Ecuteks servers were down yesterday for maintenance. They are back up now so give it another try.


Sent from my iPhone using Tapatalk

im still getting the same thing, when i click download now, it does a whole bunch of updates, then says latest update can be applied, then it seems to keep updating after clicking okay and then stops and says proecu was not downloaded.

Hrmm looks like this issue wasn't resolved just yet...:ugh2:

No sir , was told it be resolved the end of the day Thursday last week ?
So no resolve yet. I guess at this point I'm going to have to stop by my bank and open I claim and get me own money back . An really is it that hard to send funds VIA paypal ? Wasn't for me when I original paid like 2 months ago

Yeah, time to dispute through the bank/paypal. Might want to send a PM to AK here too. I'll bet he'd love to know his vendors are ripping people off.

Just PM'd him. Thanx man, This is getting a little ridiculous.

I originally wasn't going to say anything since it seemed like they were going to make good on it, but I call absolute, complete BS on the whole excuse of them not knowing paypal wasn't refunding your money... I deal through paypal A LOT and have issued many full and partial refunds...its very easy to do.

All you have to do is log into your account and you can scroll through all the payments you've received, with your name/email it would have taken them at most 2 minutes to verify if you did or did not pay with paypal. Once the corresponding payment is located just click on details and there's a button to issue a refund. Literally, 2 minutes start to finish and I can have a refund processed with a personal note attached.

If they were acting in good faith they should have done this immediately and would have discovered that you didn't pay via paypal, and then contacted you to figure it out, not beat around the bush for weeks then throw out some lame-*** excuse about how paypal wasn't refunding your money

Plus, he said he had it figured out and it was really easy once he figured out what was wrong.

So called my bank on the 24th, and will be sitting with a customer service rep Saturday am and they will be helping me put a "Fraud" Claim in against them and the charge against my debit card.

You are completely correct, with one small issue; Mike did not pay with paypal in the group buy. Instead he used a credit card and paid the invoice direct thru our intuit system. Now this is not a bad thing, and is normally how we do business(paypal charges way too much), but it is where the rub on Mikes refund was; I sent an email to our bookeeper when the cable came back, and forgot all about it. She tried to find his transaction in paypal( for the GB), and could not. She sent me an email back, telling me this, which( and I know this sounds like an excuse) I missed.

The whole thing is somewhat of a comedy of errors, and very embarrassing to us. And the worst part is that we were trying to make a unhappy customer happy, and made the situation way worse that it was.

Mike, if you will send me an email, or call with a correct paypal address, I will personally send you a paypal for the amount you paid today. The address I have here at my desk does not seem to be a confirmed one on paypal

Sorry to the rest of you folks that this seems to have dragged on, but I don't get by each forum all the time, and had not seen this thread since I last answered it.


Edit; It appears I was mis spelling the email address I had on file for you. Please check your paypal account when you have a second, and let us know the transaction went to the correct account

I did just get and email from paypal about and E-check, 3-5 days process time. So we should have this all solved next week, I hope :/..

can't stand bullshitters. :shakes head:

Here we goooooooo

Any updates? Get your refund yet?

No sir not yet? hasn't cleared I guess?

What a crock of ****. The guy has had long enough. Technical difficulties issuing a refund my ***. Is your bank going to go after him?

So the Echeck finally cleared. I can say finally done!! Just too bad it had to go this far.

To be clear, your refund from Dynotronics has cleared

Sorry you had such a problem

John

I'm waiting on a refund here myself..Joe says he'll have his accountant start it today.

I sent back my cable two weeks ago, apparently no one was working there except for his mechanics who picked up my package Monday, I called Friday of that week, was told the accountant is out but the refund was already processed from his end and will take roughly 10 days to complete, clearly that wasn't the case so here's hoping it's going to be taken care of finally.

As far as why I'm returning *only getting a partial refund btw* that's a long story but I was one of the early GB people back in June.

*edit* Got the refund for the cable now, but only got 290 back? The packages were 449 without cable, 750 with cable, and I paid for return shipping..

^^ are you returning because of software issues or other reasons?

Well my tune right now, I'll just have no power sometimes, a civic could probably hang with me, it's that bad. However I had this issue pop up during September but it disappeared and came back last month. I contacted Joe about it when it first happened but got no response. A total of 6 months and still having a problematic tune is too much, and I was constantly given inconsistent/different answers. This is the extreme cliff notes of it, if you wanna know the whole story just PM me.

I took the issue up with Ecutek a few days ago and they contacted Joe, he'll be mailing me another cable, "maybe" *because all his rental cables are out apparently* late next week so I can flash my ecu back, and after I send it back I'll be getting the rest of my money back.

To be clear I'm not saying the software (Ecutek) is bad, it's my calibration...I had issues since the start though.

Hey man, hope it works out for you too :)

Well still waiting for a cable to be sent..was told maybe his "dealer" sent one out last Friday and I should've received an update yesterday, I didn't..so either I'll be surprised and get it in the mail today or have to wait as long as the GTM MHI group buy people are waiting to get their TT kit.


:shakes head:

Wow. I'm so glad I didn't go with this guy for my tune. The tune sucks and now you can't seem to get your money back? Hopefully he gets you sorted out. Hopefully he manages to refund the rest of your money too. Have you PMed AK to let him know one of the vendors on his site is ******* customers over?

Dynotronics needs to get their **** together. I'd be so embarrased if my business had problems like that.

.....smdh

I haven't yet but I should..

He's sending me another cable so I can set my ECU back to stock completely, via laptop. I originally wanted to do so but he said the only way I could was to send out my entire ECU to him..but now I can do it via cable & laptop :ugh2: ?

He agreed to refund me fully after I get my ECU back to stock and return the cable to him, problem is I have no idea when I'll even get a cable.

Wow. I guess my initial impression of that guy was right on. I wonder how many others have been treated the same way but haven't posted here.

^ I dunno, but when I emailed Ecutek about this initially they said they were surprised and customers never had problems with him before *though I'm clearly not the first*

How hard can it be to simply send me a cable though, really.

Apparently the majority here have a good eye for bullchit tactics. Glad it's been limited to a few. Still waitin for all those "promised" features and now they can't keep up with the basic features and some SIMPLE customer service. That's the most disturbing part.

It's important to seprate Dynotronics and Ecutek. Ecutek does not have any people on the forums. All claims have been made by their vendors, of which Dynotronics is one. Dynotronics is the one who has the customer service issues. Ecutek is the one responsible for the constant "all our cool **** is coming soon".

Ahhh gotcha. Thanks for the clarity.

I'm really sorry you guys are having problems with Joe, but your issue or issues shouldn't reflect poorly on EcuTek's ProECU product OR any of the stuff I've been working on.

-John

Not at all. Got it clarified. Impressed with your tune on the g37 actually. Hope to see the FI crowd with it soon as this is the route I'd like to go.

I have several guys wanting FI retunes with EcuTek, I've told them to wait for the RaceRom stuff to be completed before we make the switch.

With what I have now I can offer them a better tune..but the Phase 2 RaceRom stuff is soo much better it's worth waiting and doing it RIGHT the first time.

John

Yes definitely, again I'm not knocking Ecutek as a product, I contacted them directly when contacting Joe myself wasn't getting me anywhere and they talked to Joe to help reach an agreement.

Yeah when the racerom stuff will be out? You told me to wait till end of December but nothing came up from ecutec lately..

Feel free to jump in my thread and we can talk about it ;)

Update: Called Joe today, apparently his dealer forgot to ship out a cable and obviously Joe forgot to follow up on it too...he's having a cable over-nighted to me today. I expect to be seeing a cable tomorrow and get the tune out of my car finally.

He also didn't put me on hold so I heard his convo with his dealer, fairly sure I heard him refer to me as "this bitchin customer" :wtf2: though I decided not to bring that up to him, maybe I heard wrong.

:facepalm:

What a swell guy. Makes me want to send him my money right now.

well this makes it not happy for me to have to start working with him again to finish my tune from last year ( i crashed my car and never got through it), ugh