paypal only cover up to 45 days.

[QUOTE=gozfast;1130147]Where did you order them from and what was the delivery time quoted? Some of us may be looking for other options.[/QUOTE

PM sent

I ordered a set of spirit wheels back on febuary 4 th and paid in full. $5000. I was told my wheels would be in "way before may". I sent him a message just before may to ask where they were and he said on their way to him. I told him I booked hotels for shows and if I did not have the wheels I would be losing money being I won't be taking a car with stock wheels to a car show. He asked when my first show was and I told him may 6 th he assured me I would have my wheels in time. The date has came and gone and I have not heard from him since. I really hope he can resolve all the issues. If it does come down to having to get a bunch of names of people who have paid and got no product please count me in. Whatever it takes to get our wheels I'm willing to help

I hope you realize that you just ordered into the same problem right? Work builds venaci, so lol should be quite a ride for you.

You are #10 on the list of people Rick owe money/wheel/kit to :shakes head:
Wonder how many more are out there b/c the title (Venaci Wheels) does somewhat relate to Rick but not like if it were VIP Status issue instead... just saying.

It should not be the same issue, I have friends that ordered Work wheels from other vendors and they did get their wheels in 2-3 months. This sounds specifically like a VIP Status issue.

Yeah last time I started a thread and titled it VIP Status it got closed quick so I figured this would be a safer route. It's frustrating to see all these people with the same problems.

I too have friends that have gotten their work wheels in a timely manner. I know stuff is shipping from Japan and yeah their a custom wheel but it's not like their hand carving them. All this stuff is done by precesion computers. It's 100% a VIP issue. I have bought everything from engine fluids to a twin turbo kit on this forum and never had an issue. On my invoice I have from VIP there is no order number in the spot designated which leads me to believe they weren't ordered when he said they were. My twin turbo kit was ordered through Vivid Racing and I paid lay away on it. When they sent me my invoice it still had an order number even though I hadn't fully paid the kit off.

That sounds like a con artist to me.

Ding ding ding. This come has been done time and time again. You guys need to stop giving him money and just order different wheels. And iirc Rick is part owner of venaci. So how is it work wheels come in on time if it's same manufacturer? Lol. Think about it. I personally don't have an issue with them I just can't stand ppl who rip off others. Especially after they gain their trust. This is a grade A con. And who cares if he's moving to a different warehouse or a different country. Business is business and bad business is what it is. To many excuses and spokes people. Where is the source??

Well, one thing's for sure .... we'll have an answer in a few weeks.

What do you mean a few weeks?:shakes head:

The guy I ordered the GS-2's from gave me an eta of 8 to 10 weeks. Perhaps "several" would have been a better description of the timeframe.

Rick,

Welcome, I see you viewing this thread :tup:

http://img34.imageshack.us/img34/2934/vipstatus.jpg

Are people on long waits ordering custom rims, i.e. custom widths and offsets that aren't typical for our cars? I'm just curious if there is a manufacturing reason for this. I know there's already a list of people waiting, what would be really interesting is to get more samples to do a data analysis on. For example, did people who receive their rim around the same time order similar type wheel configurations? Are the outliers ordering crazy setups?

Consider that Volks, etc. are 3 month to 4 month waits if you order. Keep in mind, though, that you're ordering a wheel of which they make a big set of - I don't think you custom offset a Volk rim very often, if you do you paid up the arse to do it. The most you can do is custom coloring, and that's easy, it's the forging that's hard. I think ordering a 'Works wheel' also...heh, works the same way. Prescribed widths and offsets, and have at it.

But to manufacture a one-off custom wheel offset the way Venaci offers, the cost is really, really high. I wouldn't be surprised if the manufacturer waited a while to see if anybody else made a similar request so they can reduce manufacturing costs a bit. Of course, information like this should be known up front, so the buyer knows exactly what they're getting into. It really isn't as simple as you think to set up the CNC machines correctly.

Also, shipping from Japan is insane, and by ocean freight is the most cost effective thing to do. I was dying for months waiting for my amuse stuff to arrive piecemeal. Furthermore, and I hate to bring up bad memories, but keep in mind Japan did just get walloped by an earthquake, NOTHING is shipping out of Japan in an expedited fashion...hell, Subaru won't even let me know where my car is.

Not to defend the constant ETA updates and what not, and one year plus is getting excessive, but I'm saying that you still have to consider the engineering costs and time required to build a true 'custom' wheel. It's not as easy as flipping a switch in the machine.

Anyway, hopefully everybody arrives at a...er...peaceful solution that works for all parties involved.

To those who are already resorting to name calling in this thread again - that helps nobody. Stop it.

You are right:tiphat:
But when you order wheels and are told you will have them in 2 months and I'm going on 7 months that has been the problem all along,

I sold my wheels b/c he said 2 months and I'll have new ones,if I was told 7 months in the beginning I wouldn't be that mad b/c I knew what I was walking into.

WoW! I haven't logged on here for a few days cause we're moving to a new shop.And then this thread...Those who have been able to reach me in the moments I've been available, I have told them I'm moving and am a bit short handed.... I apologize for that.

Well first of all, for the group of people that are waiting for wheels, most of these wheels are coming out from Japan. Many of the wheels that are done are already inbound from Japan. From my correspondences, the wheels should be due to arrive near the end of June.

Long story short, when Work Wheels were building some of our wheels(Private Label), we were promised exclusivity in the Americas for certain models in their line. But as the line started to move move, we have noticed that many of our wheels were brought in without our knowledge through improper channels. Due to these issues, Venaci Japan has decided to use a different manufacture to build the new wheels. This allows more flexibility to bring the wheels in a 3pc and 1pc forged construction at a very competitive price. Quality is still of the utmost importance and will not be compromised. This new shift will also allow for faster build times so these delays will no longer be an issue. In addition we will also be able to offer more customized finishes.

There are already current back-orders that are being built with the construction and have already been delivered. i.e. Nitrous already received his set with the new 3pc construction.

I sincerely apologize for those that have been waiting so patiently. I know it may sound redundant, but it is on the way.

^^ Right, I never questioned the argument about faulty ETAs. But I think people buy into the whole 'yes, this can be done quickly and perfectly' idea too easily. If you order a custom wheel, you can't honestly expect it to be done faster than a wheel that's being rolled off a mature production line one after another.

Perhaps at the end of the day it's an issue of managing expectations on both sides. But that's just my thoughts on it, taken from a purely manufacturing engineering standpoint. Custom ALWAYS takes longer, no matter what.

Rick - quit moving already you're getting screwed over by your mobile shop :p (I kid, I kid)

So Rick are all of are wheels coming in the end of June,or do you have mine like you told me.

ok i understand custom wheels can take long, but i asked before order. He told me eta in 2 months. and then my wheels will be here in 2 weeks, and then they are at custom, and then another 3 months still no wheels. wtf? 7 months now

"ilostmypill" You already got all your $$ back and are you asking me if i still have your wheels?

frank i already got your wheels:tiphat:

I understand it's a custom process and could take a while. That's not what I'm upset about though. It's just everytime I get an update I'm told their suppose to be in on such and such date. Then they don't come in. Then it's this date they'll be in and they dont come in and so on and so forth. If their not ready then why am
I being told that they'll be here. Just tell me their not ready. I mean my wheels weren't anything special, it's not like they were the first set of spirits ordered. Like I said my invoice doesn't even have an order number on it. How am I suppose to believe they were ordered when I inquired about them.

For "some" of you here that are asking about your parts or to ship you parts.
1. You are asking about the free parts.
2.Some of you are asking me to ship part+wheels over $5000 first then pay later.You guys think about that.
3.When some of you that leave deposit from $500-1000 or even less then half.We front full payment for you first.
4.For the guys that got many FREE part or free shipping etc ! how much you got.But no one wants to speak up?

And for stogey420time! thank you for all your help i know you love me bro.Helping :stirthepot:
Why don't you post that your buddy wants a new set of wheels.And why don't you post that i'm paying 50% of his wheels.When i got to tx we can hang out.:tup:

Also, whether a company is moving locations or not you should be able to always be in contact with them. It's ridiculous that you can't leave a message either. How are you suppose to even know that people are trying to reach you? It's the poor treatment of customers that has be frustrated.

And yes Rick if I was offered free parts and such I would mention you were doing your part to make it right. Me personally, I don't want any free parts. I just want my wheels. I work hard and enjoy the satisfaction I get from earning the things I buy. And yes I only paid a portion cause you suggested it. If you told me it has to be paid in full I would of paid in full no questions asked.

Hey Billy
ok,the order for spirit in sliver was order with me on 1-28-2011
Let's say they got the order few days after.And got started.Once what is done we try yo get it to the port or shipping company for ocean shipping.
We try to meet to shipping amount for ocean to save everyone shipping cost.
But when we talk some time ago i told you that i was trying to get you the brushed color first right? Cause that is the one set that i got coming first.
I'm trying to get you what ever comes first:tiphat:

The list was not for you billy.There other people that are posting in here.
I know you work hard and want your parts bro.
And yes i said ok to just deposit $900 for a $2600 wheels.Cause i did that for many people and i can do the same for you.
But when i talk to you on monday and i said i was going to try to find out eta by weds,and i didn't find out the eta yet.So i had to wait till i have a eta.
So thur or fri comes and you started this,That's ok and i understand bro.
You have my email and when you email me did i write you back right away?

How about my wheels Rick. You told me a month a ago they were already on heir way. Do you already have mine?

your wheels are on the same shipping

Rick, first you said items will be shipped on the 9th May 2011 (Monday).

Then You PM'd Me again saying u'll be be shipping it on the 13th May 2011 (Friday).

Then you went on missing and Chebesto from my350 informed that u'll be shipping it yesterday 24th May 2011 (Tuesday)

Now you're informing me that you'll be shipping it this Friday 27th May 2011???

After all that delay and fake promises, why do you think i need to believe you this time Rick??? Whats the cause of that delay? Im sure its not the production of custom wheels and shipping from Japan thats making the delay!! Please give me a STRONG REASON why i shud believe you this time??.....

Well thanks. Now you choose to be honest after you already cost me a bunch of money in hotels that didn't get used. What a joke this is. Can't wait to get my wheels and be done with this nonsense.

We mounted your tires and box everything up and Shipping company already picked it up.We use a air shipping company to ship over sea for you.They told me they had other shipment going your way so they can ship everything together.
So when it go out end of this week,a few days after someone on your side will call you.

Yes, last Monday you told me you would have an eta Wednesday. Wednesday came and I received no information. I called and got nothing. Yes you responded to my e-mail Friday but it was only because I contacted you. An that was after I tried to call 20-30 times. If I didn't contact you I would of never got a response. If you tell me your gonna have an update for me on a certain date and have no update then I at least expect to be contacted to tell me that there is still no update. If I'm told I'll be given an update and everyone goes missing it's frustrating. Yes, you do get back to me eventually but it's like pulling teeth to get a response. I just want a real date when my wheels will be here.

We did try to get your wheels out when we had other shipment leaving.But we missed it.

& BTW how can you assure the other members waiting for their wheels that it's coming by the end of June?? U said this similar way back in December 2010 that my wheels will be in by January 2011.. But now its nearly June already??

I hope this thread will continue to open until everyone in the list gets their wheel...

Ok, since everything is picked up by the shipping company, please PM me all the documents involved with the shipping company as proof.. And please PM me the tracking number as well...

when we first order your wheels we order the Venaci mesh then you wanted to go back and order the VSXX.And then i told you it did not clear your bbk.Then you told me that you still wanted it and let me find a way to make it fit.I found the right back pad to make it work.At the time work japan did not have the back pad you needed.Until they make a run for the back pad we needed we had to wait.I check with them all the time for you bro.
If we make your wheels here you would have it long time ago.

I confirmed on the VSXX early September 2010... & i start ordering the Venaci back in mid August... What difference does the few days makes? Even if the changes were made within few days, doesnt mean that it'll be delayed till June 2011??

And you did mentioned back in December that my wheels are already being shipped to the US... Im sure you werent talking about the Venaci's right? cause i did confirmed on the VSXX back in September....

BTW Rick, all i want now is proof that the shipping company has picked up all the items... Any documents related to it will do... & please provide me with tracking numbers...