EcuTek with Visconti - Logging my experience

JARblue

I'm not trying to sit here and say one guy is right and one guy is wrong. But I do not understand why this email got to you so much. Sure, he could have worded it differently, but as a small business owner myself, I completely understand what he is getting at with this comment.

You obviously weren't a real hardass as a customer because John was quite polite to you in those emails. It sounds like a phone call could have possibly straightened things out. Especially if you were having issues with his "tone" in the emails. If you call after business hours, leave a message and wait for a call back. I miss calls all the time during normal business hours, and I don't know how important your issue is unless you leave a message telling me.

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