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-   -   STILLEN 370Z Supercharger System - Announcement!!! (http://www.the370z.com/forced-induction/15836-stillen-370z-supercharger-system-announcement.html)

kellyefields 08-07-2012 02:21 PM

Quote:

Originally Posted by Jbernal15 (Post 1857952)
Just a random question, You have to completely remove the sway bar while having the supercharger in? or is there a modified sway bar you can put in?


I am not sure if you are talking about the sway bar because it is on the bottom of the car, i think you are talking about the brace that goes across the engine bay. then you do remove it to make installation easier but you put it back with no clearance issues. here is a pic.

http://www.the370z.com/members/kelly...1-100-1239.jpg

ANMVQ 08-07-2012 02:27 PM

Quote:

Originally Posted by WILD370Z (Post 1853615)
I tried to find the heat exchanger on frozen boost not sure if it will fit because I already have an auto cooler and a 34 core oil cooler. Please let me know how you find the new heat exchanger very keen to find out the results


It will fill you will have to move some things around but it will, Going to look like a front mount intercooler. The GTM guys have no problems running the tranny and oil coolers with their Front mounts.

diego@vossen 04-30-2014 10:26 AM

Couldn't be happier with this kit. I had the Stillen Supercharger installed on my 2013 G37 Sport 6MT just last Friday and she's running amazing. Currently I have the Stillen SC with a 9PSI pulley/Stillen Oil Cooler/Fast Intentions Resonated HFC's and GTHAUS CBE. She put down 422 RWHP on a Mustang dyno and the car is a blast to drive. Currently I'm on the stock clutch/flywheel but that will be my next mod to swap it out for somthing better. So far so good :)

ZeN 05-03-2014 08:18 AM

Guys, did everyone order their stillen kit from Stillen? or is there any company that packaged all those upgrade - custom 9 to 10 psi pulley, frozen boost heat exhanger, upgraded line etc and sent together as a kit. Just wonder if we could save some money instead of having a small heat exhanger which we're not going to install anyway.

JWillis72 05-03-2014 09:18 AM

I got mine from stillen, you can get the 9 lb pulley from them. It's not on their website but they do have them.

diego@vossen 05-05-2014 12:34 PM

Ordered through Stillen as well.

ANMVQ 05-05-2014 02:19 PM

Dealer purchased and install, Wish I went somewhere else tho :/

whiddles 07-02-2014 02:10 PM

Okay guys who have this system LOOK OUT!!!!
Long story short I have 18k miles on the kit I bought new from Stillen in 2010 so warranty is up. Well the other day my car hydro locked from Stillen's manifold inter cooler. they told me this is the first that they have seen this issue and I need to buy a new replacement for with with the whole manifold for over $1100. Is it me or is this unreasonable? At this point I think this maybe a flaw in the inter cooler and can cost you a new engine. Buyers beware. .
http://i469.photobucket.com/albums/r..._231306225.jpg
http://i469.photobucket.com/albums/r..._231430468.jpg

Kyle@STILLEN 07-02-2014 02:34 PM

Quote:

Originally Posted by whiddles (Post 2881862)
Okay guys who have this system LOOK OUT!!!!
Long story short I have 18k miles on the kit I bought new from Stillen in 2010 so warranty is up. Well the other day my car hydro locked from Stillen's manifold inter cooler. they told me this is the first that they have seen this issue and I need to buy a new replacement for with with the whole manifold for over $1100. Is it me or is this unreasonable? At this point I think this maybe a flaw in the inter cooler and can cost you a new engine. Buyers beware. .
http://i469.photobucket.com/albums/r..._231306225.jpg
http://i469.photobucket.com/albums/r..._231430468.jpg

Whiddles- I have been made aware by my Customer Service Manager that you were unhappy with the answer and immediately informed him that you would be posting on the forums. As such my Customer Service and Sales/Marketing teams were made aware of the situation as we knew we would need to offer our side of the story.

To all reader's of the thread, please look at the images posted and you will see RTV silicone was used to secure the throttle body O rings. Why? I do not know as this is not part of the installation instructions. As you can quickly and easily see using this RTV silicone caused excessive pressure to be built up in the CNC machined O ring groove thus causing the aluminum casting to warp/distort and even crack. Hence the need for a new intake manifold. As this was not something that we could be responsible, this is not something that could/would be covered under warranty.

In regards to the leaking intercooler, the STILLEN intercooler for the VQ37 supercharger is a bar and plate intercooler. Bar and plate intercoolers are extremely durable and this is the first time we have ever seen one leaking on the VQ37 supercharger. As the kit is now 4 years old and outside of warranty and taking into consideration the damage done to the manifold we were not able to offer a warranty. We did however offer the intercooler at a greatly reduced price.

Generally I do not like to air our laundry on forums however as the whole story is not being told I felt it necessary to offer our side of the situation as well.

italy3541 07-02-2014 02:38 PM

its funny how fast you guys respond when someone is saying something bad about you. yet I have sent several pm's asking about a price on a kit and did not hear back.

Team_STILLEN 07-02-2014 02:44 PM

Quote:

Originally Posted by italy3541 (Post 2881885)
its funny how fast you guys respond when someone is saying something bad about you. yet I have sent several pm's asking about a price on a kit and did not hear back.

I have responded to your PM. It took a little while due to the situation and length. I'm sorry for the delay.

Kyle@STILLEN 07-02-2014 02:47 PM

Quote:

Originally Posted by italy3541 (Post 2881885)
its funny how fast you guys respond when someone is saying something bad about you. yet I have sent several pm's asking about a price on a kit and did not hear back.

I am sorry if you did not receive a reply to a PM. I will say that if you sent the PM to me it may have gone unnoticed as my responsibilities within the organization have changed and my role of VP Business Development has me overseeing 100 employees, 4 businesses, and interacting with all of our vendors. I spend very little time on the forums these days. I only came on quickly in this situation as I knew it was going to be a problem and I wanted to get involved before it got out of hand.

However, I will also say that we do not own the370z.com and as such we can not spend all of our time on the forum. The best way to get in touch with us is either one of our 800 numbers: 800-576-2131 or you can email us directly at sales@stillen.com or you can talk with Mark who now oversees our social media presence at markd@stillen.com.

italy3541 07-02-2014 02:49 PM

Quote:

Originally Posted by Team_STILLEN (Post 2881890)
I have responded to your PM. It took a little while due to the situation and length. I'm sorry for the delay.

Thank you for finally getting back to me, but waiting 4 days to get a response is not a good way to do business, especially when I have seen you on the forum commenting to other members. A simple pm saying it will take a little while to get back to me would have been fine.

I also find it funny that when I finally say something on a thread I get a pm within minutes.

I am no longer interested in your kit..

italy3541 07-02-2014 02:52 PM

Quote:

Originally Posted by Kyle@STILLEN (Post 2881892)
I am sorry if you did not receive a reply to a PM. I will say that if you sent the PM to me it may have gone unnoticed as my responsibilities within the organization have changed and my role of VP Business Development has me overseeing 100 employees, 4 businesses, and interacting with all of our vendors. I spend very little time on the forums these days. I only came on quickly in this situation as I knew it was going to be a problem and I wanted to get involved before it got out of hand.

However, I will also say that we do not own the370z.com and as such we can not spend all of our time on the forum. The best way to get in touch with us is either one of our 800 numbers: 800-576-2131 or you can email us directly at sales@stillen.com or you can talk with Mark who now oversees our social media presence at markd@stillen.com.

I understand that you can not spend all your time on here, and my pm was to another person on your team.

What upset me was seeing him online posting in threads but not taking a few second to say he is working on it to me. then when I post something in a thread its a instant response.

that does not build customer confidence.

future370zzz 07-02-2014 03:06 PM

How can you tell if it's RTV silicone or just the o-ring that has melted from the heat-soaked manifold?

I'm not a mechanic so that's why I ask.

whiddles 07-02-2014 03:16 PM

install was correct according to trent and the valve bodies have no connection to hydro lock as you can see this is an inter cooler issue not valve body. the install was done through a stillen dealer they sent me to get the install done in the first place. the o rings as see in this pick show the rings where in fact installed correctly and somewhere along the line of going to local shops stillen paid for trying to get the car running right may have added it at any point. the car took three years to get running without limp mode with verious tunes. Stillen has been great to me and I am now way saying they are bad. Im clearly posting my newest issue and think all should be aware and give me input on the issue as stated in post.

Is it me or is this unreasonable?

whiddles 07-02-2014 03:19 PM

Quote:

Originally Posted by future370zzz (Post 2881899)
How can you tell if it's RTV silicone or just the o-ring that has melted from the heat-soaked manifold?

I'm not a mechanic so that's why I ask.

its the o rings that were in the kit. ill get a better pic but her is one i got before i cleaned the peals off.

http://i469.photobucket.com/albums/r..._151050433.jpg

whiddles 07-02-2014 03:24 PM

good thing recalls that can cause injury are taken care of correctly after warranties expire. Its about owning up to faulty items which is not anyone personal fault.

thompsontechs 07-02-2014 03:51 PM

I think you guys need to get some engineers on this issue at the least. The reason why you may not have seen these is the kits are fairly new. This could be an ongoing issue and you help us fix it rather than put forth some, in my opinion, sketchy theory about sealant.

If it were me, the first thing I would have done was ask him to send it in for us to check out and have the engineers look at it. It could seem to potential buyers, like me, that you are more interested in looking for an excuse rather than getting to the bottom of the issue.

Plasmite 07-02-2014 04:06 PM

Just my opinion, but that doesn't look like any kind o-ring I have seen. I deal with a lot of hydraulics and that doesn't look like any kind of heat related damage to an o-ring. That does look like silicone.

Plasmite 07-02-2014 04:07 PM

If that is indeed an o-ring, I would love to know what the mounting bolts were torqued to

DEpointfive0 07-02-2014 04:12 PM

Quote:

Originally Posted by Plasmite (Post 2881957)
Just my opinion, but that doesn't look like any kind o-ring I have seen. I deal with a lot of hydraulics and that doesn't look like any kind of heat related damage to an o-ring. That does look like silicone.

I've seen o-rings melted very similar to that.

Plasmite 07-02-2014 04:14 PM

Quote:

Originally Posted by DEpointfive0 (Post 2881970)
I've seen o-rings melted very similar to that.

I've notice in the applications I have dealt with that they will fray and crack, but that is really extreme.

What applications have you seen this if you don't mind me asking?

I've mostly worked on fruitland pumps

Team_STILLEN 07-02-2014 04:18 PM

Quote:

Originally Posted by italy3541 (Post 2881894)
I understand that you can not spend all your time on here, and my pm was to another person on your team.

What upset me was seeing him online posting in threads but not taking a few second to say he is working on it to me. then when I post something in a thread its a instant response.

that does not build customer confidence.

Thank you very much for your recommendation and in the future I will definitely write a note back to future inquiries letting the customer know that I received their message and I am working on putting together a reply for them and appreciate their patience

DEpointfive0 07-02-2014 04:47 PM

Quote:

Originally Posted by Plasmite (Post 2881973)
I've notice in the applications I have dealt with that they will fray and crack, but that is really extreme.

What applications have you seen this if you don't mind me asking?

I've mostly worked on fruitland pumps

My Avalon has a melted gasket like that, and there was 1 more recently, but I have been racking my brains out trying to figure out what it was on... Can't remember

whiddles 07-02-2014 05:03 PM

yes I have to take a better picture of the o rings when I get home at 11pm est. I have given them plenty of time to look at the issue before the post as well offered to send the manifold in for them to swap out at the least, but its out of warranty we'll just wait till something bad happens to someone else before we look further into it. LETS GO GM!!!!!!!!!!!!!!!!!! the manifold gaskets was a second issue they they have found after we noticed the water leak, then its all about the manifolds lol

whiddles 07-02-2014 05:05 PM

also an email


On Jul 1, 2014 5:26 PM, Trent Noller <tnoller@stillen.com> wrote:

Charles,



I can see the confusion. The warped throttle body area is just another issue I found.

I am not saying that this caused the issue with the intercooler core.



I am still unsure as to what caused the intercooler core to start leaking.



In regards to your previous email asking about the O-ring:

Our O-rings are one piece and you can tell in the first picture I have attached that someone filled in the groove with RTV on your manifold.

The pressure from the two pieces can make it look like one solid ring even if it’s not.

The second picture I have attached shows what our O-ring looks like. It does not get deformed like in your pictures.



This is fairly difficult to explain, but I’m just trying to help you make sense of the whole situation.

Thanks,

Trent

whiddles 07-02-2014 05:15 PM

http://i469.photobucket.com/albums/r.../IMG958484.jpg

http://i469.photobucket.com/albums/r.../IMG957356.jpg

Plasmite 07-03-2014 08:55 AM

Well....

The best I can think of is that the gasket was not the proper one for the machined face or they were placed incorrectly. On machined faces, the mating surfaces are supposed to be designed for certain specs. These rings were probably off set from where they were supposed to be or placed in backwards? Upside down? Anyways, looks to me they werent seated properly before being torqued down. I will admit, most of the times you will notice a leak right away, and will see a nick or notice the ring is not seated properly. How it could have gone so long without leaking can only be over torque in my mind.

However, stranger things have happened.

whiddles 07-03-2014 10:07 AM

agreed but everyone keeps talking about the rings which was never the issue the issue Im looking for opinions on is the fact that Stillen's failed equipment which caused my engine to hydro lock. The rings never leaked or was an issue

Kyle@STILLEN 07-03-2014 10:20 AM

I have been informed that a few people have questions regarding my original post and that I may not have been very clear in how the O ring seats so I want to elaborate a little bit further.

When tightened, O rings compress. That is why you use them. This compression allows for a tight seal and in the case of a throttle body connection you want to avoid any air leaks, hence the reason for the O ring. When engineering an O ring groove such as we have in the intake manifold. it is important to know the rate at which the O ring compresses. You don't want the throttle body to just sit on the O ring, yet you don't want to overtighten and crush the O ring either. If a foreign object or additional sealant is introduced into the channel that the O ring sits in this will cause excessive pressure as the O ring and the CNC machined channel were not designed to have something else in their space. Think of the saying 10 pounds in a 5 pound bag. The additional material has to go some where and it's going to follow its path of least resistance which is the thinnest part of the casting, hence the images you see where the aluminum is either cracked or warped from the pressure built up from the RTV silicone.

Another question had come up regarding the amount of torque that had been applied to the bolts. Keep in mind that this is a cast aluminum intake manifold with 4 6mm bolts attaching the throttle bodies. There isn't much torque in this application.

Plasmite 07-03-2014 10:34 AM

Excellent textbook answer. Being aluminum, you would hope there wasn't much force applied.
Quote:

No way would you torque an 8mm bolt to 24 ft lbs into aluminum! You will strip the threads out of the block. Follow GM's 18 ft lbs spec on the oil pump & 24 ft lbs on the cam gear.

Russ Kemp
Another forum and another application, but a effective way to show torque on aluminum is tricky...

thompsontechs 07-03-2014 10:51 AM

Looking at that cut in the ring suggests to me that it might have been installed incorrectly to begin with and leaked... at which point someone might have pulled it back off and put RTV on it to seal it. I still do not see how, if the RTV was not set up, it would do that damage. The least line of resistance is for the excess RTV is to squish out of there. To me is looks like possible improper torque there as well.

mikey1600 07-03-2014 10:51 AM

Quote:

Originally Posted by Kyle@STILLEN (Post 2882883)
I have been informed that a few people have questions regarding my original post and that I may not have been very clear in how the O ring seats so I want to elaborate a little bit further.

When tightened, O rings compress. That is why you use them. This compression allows for a tight seal and in the case of a throttle body connection you want to avoid any air leaks, hence the reason for the O ring. When engineering an O ring groove such as we have in the intake manifold. it is important to know the rate at which the O ring compresses. You don't want the throttle body to just sit on the O ring, yet you don't want to overtighten and crush the O ring either. If a foreign object or additional sealant is introduced into the channel that the O ring sits in this will cause excessive pressure as the O ring and the CNC machined channel were not designed to have something else in their space. Think of the saying 10 pounds in a 5 pound bag. The additional material has to go some where and it's going to follow its path of least resistance which is the thinnest part of the casting, hence the images you see where the aluminum is either cracked or warped from the pressure built up from the RTV silicone.

Another question had come up regarding the amount of torque that had been applied to the bolts. Keep in mind that this is a cast aluminum intake manifold with 4 6mm bolts attaching the throttle bodies. There isn't much torque in this application.

I've noticed in the manual while installing my kit, the only parts that specify any torque settings at all is when mounting the manifold, would be good for future people to have more torque settings instead of guessing whether it's tight enough or too tight. (nothing really to do with whether or not he has used silicone, just an observation from myself doing an install this week).

1slow370 07-03-2014 11:41 AM

when round orings go square with frayed edges it is almost a sure sign of to thick of a ring or too shallaw of a groove, o-rings need only have 10-20% compression on a face seal so if it were a 2.0mm oring it needs a groove that is 1.7mm deep. Since it is a low pressure application it really need be only 10% if it were for the oil system then i would say 20-25%

Kyle@STILLEN 07-03-2014 12:00 PM

Quote:

Originally Posted by 1slow370 (Post 2883017)
when round orings go square with frayed edges it is almost a sure sign of to thick of a ring or too shallaw of a groove, o-rings need only have 10-20% compression on a face seal so if it were a 2.0mm oring it needs a groove that is 1.7mm deep. Since it is a low pressure application it really need be only 10% if it were for the oil system then i would say 20-25%

The O rings included in the supercharger kit are square, not round.

The images posted above were posted by Whiddles and illustrate what they look like after he cleaned off the RTV silicone which was improperly applied.

whiddles 07-03-2014 12:11 PM

like how kyle is turning it into a install error war. This thread was to discuss the water cooler letting go, unrelated to throttle bodies. Kyle you want me to post all my communication with you and Josh and where we sent my car to for installs and to correct some errors on your dime? Im not here to bash. Im here to see if this needs to be looked at any further or not.

either way with o rings or not it all was done through stillen now stillen says its installed incorrectly. funny. Kyle okay even to replace your inner cooler core is over $580 and then you did discount it for me but its still to me unfair

whiddles 07-03-2014 12:30 PM

Stillen o-ring picture sent to me from Trent

http://i469.photobucket.com/albums/r...ddlesTaz/2.jpg

mine
http://i469.photobucket.com/albums/r.../IMG957356.jpg

ANMVQ 07-03-2014 02:21 PM

1 Attachment(s)
Quote:

Originally Posted by Kyle@STILLEN (Post 2883055)
The O rings included in the supercharger kit are square, not round.

The images posted above were posted by Whiddles and illustrate what they look like after he cleaned off the RTV silicone which was improperly applied.

So the O rings are square? Really your manifold has a circle grove in it for the gaskets and the stock TB's use O circle gaskets Why would yours be square?

I even went back an looks at kit and the mani had circle grooves?

ANMVQ 07-03-2014 02:27 PM

1 Attachment(s)
This can speak for itself, :/,, UM Square EH?


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