Help with dealer repair dispute on Clutch shudder

Originally Posted by fisherg

I currently have a case number with them (since early June) on this but I cannot get back in touch with them as none of the regional reps answer their phone they always let it go into voice mail. They also take several days to return calls so we have been playing telephone tag for nearly 2 weeks. The last response on this from Nissan was that they "Cannot Do anything if the dealer says there is not a problem" so I have been going around in circles. I don't know who to escalate it to at this point.