I agree. UPS has a horrible track record with me and my family business. Fedex has been almost perfect.

and I've had the exact opposite experience. Z1 sent me some Stillen intakes to powdercoat last week, and even though I was home, working in the garage and making a lot of noise, fedex left a noone at home signature required sticker on my door and didn't deliver. They do that all the time to me.

I've dealt with the delivery crap with both companies. It's more driver dependent than anything else. I had a "driver could not gain access to apartment building" notation left online, when I didn't even live in an apartment...:shakes head::shakes head::shakes head:

For me its been pretty good with either FedEx or UPS... in my apartment complex if I'm not home (which is usually the case cause every package gets delivered between 8-10am when I'm not home. But they leave a note on my door and the office takes the package, I just go there and pick it up.

However, with USPS, they won't do that. :mad: They leave me a note and I have to go all the way to the post office to pick it up. And it's not the one that's right down the street :facepalm: No it's the one 2 towns over. :shakes head: Go figure... :ugh2:

Dpe wheels all dayyyyyy!!!!!!

Lol been there, done that, and been in a worse situation where the lips got damaged and werent in stock for another 4 months, customer didnt receive his wheels for 5 months after the the 2 months he waited for the wheels.

Fixed

Chris I have faith that this issue will get resolved. Like I said you were more than great to deal with when I purchased my wheels. Good luck to all parties involved.

every company has their issues. If it's perfect everytime, those are the ones you need to be careful of as they are powerful enough to sweep things under the rug.

Sounds like Chris is doing everything he can. Too bad this has to be the transaction with you OP. But now you have the opportunity to enjoy your wheels that much more when it comes back to you in perfect condition.

D'oh ...

See... I never understood this. Fed Ex claims you have to sign for anything worth over $500. Everything I order is over $500. But no one is ever here and they still leave it. Thank God.

this is my theory. Most people ship through a fedex kinko's or UPS store. I think fedex has a policy of having their employees put adult signature required on every shipment they can, because they charge a dollar or two more. I always tell my customers to not require a signature, and they tell me after fedex didn't deliver that they specified no signature required, yet they still do.

Plus, what is the deal with having a Fedex driver, Fedex ground driver and Fedex home delivery driver?

For the most part, my ground and home drivers are awesome and know to just scribble my name on the slip and leave it, but when I get the odd fill in driver, it sucks.

For the guy complaining about the post office, you can also fill out a form that will allow your carrier to leave your packages. My carrier told me about it, but they couldn't find the form, so I just wrote a letter to my postmaster authorizing the carrier to sign for me, and now I never miss a USPS deliver.


As for my UPS drivers, I have about 3 or 4 of them, because my place is kind of between routes, but they all take very good care of me. Probably because they work directly for UPS and not independent contractors like Fedex, and I do all my shipping through UPS.

its rediculous to hate on fedex because they require a signature... at least the stuff arrives and in good shape. UPS loses packages and damages everything... ill deal with the signature.

and on that note... its the SHIPPER who specifies signature delivery or not, it has nothing to do with FedEx.

As someone who ships expensive parts via FedEx a few times a day, i ALWAYS activate signature delivery, and i dont care if any of you like it or not!!! Cause when some thug steals it off your porch, I am sure as hell not buying you a new one. If fedex left it withotu a real signature, they can pay for it. if your sisters boyfriends drug addict brother signs for it and runs off and sells it on craigslist, its not my problem then either!

signature delivery saves asses when boxes come up missing. to leave $500+ in car parts on someones porch is just ASKING for problems. if you arent home, ship it to somewhere you are. or, you can pick it up from your local FedEx station when the driver returns at night.

How did this turn into a fedex versus ups thread ??

Honestly ya your situation sucks but what more do you really expect to be said? It seems as though Chris has done as much as possible to make up for any wrongdoing. As a normally demanding customer, I can relate to your situation but from here you just gotta be civil, patient and understanding. It just makes the situation that much easier to deal with.


Ibtl

fed ex vs ups truck drag race

Thanx for the lecture but u don't get it ..

Well, technically none of us "get it" as we are not aware of the details behind the issue like you are.

If a vendor is working with us to resolve an issue, the least we can do is to be patient with them and give them an opportunity to make things right. Once we get on a public forum and post our frustrations and discontent, it's easily interpreted as trying to bathmouth and hurt the vendor's business.

Also, there are worse vendors on this forum who do not pick up the phone, return calls, or live up to their timelines, but forum members continue to give them the benefit of the doubt. I've found that when vendors make mistakes, if we are civil and patient they will often go above and beyond to rectify the situations.

I'm sorry about your wheels OP. Just work with Chris so you can be happy with your purchase at the end of the day.

Youre welcome. You know at first I was sympathetic to your situation. Having read over the last 4 pages of your posts, I can't blame Chris for passing you onto FS. I wouldnt want to help someone that makes the solution more difficult either. If it was your goal to show that this whole ordeal could have worked itself out if you didn't come here and badmouth a good vendor, you have succeeded. I say this again. GOOD LUCK! :tiphat:

How many chances should a vendor get to rectify a problem?

Like I said .....:gtfo2:

No thanks I'll be here all night!

Well put ..How many days are in 4 mnths ?? Now add 3 more mnths .. How many days is that ???? What is the total ??? Now lets throw in over $3000.00 of your money in the mix .. Any questions ??? You have seem to miss the point !!!!!

Everyone is wrong, you are right...

I used to be like that. get all frustrated about what was going on. But in all honesty, sh1t happens bro. Something prob happened to the wheels while being shipped and its not Chris' fault. And he is doing everything he possibly can to fix the situation. Yes it suck you spend a lot of money on wheels and its taking forever to get them but its life dude. Like i just bought two tires for my car and they charged me twice for them and now i have like 100 bux in the bank with bills to pay. But no matter how much i b1tch and complain its not gona go any faster. Just relax youll get your wheels. (yes i live life on the edge in my bank account :tup: ) lol

So in short, we can summarize:

1. Your wheels are not to the quality you requested, which you claim is from the manufacturer 'dragging them against the ground' to which you have no proof.

2. It has taken longer than you were told you'd wait.

3. It's only cost you the price of initial purchase and shipping, not the multiple return shipping costs...

4. You say Chris@WDO is not the culprit, yet the thread is titled 'WheelsDirect Experience' So if your argument is not against Wheels Direct, why name the thread that?

5. Chris has repeatedly claimed to have done everything he can to assist you, and work as a middleman to resolve this issue. And although you continue to comment that it's not against him, the issue still remains that you do say that he personally oversaw the wheels being packaged and that he must have either a. let them go through to you as is, or b. he blatantly lies saying he saw them prior to shipping. Which one sounds better?


It's not that people 'don't get' your situation, it's just hard to see the truth through the fog of details. 99% of us aside from yourself, Chris and FS don't know every detail of what's going on, but it looks like from the outside that this thread was made extremely premature, and that there isn't a clear and defined problem here. Being a premium member, I recommend you close this thread and/or delete it and take this matter to PM's between yourself, Chris and/or FS to get this matter resolved.

he wont close this thread because

1. This is an attention thread.
2. This is entertaining and funny.
3. fedex > UPS.

but in all seriousness if i was out 3k+ i would be extremely pissed. BUT YOUR NOT OUT 3K...they are still working with u and showing u that they are there for you...just give them some time and all these months your adding up dont make sense...takes 3 months to get the wheels...u send them back they paint and re sent it...that takes about 2-3 weeks...where do u get the extra 3 months 1 week? from 4 months extra...OOOO ANNNND :gtfo2:

Thats right .. I will not close it ! 3 mnths to get the wheels. Another mnth to ship have them fixed . Received the wheels and so far 3 of the 4 are fcked up . Still waiting on the 4th which will be here Thurs. Who knows what the condition will be. Remember they were not like this when I received them . If I want new wheels I have to wait for another 3 mnths . They do not offer refunds . So the only option is to wait however long it takes to get these wheels. So a total of 7 mnths and hoping there is No issues with the replacement wheels..:roflpuke2:

:facepalm::facepalm::facepalm:

Maybe you'd like to talk to Caravanshaka about his ordeal with Forgestar. You're not the first to go through a situation like this. It happens. And you can :facepalm: all you want, but that doesn't deny the fact those points are valid.

So has forged specialties contacted you yet?

Everybody posting about how NeverBoneStock is an attention whore should just stop posting in the thread. If that's what you believe, you shouldn't be giving him the attention he wants.

For NBS, you should probably only post a thread like this after you've given up on dealing with the Vendor. I understand your frustration, and I've been there before, but if they are still working with you, you shouldn't post up until it is either resolved, or not. That way people get the whole story at one time.

I'm actually surprised AK hasn't closed this yet.

:iagree:

The thing that is a bit perplexing is that Forged Specialties seems to consistently deliver top quality wheels, but your wheels seem to have repeat issues. Maybe there is some contamination issues that occurred during the painting process? The paint problem is one thing, scratches on the outside of the wheel cannot be narrowed to the supplier when wheels get shipped with all other large freight and therefore are subject to more abuse.

That said, I highly doubt they would purposefully damage your wheels as I can almost guarantee you they don't exactly like having wheels returned to them. To suggest that is a bit preposterous, what is their motivation to send you damaged wheels and damage their pretty good repution? I can't see any reason why they would.

Wow this has gotten a bit out of control. Guys neverbonestock is not a bad guy, he just is frustrated. Dealing with 3 piece for the years I have been, honestly when their is an issue its NEVER an easy process. I can understand if its a cast wheel where I can send a replacement, but custom offsets/brake clearances, etc. are why we pay what we pay for higher quality custom wheels.

Like I said before I have been talking with neverbonestock everyday, more then twice a day. He has my cell phone, 2 emails and this site to find me. I am not running and yes Forged Specialties contacted him, actually the owner himself from what I understand.

Everyone is aware of the situation and everything that can be done is being done. Since this has to be public, right now we are waiting on word from Ups for the claim. Honestly they have never covered wheels, and I have filed claims with them before so they are pretty unfair when its their fault and never admit it. THey did it, b/c frankly first time is a charm in my eyes so I am waiting. I also am waiting on pictures of each wheel and specific damage per wheel from NBS, so things are being handled, just cant be fixed quickly.

More reason this thread should 1. have never been made and 2. locked/deleted.

the scratches might be UPS, but the paint appears to be a manufacturing defect...

give him is money back in full or commit to timiing when you can fix and ship out. you owe him that much minimum. otherwise people will just buy 3pc wheels from other vendors, other manufacturers.

just saying. :)

+++++++++++++++++++++++1...

what a waste of bandwith lol. :x