DPE Wheels.... My never ending nightmare.

TeRRoRiFiC35

FYI, if you look at any of the other forums you will see a posted picture proving they called me once yesterday and me calling them back. I used the F word twice in the conversation with their employee after he flat out called me a liar on the phone. Even with him having the FedEx tracking number (which I also posted), he called me a liar when it is even shown the wheels were delivered and signed for by someone there on May 11. I started the counting of weeks from that day. I spoke with your employee sternly till that point, I yelled at him for calling me a liar. I hung up on him when he decided to become argumentative again with me. I hung up because I was about to go off on him. At no time during the matter did I say anything derogitory about the employee there. Jojo knew how angry I was to even go to this level to let others know, but instead of him calling me he has his employee, who I have had the problem with, call. You also don't start off the conversation by saying since I started a thread ostricizing you for the way I was treated is going to result in me having to pay for shipping back to me for a flawed product and where it was agreed upon that you would foot the bill of shipping back to me if I paid to send it there(which in retrospec I shouldn't have done either). These wheels sat in my house, there were no dramatic climate changes and this happens in a matter of two weeks. I emailed you last night asking you to please to listen to any possible recorded conversation I had with your employee and to post it up. Once again, you are taking this all in from a third person POV where your employee is never going to tell you the truth if it means it looks bad for him. The reason the past was brought up, it was to show how I have been treated since the initial sale to this point and to show the lack of communication. In 2011, the "deal" I was given was more than what dealers quoted me at the initial purchase; there was no deal after the fact. Only reason I went directly through DPE was because I thought the process would go faster, and boy was I wrong. When the wheels were finally finished in 2011, I received no upgrade in shipping.

elmz

That sucks man, I hope you get things worked out. I've never bought anything from DPE but a quick google search will show you some unhappy customers across different forums on the first page. Although, that does not tell the entire story, all businesses will have their share of unhappy customers, but it's how they deal with unhappy customers that makes the difference. From a customer point of view, despite Jojo's professional response, I have to side with the OP. There is nothing worse than spending your hard earned money on something and end up waiting months for it. Then to call every 2 weeks to be given excuse after excuse, and in the end, to find out they didn't even have what he wanted in stock. It sounds to me they were feeding him excuses until the actual part came in, but that's just my opinion. I think this entire situation could have been avoided if they had just told him that in the beginning. At some point, these situations should have been escalated e.g. compensation or increased customer dialogue to make the customer feel like he is being serviced, hence customer service.

TeRRoRiFiC35

Got the wheel overnighted. Guess they really didn't want to continue this any longer.