Review of Mishimoto Thermostatic Oil Sandwich Plate

derraj06 · 09-10-2013, 07:46 AM

Per yesterday all they will do is overnight the oring as "all the warranty is the mishimoto product."

Now if someone there was running this plate and it failed I'd be curious what would happen.

Chuck33079 · 09-10-2013, 07:52 AM

China's finest strikes again. I hate to say it, but that's what Mishimoto is known for. Cheap parts that fail often. They'll have enough parts not fail, and some slick videos and sales reps who appear to care to get some supporters on a forum, but they're hit and miss on quality control. On this board alone we've got your failure which could have resulted in severe damage, and another member who had their thermostat fail, which could potentially kill a motor. It's not just here. I came from the Subie world, and they had the same reputation there.

derraj06 · 09-10-2013, 08:27 AM

Quote:

Originally Posted by Chuck33079

China's finest strikes again. I hate to say it, but that's what Mishimoto is known for. Cheap parts that fail often. They'll have enough parts not fail, and some slick videos and sales reps who appear to care to get some supporters on a forum, but they're hit and miss on quality control. On this board alone we've got your failure which could have resulted in severe damage, and another member who had their thermostat fail, which could potentially kill a motor. It's not just here. I came from the Subie world, and they had the same reputation there.

I hadn't read anything negative about there parts and that's why I took the chance. It's now coming off the car and going back to Amazon. I sourcing another plate this week and I intend on spreading this info as far as I can.

Anyone feel free to quote and repost to
Other forums. I'm building a site devoted to this problem since I now have free time while my car is in the shop.

Chuck33079 · 09-10-2013, 08:32 AM

Anyone taking bets on whether the Mishimoto rep stops by this thread? They're Johnny-on-the-spot when it's a positive review. I'm taking the under for $5.

O&G · 09-10-2013, 09:07 AM

Mishimoto.......making tons of crap for all makes and models. We have a pile of leaky radiators and broken thermostats lying around the shop for the scrap guys to pick up! Never put this garbage on your car! Mishimoto "tries" to make as much money as they can stealing others designs and using sub-par materials. I had their thermostat fail @ 4k miles.....

derraj06 · 09-10-2013, 10:33 AM

I highly doubt they stop by this thread considering I asked twice for them to call me and they didn't. When I finally got through from my end they told me the guy I was talking. To was in a meeting and I left him a voicemail stressing the importance of having a phone conversation to attempt to find a resolution.

Never got a call.

Also I was told by a rep the o ring was revised during production and then the rep I was emailing said that wasn't the case. I believe they are hiding a major issue.

Chuck33079 · 09-10-2013, 10:34 AM

They're viewing the thread right now, and have been for a while, yet no response.

Mishimoto · 09-10-2013, 11:23 AM

Hey Derraj06, I apologize that you had this experience with our products, and I would like to help you out in this situation. Please send me an email to tsylveser@mishimoto.com so we can further discuss your issues; I am more than happy to work with you on a solution.

We have a team of engineers at our facility in New Castle, Delaware that design and engineer all of our products. We then test our products in house for fitment and performance to make sure our customers are going to receive the highest quality product. We also have a team of employees that make sure our designs are being properly implemented at our factories. We take great care in our products and want to ensure that every customer is happy with the product they receive. We have had many customers that have purchased this plate and have been very satisfied. This is the first case we have heard of this component failing, and we want to work with you to understand the cause and get you up and running as soon as possible.

If anyone has concerns about our products or company, please feel free to contact me personally. I am here to help, and to listen to customer feedback. We want to continuously improve our products and company to meet our customer’s needs.

Thanks,
Tyler

derraj06 · 09-10-2013, 12:09 PM

Quote:

Originally Posted by Mishimoto

Hey Derraj06, I apologize that you had this experience with our products, and I would like to help you out in this situation. Please send me an email to tsylveser@mishimoto.com so we can further discuss your issues; I am more than happy to work with you on a solution.

We have a team of engineers at our facility in New Castle, Delaware that design and engineer all of our products. We then test our products in house for fitment and performance to make sure our customers are going to receive the highest quality product. We also have a team of employees that make sure our designs are being properly implemented at our factories. We take great care in our products and want to ensure that every customer is happy with the product they receive. We have had many customers that have purchased this plate and have been very satisfied. This is the first case we have heard of this component failing, and we want to work with you to understand the cause and get you up and running as soon as possible.

If anyone has concerns about our products or company, please feel free to contact me personally. I am here to help, and to listen to customer feedback. We want to continuously improve our products and company to meet our customer’s needs.

Thanks,
Tyler

Thank you for your reply. I will contact you momentarily in regards to this issue. I am curious however why it takes writing something like this on a public forum to have someone actually care about my problem.

I spent all day yesterday trying to talk to your service reps and all I got was we will send you another oring.

Chuck33079 · 09-10-2013, 12:12 PM

Quote:

Originally Posted by derraj06

. I am curious however why it takes writing something like this on a public forum to have someone actually care about my problem.

I spent all day yesterday trying to talk to your service reps and all I got was we will send you another oring.

Because airing it publicly may affect sales.

DLSTR · 09-10-2013, 12:40 PM

Glad I got the Z1 Kit/25row/Thermo-plate and not ANYTHING else. Buy from a vendor who actually supports the marque rather than exploit it.

OP no eff'n mercy for this 'firm' who sold you this and made you post up here to get basic CUSTOMER SERVICE. Total BS. I hope your motor is OK!

DLSTR · 09-10-2013, 12:45 PM

Quote:

Originally Posted by Chuck33079

That, and half of their post was the same BS spin about how carefully they design everything. And then send specs to China to be made out of used Burmese soda cans by twelve year olds.

Rip off capitalism at its finest. Very very sad.

derraj06 · 09-10-2013, 01:46 PM

@Mishimoto

The email address you posted returns as a delivery failure. Can you please review and confirm? Pat Muschamp at your firm has my contact information as well.

Thanks.

Chuck33079 · 09-10-2013, 01:48 PM

Quote:

Originally Posted by derraj06

@Mishimoto

The email address you posted returns as a delivery failure. Can you please review and confirm? Pat Muschamp at your firm has my contact information as well.

Thanks.

I really hope that was just a typo, and that they didn't knowingly post a bunk email address just to shut you up. Fingers crossed they take care of you, OP.

Mishimoto · 09-10-2013, 02:46 PM

Quote:

Originally Posted by derraj06

@Mishimoto

The email address you posted returns as a delivery failure. Can you please review and confirm? Pat Muschamp at your firm has my contact information as well.

Thanks.

Sorry about that! My email address is tsylvester@mishimoto.com.

09-10-2013, 07:46 AM	#16 (permalink)
derraj06 Enthusiast Member Join Date: Jun 2013 Location: Huntsville, AL Posts: 406 Drives: MB 370z Rep Power: 11	Per yesterday all they will do is overnight the oring as "all the warranty is the mishimoto product." Now if someone there was running this plate and it failed I'd be curious what would happen. __________________ 2010 Monterey Blue 370Z

09-10-2013, 07:52 AM	#17 (permalink)
Chuck33079 A True Z Fanatic Join Date: Nov 2011 Location: Houston Posts: 12,265 Drives: 2011 370ztt Rep Power: 29538	China's finest strikes again. I hate to say it, but that's what Mishimoto is known for. Cheap parts that fail often. They'll have enough parts not fail, and some slick videos and sales reps who appear to care to get some supporters on a forum, but they're hit and miss on quality control. On this board alone we've got your failure which could have resulted in severe damage, and another member who had their thermostat fail, which could potentially kill a motor. It's not just here. I came from the Subie world, and they had the same reputation there. __________________ 2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent

09-10-2013, 08:32 AM	#19 (permalink)
Chuck33079 A True Z Fanatic Join Date: Nov 2011 Location: Houston Posts: 12,265 Drives: 2011 370ztt Rep Power: 29538	Anyone taking bets on whether the Mishimoto rep stops by this thread? They're Johnny-on-the-spot when it's a positive review. I'm taking the under for $5. UNKNOWN_370, O&G and snowsurfdirtx like this. __________________ 2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent

09-10-2013, 09:07 AM	#20 (permalink)
O&G A True Z Fanatic Join Date: Nov 2010 Location: Lone Star State Age: 41 Posts: 1,212 Drives: 40th Anv. Rep Power: 22	Mishimoto.......making tons of crap for all makes and models. We have a pile of leaky radiators and broken thermostats lying around the shop for the scrap guys to pick up! Never put this garbage on your car! Mishimoto "tries" to make as much money as they can stealing others designs and using sub-par materials. I had their thermostat fail @ 4k miles..... Chuck33079 likes this. __________________ O&G's Build/Journal <---(1st lowmount single turbo treeseventy) Built Engine Thread 2011 F-250 Build/Journal

09-10-2013, 10:33 AM	#21 (permalink)
derraj06 Enthusiast Member Join Date: Jun 2013 Location: Huntsville, AL Posts: 406 Drives: MB 370z Rep Power: 11	I highly doubt they stop by this thread considering I asked twice for them to call me and they didn't. When I finally got through from my end they told me the guy I was talking. To was in a meeting and I left him a voicemail stressing the importance of having a phone conversation to attempt to find a resolution. Never got a call. Also I was told by a rep the o ring was revised during production and then the rep I was emailing said that wasn't the case. I believe they are hiding a major issue. __________________ 2010 Monterey Blue 370Z

09-10-2013, 10:34 AM	#22 (permalink)
Chuck33079 A True Z Fanatic Join Date: Nov 2011 Location: Houston Posts: 12,265 Drives: 2011 370ztt Rep Power: 29538	They're viewing the thread right now, and have been for a while, yet no response. __________________ 2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent

09-10-2013, 11:23 AM	#23 (permalink)
Mishimoto Base Member Join Date: Jul 2011 Location: Wilmington, DE Posts: 80 Drives: 370Z Rep Power: 13	Hey Derraj06, I apologize that you had this experience with our products, and I would like to help you out in this situation. Please send me an email to tsylveser@mishimoto.com so we can further discuss your issues; I am more than happy to work with you on a solution. We have a team of engineers at our facility in New Castle, Delaware that design and engineer all of our products. We then test our products in house for fitment and performance to make sure our customers are going to receive the highest quality product. We also have a team of employees that make sure our designs are being properly implemented at our factories. We take great care in our products and want to ensure that every customer is happy with the product they receive. We have had many customers that have purchased this plate and have been very satisfied. This is the first case we have heard of this component failing, and we want to work with you to understand the cause and get you up and running as soon as possible. If anyone has concerns about our products or company, please feel free to contact me personally. I am here to help, and to listen to customer feedback. We want to continuously improve our products and company to meet our customer’s needs. Thanks, Tyler __________________ Mishimoto Automotive

09-10-2013, 12:40 PM	#26 (permalink)
DLSTR A True Z Fanatic Join Date: May 2011 Location: Süd Germany Posts: 2,462 Drives: 21Supra 2.0/22 M240i Rep Power: 21266	Glad I got the Z1 Kit/25row/Thermo-plate and not ANYTHING else. Buy from a vendor who actually supports the marque rather than exploit it. OP no eff'n mercy for this 'firm' who sold you this and made you post up here to get basic CUSTOMER SERVICE. Total BS. I hope your motor is OK! O&G likes this.

09-10-2013, 01:46 PM	#28 (permalink)
derraj06 Enthusiast Member Join Date: Jun 2013 Location: Huntsville, AL Posts: 406 Drives: MB 370z Rep Power: 11	@Mishimoto The email address you posted returns as a delivery failure. Can you please review and confirm? Pat Muschamp at your firm has my contact information as well. Thanks. __________________ 2010 Monterey Blue 370Z

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