Sticky: (Official) 370Z Clutch Pressure (CSC) Failures

BboyZ · 03-01-2016, 10:12 PM

MY 2016 nismo had CSC failure last month with 2700 on it. Took to the dealer, and service said, they need to look at it to see if it cover. I raised my voice to the service manager saying " I bought the car 6 months ago and it only has 2700 miles, and you are telling you are not sure if it cover?".

After, car was covered, "THEY should". Now I said I need a loan car as I cannot drive the car and need to go to work. At first the same service manager, told me that the loan car is not cover and will need to pay for it. I said if the car has issue and its a MFG defect and not drivable, you guy need to provide me a car loan. Eventually the head of the service come out and provide me the car loan.

HulaGirl · 03-02-2016, 06:40 PM

Quote:

Originally Posted by BboyZ

MY 2016 nismo had CSC failure last month with 2700 on it. Took to the dealer, and service said, they need to look at it to see if it cover. I raised my voice to the service manager saying " I bought the car 6 months ago and it only has 2700 miles, and you are telling you are not sure if it cover?".

After, car was covered, "THEY should". Now I said I need a loan car as I cannot drive the car and need to go to work. At first the same service manager, told me that the loan car is not cover and will need to pay for it. I said if the car has issue and its a MFG defect and not drivable, you guy need to provide me a car loan. Eventually the head of the service come out and provide me the car loan.

Grrrrrh! Can't believe those initial responses . Customer service is on a respirator these days.

MagmaRed370z · 03-06-2016, 07:11 AM

Quote:

Originally Posted by BboyZ

MY 2016 nismo had CSC failure last month with 2700 on it. Took to the dealer, and service said, they need to look at it to see if it cover. I raised my voice to the service manager saying " I bought the car 6 months ago and it only has 2700 miles, and you are telling you are not sure if it cover?".

After, car was covered, "THEY should". Now I said I need a loan car as I cannot drive the car and need to go to work. At first the same service manager, told me that the loan car is not cover and will need to pay for it. I said if the car has issue and its a MFG defect and not drivable, you guy need to provide me a car loan. Eventually the head of the service come out and provide me the car loan.

My dear God. I would be furious. They need to learn from Lexus.

vermithrax · 03-09-2016, 11:40 AM

Ok, so this morning my clutch was super mushy down to about half way. I check my clutch fluid and it is empty. I'm hearing CSC failure is possible. My car is at 44k miles and I have an extended warranty. If it is the CSC, will it be covered under warranty? If not, how much is this going to cost me? Thanks guys!

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03-01-2016, 10:12 PM	#1 (permalink)
BboyZ Enthusiast Member Join Date: Aug 2015 Location: Arizona Posts: 446 Drives: 2016 Z34 Nismo Rep Power: 11	MY 2016 nismo had CSC failure last month with 2700 on it. Took to the dealer, and service said, they need to look at it to see if it cover. I raised my voice to the service manager saying " I bought the car 6 months ago and it only has 2700 miles, and you are telling you are not sure if it cover?". After, car was covered, "THEY should". Now I said I need a loan car as I cannot drive the car and need to go to work. At first the same service manager, told me that the loan car is not cover and will need to pay for it. I said if the car has issue and its a MFG defect and not drivable, you guy need to provide me a car loan. Eventually the head of the service come out and provide me the car loan.

03-09-2016, 11:40 AM	#4 (permalink)
vermithrax Base Member Join Date: Apr 2012 Location: Houston Posts: 128 Drives: 11 370z/sport silver Rep Power: 15	Ok, so this morning my clutch was super mushy down to about half way. I check my clutch fluid and it is empty. I'm hearing CSC failure is possible. My car is at 44k miles and I have an extended warranty. If it is the CSC, will it be covered under warranty? If not, how much is this going to cost me? Thanks guys!