Steering lock failure

KanataZ · 05-25-2013, 12:02 PM

Went into the dealership last week and spoke to a service advisor. Showed him the SL recall notice as well as a notice I got in 2011 for the call waiting feature. Couldn't care less about that feature but figured I'd have it done since the car was going in anyway.

Booked an appointment for both recalls and said "please check that you have the SL part. I don't want to come in for the appointment and find out you don't have the part". (foreshadowing).

He goes into the parts guys and comes back. "Yup we have it and I had them order another because we only have one".

Go in for the appointment yesterday and dropped of the car. 5 hours later, buddy calls. "Your 370 is already, but unfortunately we need to rebook for the steering lock. He have to order the part". I almost lost it. Told him 'we' checked that you had the part when I booked the appointment over a week ago. He says he'll "double check" and get back to me. I'm sure he held the phone, waited 3 minutes and called me back to say no they don't have it.

I go pick up the car and they can't find the paperwork or my key fob. Eventually, I get the key but not one person even bothers to apologize for wasting my time.

Please Nissan, send me one of those annoying 'how was our service' e-mail surveys. And oh, please call me and leave a useless automated voice message too asking me to call the service manager if I'm not pleased with the total lack of service.

/end rant. BTW - sorry for wasting your time reading this post - just needed to vent.

IDZRVIT · 05-26-2013, 05:09 PM

That sux. My dealership ordered the part and booked appointment. Wife took her car in at 8 AM last Wednesday and waited. 45 minutes later she was on her way.

zakimak · 05-27-2013, 01:42 PM

which dealership?

Quote:

Originally Posted by KanataZ

Went into the dealership last week and spoke to a service advisor. Showed him the SL recall notice as well as a notice I got in 2011 for the call waiting feature. Couldn't care less about that feature but figured I'd have it done since the car was going in anyway.

Booked an appointment for both recalls and said "please check that you have the SL part. I don't want to come in for the appointment and find out you don't have the part". (foreshadowing).

He goes into the parts guys and comes back. "Yup we have it and I had them order another because we only have one".

Go in for the appointment yesterday and dropped of the car. 5 hours later, buddy calls. "Your 370 is already, but unfortunately we need to rebook for the steering lock. He have to order the part". I almost lost it. Told him 'we' checked that you had the part when I booked the appointment over a week ago. He says he'll "double check" and get back to me. I'm sure he held the phone, waited 3 minutes and called me back to say no they don't have it.

I go pick up the car and they can't find the paperwork or my key fob. Eventually, I get the key but not one person even bothers to apologize for wasting my time.

Please Nissan, send me one of those annoying 'how was our service' e-mail surveys. And oh, please call me and leave a useless automated voice message too asking me to call the service manager if I'm not pleased with the total lack of service.

/end rant. BTW - sorry for wasting your time reading this post - just needed to vent.

KanataZ · 05-28-2013, 12:20 PM

Quote:

Originally Posted by zakimak

which dealership?

The one in Bells Corners.

KORRUPT · 05-31-2013, 11:06 AM

Every time I have gone there they are completely useless. I will drive across town from Kanata to hunt club if I am forced to go to the dealer which I rarely do anymore. Hunt club seems to be the lesser of two evils in Ottawa. We could really use a place like zspeed or z1 or some specialty place locally.

KanataZ · 06-05-2013, 03:09 PM

Maybe the lesser of four evils? Anyone have an input on 417 and Orleans dealers? I suspect nothing good will be reported.

Almost two weeks and nothing regarding rebooking an appointment. I'm pretty sure I'll be going to HC too. At least they are GTR certified (I think) and bigger so they probably see more than a couple 370's a years.

onzedge · 06-16-2013, 07:51 PM

Check this out:

Steering lock Bypass Harness

LMBmikeZ · 06-16-2013, 09:32 PM

harness is all good! I have one to!

05-25-2013, 12:02 PM	#46 (permalink)
KanataZ Base Member Join Date: Feb 2009 Location: Ottawa, ON Posts: 73 Drives: '10 Airstream M6 Rep Power: 17	Went into the dealership last week and spoke to a service advisor. Showed him the SL recall notice as well as a notice I got in 2011 for the call waiting feature. Couldn't care less about that feature but figured I'd have it done since the car was going in anyway. Booked an appointment for both recalls and said "please check that you have the SL part. I don't want to come in for the appointment and find out you don't have the part". (foreshadowing). He goes into the parts guys and comes back. "Yup we have it and I had them order another because we only have one". Go in for the appointment yesterday and dropped of the car. 5 hours later, buddy calls. "Your 370 is already, but unfortunately we need to rebook for the steering lock. He have to order the part". I almost lost it. Told him 'we' checked that you had the part when I booked the appointment over a week ago. He says he'll "double check" and get back to me. I'm sure he held the phone, waited 3 minutes and called me back to say no they don't have it. I go pick up the car and they can't find the paperwork or my key fob. Eventually, I get the key but not one person even bothers to apologize for wasting my time. Please Nissan, send me one of those annoying 'how was our service' e-mail surveys. And oh, please call me and leave a useless automated voice message too asking me to call the service manager if I'm not pleased with the total lack of service. /end rant. BTW - sorry for wasting your time reading this post - just needed to vent. __________________ Also drives: '01 Maxima AE 5sp, Yamaha V-Star 1100 Custom Last edited by KanataZ; 05-25-2013 at 12:06 PM.

05-26-2013, 05:09 PM	#47 (permalink)
IDZRVIT A True Z Fanatic Join Date: May 2009 Location: Halifax Posts: 1,659 Drives: '13 CTS-V, '76 Vette Rep Power: 28	That sux. My dealership ordered the part and booked appointment. Wife took her car in at 8 AM last Wednesday and waited. 45 minutes later she was on her way. __________________ "America.... still builds rockets!" Vette: 355 cid, 400 rwhp '13 CTS-V Coupe: 6.2L LSA, 556HP

05-31-2013, 11:06 AM	#50 (permalink)
KORRUPT Base Member Join Date: Apr 2011 Location: Ottawa Posts: 75 Drives: 09 MB 370Z Rep Power: 15	Every time I have gone there they are completely useless. I will drive across town from Kanata to hunt club if I am forced to go to the dealer which I rarely do anymore. Hunt club seems to be the lesser of two evils in Ottawa. We could really use a place like zspeed or z1 or some specialty place locally. __________________ AFE / HPS / STILLEN CBE / AMS SS

06-05-2013, 03:09 PM	#51 (permalink)
KanataZ Base Member Join Date: Feb 2009 Location: Ottawa, ON Posts: 73 Drives: '10 Airstream M6 Rep Power: 17	Maybe the lesser of four evils? Anyone have an input on 417 and Orleans dealers? I suspect nothing good will be reported. Almost two weeks and nothing regarding rebooking an appointment. I'm pretty sure I'll be going to HC too. At least they are GTR certified (I think) and bigger so they probably see more than a couple 370's a years. __________________ Also drives: '01 Maxima AE 5sp, Yamaha V-Star 1100 Custom

06-16-2013, 07:51 PM	#52 (permalink)
onzedge A True Z Fanatic Join Date: Apr 2010 Location: Battle Lake MN Age: 64 Posts: 183,964 Drives: 370Z 240Z Rep Power: 2684737	Check this out: Steering lock Bypass Harness __________________ Koni\|Swift\|Michelin\|Motordyne\|Berk\|RJM Performance\|Gates\|SPL\|Motul\|Technafit\|Ate Super Blue\|Hawk Tommy Kaira\|Momo\|Optima\|Hella\|Hotchkis\|Red Line\|ZSpeed\|Stillen\|B&M\|H&R

06-16-2013, 09:32 PM	#53 (permalink)
LMBmikeZ A True Z Fanatic Join Date: May 2010 Location: Ontario, Canada Posts: 12,237 Drives: 40th Rep Power: 10351	harness is all good! I have one to! __________________ CUSTOM NISMO \| BERK \| H&R \| STANCE \| SPL everything \| EVO-R \| 34 Setrab \| WHITELINE \| Redline \| Carkitcompany \| Zspeed \| UpRev \| SEIBON

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