Bad customer expierence

rinaudo · 09-19-2012, 08:33 PM

Quote:

Originally Posted by Cmike2780

No offense OP, but it seems like this isn't as big of a deal as you've made it out to be. They made a mistake and they are obviously trying to resolve it within reason. It also seems like the package is on its way to you, so I don't know what you're trying to accomplish with this thread. Overnight shipping is next to impossible or insanely expensive depending on distance by the way and no doubt Z1 isn't making a dime if they upgraded your shipping option. You've waited this long, what's a few more days. You could always cancel and buy elsewhere. This stuff should really be kept between you and the company, especially since you feel it hasn't been fully resolved yet.

Im sure if you were in the same boat as i then you would feel the same way buddy. Im just trying to give people on this forum an experience that i have had with the company.

And no, the package is not on its way yet. unless fedex is slow about updating the website

rinaudo · 09-19-2012, 08:29 PM

If you think something should be done then you guys should do it. Obviously you think you have done enough to satisfy your customer. I'll leave that in your hands.

Cmike2780 · 09-19-2012, 08:35 PM

Quote:

Originally Posted by rinaudo

If you think something should be done then you guys should do it. Obviously you think you have done enough to satisfy your customer. I'll leave that in your hands.

He just asked what they can do to fix it and make you happy. This is the part where you tell them what would make you happy.

Quote:

Originally Posted by rinaudo

Im sure if you were in the same boat as i then you would feel the same way buddy. Im just trying to give people on this forum an experience that i have had with the company.

And no, the package is not on its way yet. unless fedex is slow about updating the website

I'd be upset they screwed it up, but I would handle it in private. Why not just get a refund, order somewhere else and be done with it.

rinaudo · 09-19-2012, 11:04 PM

K

Trips · 09-19-2012, 11:14 PM

I see Chuck is doing his best and I commend him for trying to remedy this and has shown nothing but professionalism in this situation

Op I feel you need to first try to resolve minor issue's in private before making a spectacle of it when the vendor Z1 is being reasonable.

I know sometimes things go wrong but just because it does? it doesn't mean its necessarily a good thing to rake a Vendor over the coals when simple communication could've squared things up without the public drama.

If you still have a problem with Z1?
Please let us know and will re-open this for addition info and responses if any.

I hope it all gets sorted out.

09-19-2012, 11:14 PM	#5 (permalink)
Trips Administrator Join Date: May 2009 Location: Disneyland Posts: 8,736 Drives: 🔰 Rep Power: 10	I see Chuck is doing his best and I commend him for trying to remedy this and has shown nothing but professionalism in this situation Op I feel you need to first try to resolve minor issue's in private before making a spectacle of it when the vendor Z1 is being reasonable. I know sometimes things go wrong but just because it does? it doesn't mean its necessarily a good thing to rake a Vendor over the coals when simple communication could've squared things up without the public drama. If you still have a problem with Z1? Please let us know and will re-open this for addition info and responses if any. I hope it all gets sorted out. AK370Z, HKYStormFront, diddy535 and 1 others like this. __________________

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09-19-2012, 08:29 PM	#2 (permalink)
rinaudo Base Member Join Date: May 2012 Location: louisiana Posts: 60 Drives: 09 pw 370z Rep Power: 15	If you think something should be done then you guys should do it. Obviously you think you have done enough to satisfy your customer. I'll leave that in your hands.

09-19-2012, 11:04 PM	#4 (permalink)
rinaudo Base Member Join Date: May 2012 Location: louisiana Posts: 60 Drives: 09 pw 370z Rep Power: 15	K