STILLEN 370Z Supercharger System - Announcement!!!

1slow370 · 09-27-2010, 01:44 PM

You mean the CARB makes you live in fear of your own states vehicle laws (just rewording it for you), and it's the number one reason you will never find me living in california, if i ever even work there i'll drive from out of state every day if i had to.

NYBladeZ · 09-27-2010, 10:51 PM

I agree with tomnavone on the fact that he should not be required to send this car over to Stillen. Stillen should not be selling advertised carb legal kits to their authorized dealers if they will need to have it sent down to them at a later date. Furthermore, tomnavone should not be stuck in the middle as Stillen continues to figure it out. If Stillen was still in the development stage their kit should not be on a the open market they should have waited to figure it out. This thread is now 131 pages long with over one thousand posts only to find out that Stillen will not step up and fully refund their kit. Is the 10% really worth the bad press? I'm sure all the other owners out there who are having issues with tunes are worried right now, they will have to either wait until the proper tune comes out for their application which as of now looks to be an indefinite time period or they will have to take a loss in their attempt to return the product. I knew from day one that Stillen has a habit of rushing out their products hence I don't have a single Stillen part on my Z. Good luck tomnavone, I'd read over that invoice real close and see what else they state in there.

Zsteve · 09-27-2010, 11:00 PM

you know I think I remember someone saying many moons ago that Stillen has a rep for this exact situation from past history. So I guess who ever that was can say "I TOLD YOU SO". Seems history does repeat itself. I think Stillen should send a guy down to the Z shop and tune Toms car there on the spot and pay for a rental till the tune is right. Thats how you should back up your product if you think its good.

And at this point why doesnt stillen just change their tune to the way local tuners are doing it?

red6spd · 09-27-2010, 10:56 PM

Wow this is getting intense. I'm kind of sad about whats happening over at stillen. I love there products, and was considering there SC in the near future, but now IDK. It does seem like Stillen is trying to make things right, but I would not want someone drving my Z 500 miles, maybe they should flatbed it? Stillen please fix your problems and make things right for all the people are having problems or there is gonna be alot of $$$$$ going towards other vendors. Good luck to everyone.

roplusbee · 09-27-2010, 11:28 PM

Wow..............

<backstory>

I remember saying that it looked as if history was repeating itself. I have been leisurely following this thread only because I wanted to see how Stillen was going to pull this off. Moreover, I wanted to see how they were going to address any negative results or comments/ideas.

</backstory>

When I watch the videos on both the 350Z and 370Z Stillen SC applications, they make it sound like the awesomeness and the videos do depict that. However in the real world, a totally different picture is painted. I know there are folks out there that want something for nothing and understand that I need to be selective about what I hold as the truth, but the Stillen guys show up in the thread after a Post that sheds bad light on them. Where was the concern in the thread previously? I mean there was post after post in the beginning. I know that they have busy schedules, but come on, really? A good portion of issues that consumers have with companies/professionals is the lack of attention in a situation that yielded "less than desirable" results. I mean if your boss gave you a project and you were having issues making it work, wouldn't you give him/her some feedback?

I just have a bad taste in my mouth from all of this...............and honestly, this is a good part of the reason that I have not had any Stillen parts on any of my cars........ever.

LiquidZ · 09-28-2010, 08:07 AM

Tom, I don't blame you. I think the restocking fee is absurd.

First, I would not want anybody to make special arrangements to drive my car hundreds of miles back to their shop. We all know those extra miles incur deppreciation on a vehicle, which is just added cost to you. Why can't they do what GTM does and flatbed the vehicle back? In my eyes's, Tom's reluctance to have his car driven to their shop to refine the driveability is justified. After 7 tunes, I would have little to no confidence in their ability to make it right.

Stillen's refusal to honor a full refund, and instead give him a partial refund if he goes to a tuner kit is a joke. That completely disregard's the fact he needs the CARB kit. It certainly doesn't seem Stillen is listening to their customer's needs.

Charging a restocking fee because the customer is returning a working supercharger is ridiculous. Sure, the head unit works, but Stillen's kit is severely limited by the tune. Let's not forget customer's buy the CARB kit as a total package complete with a tuning and fuel solution. Stillen should honor a full refund on their kit if any components fail to deliver the desired results. After all, we are talking about a complete kit here working together to achieve an advertised power level.

m4a1mustang · 09-28-2010, 09:13 AM

Quote:

Originally Posted by LiquidZ

Tom, I don't blame you. I think the restocking fee is absurd.

First, I would not want anybody to make special arrangements to drive my car hundreds of miles back to their shop. We all know those extra miles incur deppreciation on a vehicle, which is just added cost to you. Why can't they do what GTM does and flatbed the vehicle back? In my eyes's, Tom's reluctance to have his car driven to their shop to refine the driveability is justified. After 7 tunes, I would have little to no confidence in their ability to make it right.

Stillen's refusal to honor a full refund, and instead give him a partial refund if he goes to a tuner kit is a joke. That completely disregard's the fact he needs the CARB kit. It certainly doesn't seem Stillen is listening to their customer's needs.

Charging a restocking fee because the customer is returning a working supercharger is ridiculous. Sure, the head unit works, but Stillen's kit is severely limited by the tune. Let's not forget customer's buy the CARB kit as a total package complete with a tuning and fuel solution. Stillen should honor a full refund on their kit if any components fail to deliver the desired results. After all, we are talking about a complete kit here working together to achieve an advertised power level.

I agree 100%. Stillen needs to refund him 100% otherwise they just drag their name and reputation through the mud even more.

Lug · 09-28-2010, 09:49 AM

Quote:

Originally Posted by Zsteve

Or GTM should get one of the cars that has the Stillen kit on it and make a tune for them, so they dont have to restock, just retune at a re-shop.

He wants CARB cert (even though he'll never pass with his other mods). A GTM tune won't help here any more than any other 3rd party tune.

weiboy718 · 09-28-2010, 10:13 AM

Quote:

Originally Posted by Lug

He wants CARB cert (even though he'll never pass with his other mods). A GTM tune won't help here any more than any other 3rd party tune.

The carb cert is only for the supercharger, we don't have to go get it certified. Yes, his other mods won't pass smog but all we want is the main thing to be carb legal. Removing the cats or exhaust is easy unlike the SC.

We would love to get a full custom tune but we just don't have that option if we want to stay legal

Red__Zed · 09-28-2010, 10:17 AM

Quote:

Originally Posted by lemansz20

I think this is what Chris from wheels direct has been saying consistently. A simple custom tune would probably get the job done, but Stillen doesnt seem to be manning up on that, and the customer doesnt want to bend using carb certification as the excuse. The simple fact is he has hfc's so I dont understand how you would be carb certified with that? Tom I know your having the issues, but how can you say you want carb certification when you have the hfc's, just go get a tune man and be done with it.

Wanting CARB certification on a supercharger sold as CARB-legal is totally reasonable. If he didn't care about CARB cert, it would be much cheaper to have gone another route...

Lug · 09-28-2010, 10:35 AM

Quote:

Originally Posted by weiboy718

The carb cert is only for the supercharger, we don't have to go get it certified. Yes, his other mods won't pass smog but all we want is the main thing to be carb legal. Removing the cats or exhaust is easy unlike the SC.

We would love to get a full custom tune but we just don't have that option if we want to stay legal

I totally understand, I was just pointing out that getting a tune elsewhere won't meet his criteria. Others are suggesting this as a solution but he has indicated he wants the CARB cert. He can't get that anywhere else and getting the CARB cert is really the root of the problem for Stillen as well.

Chris@FsP · 09-28-2010, 09:51 AM

Tom, you do realize that on top of paying the 10% restocking fee, you also will most likely be paying labor to UN-install the kit, and get your car back to stock condition. That's $$ right there. I would say screw CARB, have it tuned by a 3rd party, and enjoy your car. There are hundreds of TT and SC kits in CA that are somehow getting by w/o the CARB cert. Just something to think about.

lemansz20 · 09-28-2010, 09:55 AM

I agree with the restocking fee as its totally normal to see a company do that as they are taking back a product. He is no longer asking for warranty, he wants to return it and being a business owner myself, things happen.

I do however agree with the crowd here, that not refunding him for the S/C at all is wrong. THe customer has had enough issues, and being as big as Stillen is I would think they would be offering to pay to take the S/C off the car too, since the customer is going to lose out big on that one too. Stillen make this right, this is a BIG problem and you are messing with alot of money out of peoples pockets which usually turns into law suits.

UFreefer · 09-28-2010, 10:12 AM

I can't believe they are charging a restocking fee... that is completely rediculous and unprofessional on their part. To say that there is there is nothing wrong with the kit or tunes is crazy; if there was nothing wrong with them then there wouldn't be a Tune Version 7!

I would not only want a full refund, but also extra for all of the headaches and time I spent at the shop and on the phone trying to get it straightened out. I imagine most people who buy a $6K kit have successful careers....maybe I'm getting carried away but after a point, I would expect a 110% refund and for them to pay the shop install/removal and dyno costs which I would guestimate to be $1-2K.

The whole point of this kit was that it was intended to be turn-key...enough time has passed to show that this is not the case. I'd be pissed. I'm just glad I was not one of their guinea pigs

Lug · 09-28-2010, 11:25 AM

Does the tune actually have to be "locked down" and unalterable to get CARB? I thought someone mentioned that that was why Stillen was going this particular uprev route and why standard tuning wouldn't work for the application. Anyone know for sure?

09-27-2010, 01:44 PM	#1 (permalink)
1slow370 A True Z Fanatic Join Date: Aug 2009 Location: In the D Posts: 3,732 Drives: v8 74 260z ;) Rep Power: 7252	You mean the CARB makes you live in fear of your own states vehicle laws (just rewording it for you), and it's the number one reason you will never find me living in california, if i ever even work there i'll drive from out of state every day if i had to. __________________ ANSWER PRICE LIST Answers - - - - - - - - - - - - - - - - $0.75 Answers (requiring thought) - - - - $1.25 Answers (correct) - - - - - - - - - - $12.50

09-27-2010, 10:51 PM	#2 (permalink)
NYBladeZ A True Z Fanatic Join Date: Apr 2009 Location: New York Posts: 2,158 Drives: Lotus Exige S Rep Power: 22	I agree with tomnavone on the fact that he should not be required to send this car over to Stillen. Stillen should not be selling advertised carb legal kits to their authorized dealers if they will need to have it sent down to them at a later date. Furthermore, tomnavone should not be stuck in the middle as Stillen continues to figure it out. If Stillen was still in the development stage their kit should not be on a the open market they should have waited to figure it out. This thread is now 131 pages long with over one thousand posts only to find out that Stillen will not step up and fully refund their kit. Is the 10% really worth the bad press? I'm sure all the other owners out there who are having issues with tunes are worried right now, they will have to either wait until the proper tune comes out for their application which as of now looks to be an indefinite time period or they will have to take a loss in their attempt to return the product. I knew from day one that Stillen has a habit of rushing out their products hence I don't have a single Stillen part on my Z. Good luck tomnavone, I'd read over that invoice real close and see what else they state in there. __________________ 2009 Carbon Fiber/Red 370z aka Trish: Sports Package, Meisterschaft full catback, Fast Intentions Longtube Headers, Injen Long Tube Intakes, UpRev Tune: Sold 2008 Lotus Exige S Club Racer aka Bella, always leaves me smiling

09-27-2010, 11:00 PM	#3 (permalink)
Zsteve A True Z Fanatic Join Date: Sep 2009 Location: TX Posts: 3,298 Drives: the 2 balled club Rep Power: 23	you know I think I remember someone saying many moons ago that Stillen has a rep for this exact situation from past history. So I guess who ever that was can say "I TOLD YOU SO". Seems history does repeat itself. I think Stillen should send a guy down to the Z shop and tune Toms car there on the spot and pay for a rental till the tune is right. Thats how you should back up your product if you think its good. And at this point why doesnt stillen just change their tune to the way local tuners are doing it? __________________ 2010 LS3 C6 Silver coupe corvette

09-27-2010, 10:56 PM	#4 (permalink)
red6spd A True Z Fanatic Join Date: Apr 2010 Location: Long Island NY Posts: 3,277 Drives: 2010 Z Coupe M6 SPT Rep Power: 23	Wow this is getting intense. I'm kind of sad about whats happening over at stillen. I love there products, and was considering there SC in the near future, but now IDK. It does seem like Stillen is trying to make things right, but I would not want someone drving my Z 500 miles, maybe they should flatbed it? Stillen please fix your problems and make things right for all the people are having problems or there is gonna be alot of $$$$$ going towards other vendors. Good luck to everyone. __________________ 2010 Base+Sport 6spd: Stillen G3, FI Non-Resonated CBE, FI Non-Resonated Test Pipes, UpRev Tuned, Custom 24R Oil Cooler, JDM Rear Fog-OEM Harness. ???Whp ???WTQ (Will find out come spring time)

09-27-2010, 11:28 PM	#5 (permalink)
roplusbee A True Z Fanatic Join Date: Dec 2009 Location: Killeen, TX Posts: 2,360 Drives: 2007 350Z NISMO Rep Power: 24	Wow.............. <backstory> I remember saying that it looked as if history was repeating itself. I have been leisurely following this thread only because I wanted to see how Stillen was going to pull this off. Moreover, I wanted to see how they were going to address any negative results or comments/ideas. </backstory> When I watch the videos on both the 350Z and 370Z Stillen SC applications, they make it sound like the awesomeness and the videos do depict that. However in the real world, a totally different picture is painted. I know there are folks out there that want something for nothing and understand that I need to be selective about what I hold as the truth, but the Stillen guys show up in the thread after a Post that sheds bad light on them. Where was the concern in the thread previously? I mean there was post after post in the beginning. I know that they have busy schedules, but come on, really? A good portion of issues that consumers have with companies/professionals is the lack of attention in a situation that yielded "less than desirable" results. I mean if your boss gave you a project and you were having issues making it work, wouldn't you give him/her some feedback? I just have a bad taste in my mouth from all of this...............and honestly, this is a good part of the reason that I have not had any Stillen parts on any of my cars........ever. __________________ 2007 350Z NISMO #0618: Zerolift \| UPREV \| F.I. \| Greddy \| Competition Clutch \| Injector Dynamics \| Aeromotive \| Pioneer \| JL

09-28-2010, 08:07 AM	#6 (permalink)
LiquidZ A True Z Fanatic Join Date: Nov 2008 Location: Columbus, OH Posts: 1,940 Drives: Mag. Black 2009 370Z Rep Power: 706	Tom, I don't blame you. I think the restocking fee is absurd. First, I would not want anybody to make special arrangements to drive my car hundreds of miles back to their shop. We all know those extra miles incur deppreciation on a vehicle, which is just added cost to you. Why can't they do what GTM does and flatbed the vehicle back? In my eyes's, Tom's reluctance to have his car driven to their shop to refine the driveability is justified. After 7 tunes, I would have little to no confidence in their ability to make it right. Stillen's refusal to honor a full refund, and instead give him a partial refund if he goes to a tuner kit is a joke. That completely disregard's the fact he needs the CARB kit. It certainly doesn't seem Stillen is listening to their customer's needs. Charging a restocking fee because the customer is returning a working supercharger is ridiculous. Sure, the head unit works, but Stillen's kit is severely limited by the tune. Let's not forget customer's buy the CARB kit as a total package complete with a tuning and fuel solution. Stillen should honor a full refund on their kit if any components fail to deliver the desired results. After all, we are talking about a complete kit here working together to achieve an advertised power level. __________________ Last edited by LiquidZ; 09-28-2010 at 08:43 AM.

09-28-2010, 09:51 AM	#12 (permalink)
Chris@FsP Enthusiast Member Join Date: Dec 2009 Location: Tulsa, OK Posts: 430 Drives: 2008 350Z TT Rep Power: 370	Tom, you do realize that on top of paying the 10% restocking fee, you also will most likely be paying labor to UN-install the kit, and get your car back to stock condition. That's $$ right there. I would say screw CARB, have it tuned by a 3rd party, and enjoy your car. There are hundreds of TT and SC kits in CA that are somehow getting by w/o the CARB cert. Just something to think about.

09-28-2010, 09:55 AM	#13 (permalink)
lemansz20 Banned Join Date: Aug 2009 Location: THe world Posts: 195 Drives: Nissan Maxima Rep Power: 0	I agree with the restocking fee as its totally normal to see a company do that as they are taking back a product. He is no longer asking for warranty, he wants to return it and being a business owner myself, things happen. I do however agree with the crowd here, that not refunding him for the S/C at all is wrong. THe customer has had enough issues, and being as big as Stillen is I would think they would be offering to pay to take the S/C off the car too, since the customer is going to lose out big on that one too. Stillen make this right, this is a BIG problem and you are messing with alot of money out of peoples pockets which usually turns into law suits.

09-28-2010, 10:12 AM	#14 (permalink)
UFreefer Base Member Join Date: Mar 2010 Location: Tampa Posts: 200 Drives: 09 Sport Touring Nav Rep Power: 17	I can't believe they are charging a restocking fee... that is completely rediculous and unprofessional on their part. To say that there is there is nothing wrong with the kit or tunes is crazy; if there was nothing wrong with them then there wouldn't be a Tune Version 7! I would not only want a full refund, but also extra for all of the headaches and time I spent at the shop and on the phone trying to get it straightened out. I imagine most people who buy a $6K kit have successful careers....maybe I'm getting carried away but after a point, I would expect a 110% refund and for them to pay the shop install/removal and dyno costs which I would guestimate to be $1-2K. The whole point of this kit was that it was intended to be turn-key...enough time has passed to show that this is not the case. I'd be pissed. I'm just glad I was not one of their guinea pigs

09-28-2010, 11:25 AM	#15 (permalink)
Lug A True Z Fanatic Join Date: Dec 2008 Location: Texas Posts: 1,926 Drives: 2006 350Z Rep Power: 21	Does the tune actually have to be "locked down" and unalterable to get CARB? I thought someone mentioned that that was why Stillen was going this particular uprev route and why standard tuning wouldn't work for the application. Anyone know for sure? __________________ keep Chubbs in your pocket - Chubbs

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