My clearcoat is blistering!!!

Modshack · 10-28-2009, 11:21 AM

Negotiating by threat is for Bully's. One of the reasons there are lawyers on every corner to "protect" us from ourselves.

You'll get much further with constructive win/win discussions using your legal options as necessary..Don't go in screaming as has been suggested.

Bottom line, if they re-clear coat it you stand a good chance of having a much better finish than stock...I do, after some accident repainting..

370Zsteve · 10-28-2009, 11:27 AM

Quote:

Originally Posted by Modshack

Negotiating by threat is for Bully's. One of the reasons there are lawyers on every corner to "protect" us from ourselves.

You'll get much further with constructive win/win discussions using your legal options as necessary..Don't go in screaming as has been suggested.

Bottom line, if they re-clear coat it you stand a good chance of having a much better finish than stock...I do, after some accident repainting..

Mod, I respectfully disagree. I don't think asking for a new car is out of line at all. He bought a very expensive item that was damaged. What if the new clearcoat looks lousy? And what about the clearcoat that's on there now? Are they gonna remove it? (not). After that, he'd never have the opportunity again. The window of opportunity is closing, and fast.

Nisssan takes the hit here, not the dealer. Ah well, we'll see how this drama plays out in the coming days. Again, inspect your car thoroughly before you sign on the dotted line.............................................. ........

Modshack · 10-28-2009, 11:36 AM

Quote:

Originally Posted by 370Zsteve

Mod, I respectfully disagree. I don't think asking for a new car is out of line at all.

I didn't say it wasn't....I just said that negotiating like an A$$hole was out of line. You're the one promoting this approach. Your style and mileage may vary obviously, but if I were on the other end of a screamer (and yes, I have been), he'd get my minimum effort......People that are willing to work with you to resolve the issue for both parties typically come out on the winning side..

370Zsteve · 10-28-2009, 11:42 AM

Quote:

Originally Posted by Modshack

I didn't say it wasn't....I just said that negotiating like an A$$hole was out of line. Your style and mileage may vary, but if I were on the other end of a screamer, he'd get my minimum effort..

I suppose I should caveat that you don't go in their screaming like an a-hole, you go in and say, politely but firmly, "this is what I want, I bought a new car, it is damaged". As for minimum effort, well, "The customer is always right". Old saying but never more valid than today.

Modshack · 10-28-2009, 11:59 AM

Quote:

Originally Posted by 370Zsteve

As for minimum effort, well, "The customer is always right". Old saying but never more valid than today.

Part of what spawned the "Entitlement" generation...

(That's not a compliment if you fall into that category)

If you've ever been in retail, you know the customer is NOT always right... Sometimes you just need to smile and pretend he is...Other times you need to say no to opportunistic BS that many consumers pull these days......Stuff that ends up costing legitimate customers Money in the end..

370Zsteve · 10-28-2009, 12:07 PM

Quote:

Originally Posted by Modshack

Part of what spawned the "Entitlement" generation...

LOL, no. where is the "entitlement" in demanding what you paid (a lot of $$$) for? Are you not entitled to get what you paid for?

In this day and age, if you want your company to succeed, you go overboard to please your customer. My wife and I own two businesses. If we didn't put customer service as our number one priority, we'd be out of business in a month. For example, my wife's is an interior designer. I can't tell you how many times I've refused shipments of furniture due to damage in transit (most comes from China and Far East, of course).

I think the OP is a young guy, and I also think he's been intimidated by the service manager of that dealership. I also think he will go the repaint route!

kannibul · 10-28-2009, 12:12 PM

Quote:

Originally Posted by 370Zsteve

LOL, no. where is the "entitlement" in demanding what you paid (a lot of $$$) for? Are you not entitled to get what you paid for?

In this day and age, if you want your company to succeed, you go overboard to please your customer. My wife and I own two businesses. If we didn't put customer service as our number one priority, we'd be out of business in a month. For example, my wife's is an interior designer. I can't tell you how many times I've refused shipments of furniture due to damage in transit (most comes from China and Far East, of course).

I think the OP is a young guy, and I also think he's been intimidated by the service manager of that dealership. I also think he will go the repaint route!

Take this example...you said your wife is an interior designer.

Say that someone chooses all the colors they want for thier house, then leaves on vacation while the remodeling is being done.

You do everything right.

They come back, and next thing you have is someone in your face yelling about how their carpet is 2 shades lighter than what they wanted, and the pattern isn't right, and it conflicts with the paint for the walls and your a jack--- for not doing it right...

vs

Someone saying, hey, this and this and this aren't what I expected, what can we do to resolve this?

The thing to note here, is that the dealer didn't do anything wrong - it's not their fault the paint isn't right. Same with my example, you filled the customer's order to their specs, and they didn't like it or didn't account for how different lighting changes the shades of colors...

Modshack · 10-28-2009, 12:14 PM

Quote:

Originally Posted by 370Zsteve

LOL, no. where is the "entitlement" in demanding what you paid (a lot of $$$) for? Are you not entitled to get what you paid for?

:

Once again THAT IS NOT WHAT I SAID and again, you missed my point on this (read the quote of yours I was responding to). I'm done.

kannibul · 10-28-2009, 11:27 AM

Best approach is to let them see what you're talking about and see how they want to resolve it.

Let them spin their wheels at their expense, but, also make sure they know your expectations up-front.

The dealership took my Z due to a chip in the hood, and had it touched up and had the whole hood re-cleared. End result is you'd never know it was there.

In your case, a proper sanding and new clear, would likely fix it, or if they need to go down to primer to fix it, then so be it. One way or another they'll have to fix it, just for the dealership, it might be cheaper to offer a new car to you instead, rather than fix it due to profit-losses on repairing something like this.

370Zsteve · 10-28-2009, 11:30 AM

Quote:

Originally Posted by kannibul

just for the dealership, it might be cheaper to offer a new car to you instead, rather than fix it due to profit-losses on repairing something like this.

Exactly!

flashburn · 10-28-2009, 11:46 AM

Quote:

Originally Posted by kannibul

Best approach is to let them see what you're talking about and see how they want to resolve it.

Let them spin their wheels at their expense, but, also make sure they know your expectations up-front.

The dealership took my Z due to a chip in the hood, and had it touched up and had the whole hood re-cleared. End result is you'd never know it was there.

In your case, a proper sanding and new clear, would likely fix it, or if they need to go down to primer to fix it, then so be it. One way or another they'll have to fix it, just for the dealership, it might be cheaper to offer a new car to you instead, rather than fix it due to profit-losses on repairing something like this.

I think this is the approach I am going to take. If they only need to do a wetsand + new clear coat, then I would accept that solution, but I definitely won't accept a repainting.

When I talk to them today, I'll just let my expectations be known, and push hard on getting someone to properly diagnose what is wrong, and what their solution would be to fix it.

kannibul · 10-28-2009, 12:00 PM

Quote:

Originally Posted by flashburn

I think this is the approach I am going to take. If they only need to do a wetsand + new clear coat, then I would accept that solution, but I definitely won't accept a repainting.

When I talk to them today, I'll just let my expectations be known, and push hard on getting someone to properly diagnose what is wrong, and what their solution would be to fix it.

When you take it to them, show them what the problem is.

Provided it's obvious and they "see it" and want to work with you, then you should let them do the talking. Best bet is not to go to the sales guy that sold it to you, but to get a hold of the general manager, sales guy, and their service department heads to all look at it - treat it as a serious problem, but put the ball in their hands - at least, let them think it's in their hands.

Let them talk. Let them tell you what the best way to deal with the situation would be. THEN make sure to state your expectations, and that you would be willing, if it would be better/easier for them, to take delivery on a new replacement and have Nissan deal with it instead of them. They may turn around and say "how long can you do without?" - to which you tell them you'll take a vehicle on loan until one arrives.

The point is to be flexible, but don't let them walk all over you, and make your expectations known up front, and give them options, instead of looking for options.

It will all depend on the people at the dealership. Better ones will treat you right. Worse ones won't give a crap and you'll have to fight it. Don't go in looking for a fight, but do go in with a level head. It takes two to tango, in this case...

The paint should be covered under warranty, but they could also claim to not see the problem and so on.

As for my dealer - I think I'll hit them up first when it comes time to replace my truck. I was going to get a Toyota Tacoma, but I think it'll endup being a Nissan Frontier (or their larger truck, can't think of the name) instead...

Same with her car - Honda Civic - could become a Versa Sedan on up to a Maxima...

flashburn · 10-28-2009, 12:31 PM

Quote:

Originally Posted by kannibul

When you take it to them, show them what the problem is.

I've already taken it to the dealer I bought it from once, and that has gotten me to where I am now. At this point, I'm done taking it to them, since it is a two hour drive, one way. If this is a manufacturing defect, which it is, then Nissan Corporate should be at least as willing to work with me as the original dealer.

kannibul · 10-28-2009, 12:47 PM

Quote:

Originally Posted by flashburn

I've already taken it to the dealer I bought it from once, and that has gotten me to where I am now. At this point, I'm done taking it to them, since it is a two hour drive, one way. If this is a manufacturing defect, which it is, then Nissan Corporate should be at least as willing to work with me as the original dealer.

Most relationships between manufacturer's and dealers are exclusive - otherwise, the manufacturer would be overwhelmed with calls and service requests without the means to support them.

Your best approach is to go through the dealer, and see if they'll refer you to a bodyshop that is more local to you, or, give you a vehicle to drive while they get yours fixed.

2 hour drive is a pain, but, if it fixes the problem at no cost to you (other than drive time), then that's better than paying for your car to be repaired.

To be honest, I doubt that Nissan will deal with the issue directly with you, short of the dealership giving them the OK and being a supporting agency...at best (short of that) is that Nissan has an established relationship with another dealer who is willing to work with you, or, they have something with an autobody shop that they've done work with in the past...

It will require some effort by you no matter which way you go, just take the path that creates the least waves and you'll likely come out better off...ie, start a fire only when you have no choice.

NXTAZEE · 10-29-2009, 08:42 PM

Quote:

Originally Posted by flashburn

I think this is the approach I am going to take. If they only need to do a wetsand + new clear coat, then I would accept that solution, but I definitely won't accept a repainting.

Clear coat is paint, so if they spray more clear on, it would be repainted. Good luck, I hope everything works out.

10-28-2009, 11:21 AM	#1 (permalink)
Modshack A True Z Fanatic Join Date: Mar 2009 Location: Greenville NC Posts: 2,883 Drives: 370Z Sport Rep Power: 978	Negotiating by threat is for Bully's. One of the reasons there are lawyers on every corner to "protect" us from ourselves. You'll get much further with constructive win/win discussions using your legal options as necessary..Don't go in screaming as has been suggested. Bottom line, if they re-clear coat it you stand a good chance of having a much better finish than stock...I do, after some accident repainting.. __________________ Steal my car! (SOLD)...Now Porsche Cayman S Oil Cooler DIY: Here!

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10-28-2009, 11:27 AM	#9 (permalink)
kannibul A True Z Fanatic Join Date: Jun 2009 Location: Jenks, OK Posts: 2,281 Drives: 370z Touring/Sport Rep Power: 268	Best approach is to let them see what you're talking about and see how they want to resolve it. Let them spin their wheels at their expense, but, also make sure they know your expectations up-front. The dealership took my Z due to a chip in the hood, and had it touched up and had the whole hood re-cleared. End result is you'd never know it was there. In your case, a proper sanding and new clear, would likely fix it, or if they need to go down to primer to fix it, then so be it. One way or another they'll have to fix it, just for the dealership, it might be cheaper to offer a new car to you instead, rather than fix it due to profit-losses on repairing something like this.