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Bad customer expierence

The Motul was received on Monday afternoon. The shipping map FedEx provides shows a two day service to your address via ground shipping Link . However, when I double checked

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Old 09-19-2012, 06:31 PM   #14 (permalink)
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The Motul was received on Monday afternoon.

The shipping map FedEx provides shows a two day service to your address via ground shipping Link. However, when I double checked your address and zip code with FedEx (today) the one provided shows a three day service from our location. Since we had promised a Friday delivery the order was upgraded to two day air service.

I apologize for the runaround.

What can we do to help make this better?
I cannot overnight this package but I am open to suggestions.
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