01-18-2012, 06:43 AM
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#1 (permalink)
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A True Z Fanatic
Join Date: Jun 2010
Location: Long Island
Posts: 5,059
Drives: slowwww
Rep Power: 31
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Quote:
Originally Posted by bvl
May I offer a slightly different approach. If you feel the *service* was good, simply thank them for their suggestions and ask for the *exact* things you want at each
service.
Service Reps are just doing a job of course, and like any other profession suggesting selling, optional services etc...are part of it. A good rep will ask once, say these are optional things that go above and beyond. MFG's get in the act as well with Premium service plans in their books...but its not required.
If the Rep is pushy, or acts as if your car will explode without the EGR flush then its time to find someone different. If they are polite and simply ask and move on, and the service to your car meets expectations, then I don't see any reason to not use them.
- b
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When they offer services that don't apply, it shows that they don't really give about you or your car and just want to squeez every penny out of you. I don't think anyone here is denying the validity of an optional service, as long as it applies. The reps might just be doing their job, but they're doing a pretty crapy job in this situation. It's dishonest and should not be tolerated.
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