Paint Defects

zintoatree · 01-13-2012, 12:13 AM

I have two paint defects on my Z. I took it to my local dealership and they called a rep to come check them out. He sent some pictures to Atlanta and I am waiting to hear back from him. The guy in the service department said they will more than likely just paint the two panels with the flaws. My question is since you cannot really match paint perfectly, can I ask/demand that they repaint my car?

LakeShow · 01-14-2012, 05:20 PM

Give it a shot. Nissan customer service sucks by the way.

nmjaxx9 · 01-14-2012, 08:27 PM

They should be able to paint and blend in the panels to the rest of the car well enough that you don't see a significant difference. I would let them do it and see how it turns out first.

zintoatree · 01-14-2012, 09:07 PM

I am going to let them know if they are only going to paint the two panels that if I am not satisfied they will paint it again.

Methodical4u · 01-15-2012, 01:25 AM

I have to have my bumpers and splash guards painted because of paint mismatch.

zintoatree · 01-22-2012, 11:38 AM

Anyone know how long it takes to hear back from Nissan? Still no word :/

nmjaxx9 · 01-22-2012, 12:11 PM

How long has it been?

zintoatree · 01-22-2012, 12:42 PM

Only two weeks. I just figured it wouldn't be that hard to say ok that's our fault fix it.

nmjaxx9 · 01-22-2012, 12:47 PM

Yeah might be a little bit longer than that, just give them a call if you havent already and see if they can give you a timeframe.

zintoatree · 01-22-2012, 07:19 PM

Cool. Will do

Lobo1114 · 01-23-2012, 11:56 AM

Quote:

Originally Posted by LakeShow

Give it a shot. Nissan customer service sucks by the way.

Totally

RobMan · 03-13-2012, 11:15 PM

Any update on this?

supunna_picta · 03-14-2012, 12:57 AM

Only took my dealer a phone call for aproval to claim the paint issues under warranty. If it takes more than 2 weeks you should go to another dealer that has a better relationship with the regional manufacturer rep.

zintoatree · 03-15-2012, 10:11 AM

Sorry I forgot about this post. I went back to check up on them and they said they called me twice and I didn't answer :/. The good thing is when me and the detailing manager were going over my car we found imperfections on both rear fenders, hatch, roof, hood and front left fender. It's looking like they will paint the whole car....wonder if I can convince them that my car was supposed to be black?

TerribleONE · 03-15-2012, 10:26 AM

Quote:

Originally Posted by LakeShow

Give it a shot. Nissan customer service sucks by the way.

they have taken great care of my dad with his GTR.. Guess you just have to spend 85 90k plus for them to give a sh!t

01-13-2012, 12:13 AM	#1 (permalink)
zintoatree Base Member Join Date: Jun 2011 Location: Alabama Posts: 36 Drives: 2011 370z 6 speed Rep Power: 13	Paint Defects I have two paint defects on my Z. I took it to my local dealership and they called a rep to come check them out. He sent some pictures to Atlanta and I am waiting to hear back from him. The guy in the service department said they will more than likely just paint the two panels with the flaws. My question is since you cannot really match paint perfectly, can I ask/demand that they repaint my car?

01-14-2012, 05:20 PM	#2 (permalink)
LakeShow A True Z Fanatic Join Date: Dec 2010 Location: L.I., NY Posts: 5,307 Drives: Everything Rep Power: 25	Give it a shot. Nissan customer service sucks by the way. __________________ \|2013 Audi S4\|Ibis White/Black\|S-Tronic P+\| \|2013 370z\|PearlWhite/Persimmon\|Touring/Sport/Nav\|F.I. CBE 18" CF\| \|Sold\|2011 370z\|Gun Metallic\|Touring/Sport/Nav\|

03-14-2012, 12:57 AM	#13 (permalink)
supunna_picta Base Member Join Date: Mar 2011 Location: Englewood, CO Posts: 102 Drives: Red 370z Rep Power: 14	Only took my dealer a phone call for aproval to claim the paint issues under warranty. If it takes more than 2 weeks you should go to another dealer that has a better relationship with the regional manufacturer rep. __________________ 2011 Touring/Sport/6mt \| winter: 2009 WRX

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01-14-2012, 08:27 PM	#3 (permalink)
nmjaxx9 A True Z Fanatic Join Date: Jul 2011 Location: Middletown, Ct Posts: 5,853 Drives: 2011 Nissan 370z Rep Power: 25	They should be able to paint and blend in the panels to the rest of the car well enough that you don't see a significant difference. I would let them do it and see how it turns out first.

01-14-2012, 09:07 PM	#4 (permalink)
zintoatree Base Member Join Date: Jun 2011 Location: Alabama Posts: 36 Drives: 2011 370z 6 speed Rep Power: 13	I am going to let them know if they are only going to paint the two panels that if I am not satisfied they will paint it again.

01-15-2012, 01:25 AM	#5 (permalink)
Methodical4u A True Z Fanatic Join Date: Jun 2011 Location: Maryland Posts: 1,393 Drives: 11 370 6mt pw w/sp Rep Power: 15	I have to have my bumpers and splash guards painted because of paint mismatch.

01-22-2012, 11:38 AM	#6 (permalink)
zintoatree Base Member Join Date: Jun 2011 Location: Alabama Posts: 36 Drives: 2011 370z 6 speed Rep Power: 13	Anyone know how long it takes to hear back from Nissan? Still no word :/

01-22-2012, 12:11 PM	#7 (permalink)
nmjaxx9 A True Z Fanatic Join Date: Jul 2011 Location: Middletown, Ct Posts: 5,853 Drives: 2011 Nissan 370z Rep Power: 25	How long has it been?

01-22-2012, 12:42 PM	#8 (permalink)
zintoatree Base Member Join Date: Jun 2011 Location: Alabama Posts: 36 Drives: 2011 370z 6 speed Rep Power: 13	Only two weeks. I just figured it wouldn't be that hard to say ok that's our fault fix it.

01-22-2012, 12:47 PM	#9 (permalink)
nmjaxx9 A True Z Fanatic Join Date: Jul 2011 Location: Middletown, Ct Posts: 5,853 Drives: 2011 Nissan 370z Rep Power: 25	Yeah might be a little bit longer than that, just give them a call if you havent already and see if they can give you a timeframe.

01-22-2012, 07:19 PM	#10 (permalink)
zintoatree Base Member Join Date: Jun 2011 Location: Alabama Posts: 36 Drives: 2011 370z 6 speed Rep Power: 13	Cool. Will do

03-13-2012, 11:15 PM	#12 (permalink)
RobMan Base Member Join Date: Nov 2011 Location: Escondido Posts: 68 Drives: 09 PG Nismo Rep Power: 13	Any update on this?

03-15-2012, 10:11 AM	#14 (permalink)
zintoatree Base Member Join Date: Jun 2011 Location: Alabama Posts: 36 Drives: 2011 370z 6 speed Rep Power: 13	Sorry I forgot about this post. I went back to check up on them and they said they called me twice and I didn't answer :/. The good thing is when me and the detailing manager were going over my car we found imperfections on both rear fenders, hatch, roof, hood and front left fender. It's looking like they will paint the whole car....wonder if I can convince them that my car was supposed to be black?