a past tech, I've seen the prettiest parts run like crap, and ham and egg contraptions set records. It depends.

I feel your disappointment, but I'm not convinced S&R did you wrong.

ANMVQ: You don't need to agree. :)

Coop

ANMVQ 08-25-2012 05:10 PM

Hey Coop thanx man, For the info, I is fully welded on the but there is a gap between the two peices, I mean trust me I did not expect it to be "perfect" Because it is the first one. But I have had parts customed before," Air intake for my old EVO 8" Bill at DSG made it for me and I was the only one to ever run it, An it looked 100% better than this, The things that really bug me are the spaces on the inside where the MAF's would sit, the gap where the 2 arms meet and the huge mound of a weld, The interior of the intake should be smooth no? Imperfections will cause turbulence wont they? Plus on the outside the MAF housing are slanted? So the MAF would sit slanted on the pipe , Wont that affect the air readings? Things I want to understand. I know being the first and having this made "Special " for you or your car take time and can be a trial and error , But it just seems this went off from the start. Like I said before I'm sure Bobby is great, But some otheres have to help him out.

Isamu 08-25-2012 06:36 PM

have you called Bobby?

and im with coop on this one... report back once it's installed

JMac88 08-25-2012 10:18 PM

Quote:

Originally Posted by Isamu (Post 1886604)
have you called Bobby?

and im with coop on this one... report back once it's installed

Can you post a picture of your Maf housing or the inside of your charge pipe? Bet it looks nothing like that. Because he has a stillen kit he is supposed to accept sub par standards?

ANMVQ, just wait a few more weeks. I guarantee you will be happy with the solution coming if everything works out.


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