DIY: Replace dreaded steering-lock on 2009s and early 2010s.

kenchan

oh there's that canned message lady from nissan consumer affairs..

loled'at "2009 350Z"

one thing i learned quickly was how much better amazon's canned message team in India is trained vs those at nissan TN... lol

Mwagner07

Well just got my Call from Rachel from Nissan in good ole Tennessee
PH 615-725-7592
FAX 615-967-2326

this is how the conversation went: Dear Mr. Wagner this phone call is being recorded for... I said "I hope it is"..
She then explained that I was correct in that this was for a voluntary recall of the steering lock solenoid that failed. I explained that "I'm on the online forums with over 100K members and this thing has blown up
over a few years." I told her "I traded in my Z in soon after the issue and along when another electrical issue popped up,, (A high pitched noise coming from the NAVI.. That's a story all on its own.)
I also explained to her the I was looking into a 2015 Nismo and how this is handle will directly effect the purchase and relationship I have with Nissan // Infiniti.
she stated the their Warranty/ Claims Dept we are looking at your case for reimbursement of $887.37 + $121.10 Tow Bill for the steering lock solenoid.
We have on file your service bill (which I never sent to anyone). She then asked for me to send over the tow bill as it was part of my gripe.

Please fax the bill for the tow fee. to 615-967-2326
I said no prob. - I hang up... she call sback in 2 min and then asks they also will need proof of ownership as the payout is large amount.
I told her no prob as I have the (from 3 years ago) NY REG, the lease trade in, insurance paperwork and all bills.

- I'll keep you posted - and Many thanks to all who are part of this post and help the Z community

- This is going way to smooth and quick....

Mwagner07

FRIDAY 1/30/2015
well just got my call from Rachel from Nissan Motor Corp who said my check is in the mail in the amount of $1008.48 for the complete reimbursement as requested. I should received it in 2-4 weeks.

I'll post a pic once that check is in my hands..
THANKS God - that's saved some lawyer fees..

Mwagner07

PAID IN FULL
Well here it is - That check was cut the day I got off the phone..