Roof and Nissan North America

crash1369 · 11-20-2010, 10:00 AM

Good to hear. Are you saying there is an OEM roadster spoiler from Nissan or they got you the spoiler solutions one?

Hi-Step'n370Z · 11-20-2010, 06:26 PM

I'm real glad to hear that things are going well for you, Merlin. Having a cooperative and competent dealer sure can help take the sting out of this whole upsetting top-tear experience.

Real good to know that they're on it like they are, and determined to make you happy with your Z. Nothing worse than having a problem like this with nowhere to turn for the help you deserve.

And a nice spoiler doesn't hurt either!! How about some pic's when you get the chance.

Keep us posted, and I hope this is the last of your problems.

Z meese · 11-27-2010, 10:01 PM

Well, got the 3rd top installed! went to pick it up the day before thanksgiving and wanted to make sure the top opened and closed properly before I drove off the lot. The top would only open a few inches and then just stop! I refused the car, it is still sitting in the shop to be looked at on Monday. I called Nissan to get my continuous problems on record before I go back to pick up car...if they can fix it! Supposed to have an executive from consumer affairs call me by end of day Monday to discuss. We'll see what happens and let all know the progress.

ghutchinson · 11-28-2010, 07:36 AM

Keep us posted. I am still having problems with the top on our Z. As the top folds into the well, it hits the deck lid and will eventually tear the clolth. Factory rep. looked at it two weeks ago and was suppose to have a reply by this past Wednesday. She called and said due to the holidays, she would not be able to give us an answer until next week. I have called Nissan and basically filed a complaint. We spoke again to the rep and requested a factory engineer look at our issue. So, we'll see how it goes next week.

Hi-Step'n370Z · 11-28-2010, 08:29 AM

Quote:

Originally Posted by ghutchinson

Keep us posted. I am still having problems with the top on our Z. As the top folds into the well, it hits the deck lid and will eventually tear the clolth. Factory rep. looked at it two weeks ago and was suppose to have a reply by this past Wednesday. She called and said due to the holidays, she would not be able to give us an answer until next week. I have called Nissan and basically filed a complaint. We spoke again to the rep and requested a factory engineer look at our issue. So, we'll see how it goes next week.

Did this issue with your Roadster just start, or was it doing that from the day you bought it?

Z meese · 12-02-2010, 07:00 PM

Quote:

Originally Posted by Z meese

Well, got the 3rd top installed! went to pick it up the day before thanksgiving and wanted to make sure the top opened and closed properly before I drove off the lot. The top would only open a few inches and then just stop! I refused the car, it is still sitting in the shop to be looked at on Monday. I called Nissan to get my continuous problems on record before I go back to pick up car...if they can fix it! Supposed to have an executive from consumer affairs call me by end of day Monday to discuss. We'll see what happens and let all know the progress.

Tech was off on Monday. Tuesday they still couldn't figure out why it wont open but for a few inches. They put calls and emails into Nissan to have a field rep come take a look. I called my consumer affairs lady and told her to get on the feild reps butt to get there and look at it. She informed me that he should be there this friday to look at it. My service guy said to call him by noon on friday, if I dont hear from him first, to see how things are going. I have told my rep that one of three things will happen Friday: They replace the complete top..mechanics and everything. They give me a new car. Or I will file a lemon law suit. They have had my car for 2 weeks, that does not include the time it spent there before getting the other 2 tops replaced. I'll keep posting to let inform what happens Friday. Cross you fingers and knock on wood!

Z meese · 12-03-2010, 06:27 PM

Quote:

Originally Posted by Z meese

Tech was off on Monday. Tuesday they still couldn't figure out why it wont open but for a few inches. They put calls and emails into Nissan to have a field rep come take a look. I called my consumer affairs lady and told her to get on the feild reps butt to get there and look at it. She informed me that he should be there this friday to look at it. My service guy said to call him by noon on friday, if I dont hear from him first, to see how things are going. I have told my rep that one of three things will happen Friday: They replace the complete top..mechanics and everything. They give me a new car. Or I will file a lemon law suit. They have had my car for 2 weeks, that does not include the time it spent there before getting the other 2 tops replaced. I'll keep posting to let inform what happens Friday. Cross you fingers and knock on wood!

Well, of course the tech rep couldn't make it today because he got held up with another car in PA or NY! Supposed to be there on Monday, we'll see what happens then.

BenZ · 12-04-2010, 09:49 AM

I had my top slashed in July. Nissan in Shreveport, La outsources their upholstery?!?! WTF? My top was on backorder for a month!! I'm glad they outsourced because the guys did an awesome job. It looks like nothing ever happened. THANKS Faries Top & Trim!!!

BeachZTT · 12-04-2010, 12:14 PM

^^^ Congrats! Glad to hear somone that had issues with a top actually had it repaired/raplaced to their satisfaction! Nice to hear that it was outsourced to a shop that knows what they are doing.

Hi-Step'n370Z · 12-05-2010, 05:31 AM

Quote:

Originally Posted by BeachZTT

^^^ Congrats! Glad to hear somone that had issues with a top actually had it repaired/raplaced to their satisfaction! Nice to hear that it was outsourced to a shop that knows what they are doing.

I agree. Although there have been some successes, it always seems like getting there was a torturous journey. It's nice to hear something positive for a change. I'm with BeachZTT on this one!

vifferman · 12-05-2010, 04:33 PM

Merlin,

I too had the top buldge problem & no thanks to the dealer, I fixed it myself. Here's my original post...

Eureka! I think I've solved the mystery "top bulge" problem myself (no thanks to the dealer tech who was dumbfounded, and called Nissan before making any real attempt to diagnose the problem himself). He said, "well, there's no access to the interior of the top, so my initial call to Nissan suggests that we'll have to replace it." WRONG!...got to thinking last evening, and lowered the top just half way to reveal a full open view of the area in question. The culprit is a nylon pad/guard (as expected) that is velcroed to the top fabric to cushion it from a plastic rail clip assembly below. My guess is that the bulge occurred when the pad got caught on the back edge of the clip, and then eventually freed itself and returned to normal. There's another nylon guard that runs the middle length of the frame rail, and it may have been a catch point as well. Made a few adjustments, and so far so good. Can't begin to express my sense of relief, but now wonder if I should trust the dealer even to do the Free first oil change. The "top" issue didn't exactly inspire confidence.

Z meese · 12-25-2010, 10:12 PM

Well, Merry Christmas to all! Would be much merrier if I had my Z! Have been through hell with this top issue. Nissan has had their engineer out quite a few times, replaced quite a few parts (even the convertible top computer brain), still didn't work! I have had a lawyer send a letter to Nissan NA to let them know that we are looking into a lemon law suit. Wouldn't you know, I got a call from service shop on Wednesday! The problem: (LOL) the top was not installed correctly the first time! So much for having a nissan expert engineer to figure it out. took him 4 visits,
replacing parts, and going to somerville, NJ to a convertible top seminar (and taking pictures) to figure it out! So, my car still sits at the shop because I'm not picking it up until Nissan comes up with a meaningful offer for me for not being able to drive my car for a month (this time. was 2 weeks before!). Nissan was supposed to call me back on Thursday before Christmas, of course they didn't, so I didn't even have the car to drive on Christmas....Oh, I can't wait until Monday rolls around and I can call them back!!!

Z meese · 01-11-2011, 08:19 PM

Got my car back. the upholstery shop had installed it wrong from the get go. Took a month to figure it out, but it's done! I'm happy.

11-20-2010, 10:00 AM	#16 (permalink)
crash1369 Enthusiast Member Join Date: Nov 2010 Location: Tobyharlem Age: 41 Posts: 474 Drives: C300 - 6spd Rep Power: 728	Good to hear. Are you saying there is an OEM roadster spoiler from Nissan or they got you the spoiler solutions one? __________________ "At no point during your rambling, incoherent response did you ever come close to anything that could be considered a rational thought. We are all now dumber for having listened to it. I award you no points, and may god have mercy on your soul."

11-27-2010, 10:01 PM	#18 (permalink)
Z meese Base Member Join Date: Nov 2010 Location: Delaware Posts: 11 Drives: BC 2010 370ZRT Rep Power: 14	Well, got the 3rd top installed! went to pick it up the day before thanksgiving and wanted to make sure the top opened and closed properly before I drove off the lot. The top would only open a few inches and then just stop! I refused the car, it is still sitting in the shop to be looked at on Monday. I called Nissan to get my continuous problems on record before I go back to pick up car...if they can fix it! Supposed to have an executive from consumer affairs call me by end of day Monday to discuss. We'll see what happens and let all know the progress. __________________

12-04-2010, 12:14 PM	#24 (permalink)
BeachZTT Track Member Join Date: Jul 2009 Location: Colorado Posts: 746 Drives: '10 BC ZR T/S/Nav Rep Power: 16	^^^ Congrats! Glad to hear somone that had issues with a top actually had it repaired/raplaced to their satisfaction! Nice to hear that it was outsourced to a shop that knows what they are doing. __________________ '10 ZR Black Cherry Sport/Touring/Nav, Swift Springs, Stillen G3s, 15mm-F 20mm-R Spacers, SPC, Spoiler Solutions Rear Wing, Stubby Antenna

12-25-2010, 10:12 PM	#27 (permalink)
Z meese Base Member Join Date: Nov 2010 Location: Delaware Posts: 11 Drives: BC 2010 370ZRT Rep Power: 14	Well, Merry Christmas to all! Would be much merrier if I had my Z! Have been through hell with this top issue. Nissan has had their engineer out quite a few times, replaced quite a few parts (even the convertible top computer brain), still didn't work! I have had a lawyer send a letter to Nissan NA to let them know that we are looking into a lemon law suit. Wouldn't you know, I got a call from service shop on Wednesday! The problem: (LOL) the top was not installed correctly the first time! So much for having a nissan expert engineer to figure it out. took him 4 visits, replacing parts, and going to somerville, NJ to a convertible top seminar (and taking pictures) to figure it out! So, my car still sits at the shop because I'm not picking it up until Nissan comes up with a meaningful offer for me for not being able to drive my car for a month (this time. was 2 weeks before!). Nissan was supposed to call me back on Thursday before Christmas, of course they didn't, so I didn't even have the car to drive on Christmas....Oh, I can't wait until Monday rolls around and I can call them back!!! __________________

01-11-2011, 08:19 PM	#28 (permalink)
Z meese Base Member Join Date: Nov 2010 Location: Delaware Posts: 11 Drives: BC 2010 370ZRT Rep Power: 14	Got my car back. the upholstery shop had installed it wrong from the get go. Took a month to figure it out, but it's done! I'm happy. __________________

11-20-2010, 06:26 PM	#17 (permalink)
Hi-Step'n370Z Enthusiast Member Join Date: Dec 2009 Location: new york Posts: 425 Drives: '10ZR S/B AT Tour NV Rep Power: 277	I'm real glad to hear that things are going well for you, Merlin. Having a cooperative and competent dealer sure can help take the sting out of this whole upsetting top-tear experience. Real good to know that they're on it like they are, and determined to make you happy with your Z. Nothing worse than having a problem like this with nowhere to turn for the help you deserve. And a nice spoiler doesn't hurt either!! How about some pic's when you get the chance. Keep us posted, and I hope this is the last of your problems.

11-28-2010, 07:36 AM	#19 (permalink)
ghutchinson Base Member Join Date: Sep 2010 Location: Houma, LA Posts: 5 Drives: 10 Nissan 370z Std Rep Power: 14	Keep us posted. I am still having problems with the top on our Z. As the top folds into the well, it hits the deck lid and will eventually tear the clolth. Factory rep. looked at it two weeks ago and was suppose to have a reply by this past Wednesday. She called and said due to the holidays, she would not be able to give us an answer until next week. I have called Nissan and basically filed a complaint. We spoke again to the rep and requested a factory engineer look at our issue. So, we'll see how it goes next week.

12-04-2010, 09:49 AM	#23 (permalink)
BenZ Base Member Join Date: May 2010 Location: Ruston, La Posts: 29 Drives: 2010 Roadster 6MT Rep Power: 14	I had my top slashed in July. Nissan in Shreveport, La outsources their upholstery?!?! WTF? My top was on backorder for a month!! I'm glad they outsourced because the guys did an awesome job. It looks like nothing ever happened. THANKS Faries Top & Trim!!!

12-05-2010, 04:33 PM	#26 (permalink)
vifferman Base Member Join Date: Jul 2009 Location: Ohio Posts: 62 Drives: '04 TSX, '10 370ZR Rep Power: 15	Merlin, I too had the top buldge problem & no thanks to the dealer, I fixed it myself. Here's my original post... Eureka! I think I've solved the mystery "top bulge" problem myself (no thanks to the dealer tech who was dumbfounded, and called Nissan before making any real attempt to diagnose the problem himself). He said, "well, there's no access to the interior of the top, so my initial call to Nissan suggests that we'll have to replace it." WRONG!...got to thinking last evening, and lowered the top just half way to reveal a full open view of the area in question. The culprit is a nylon pad/guard (as expected) that is velcroed to the top fabric to cushion it from a plastic rail clip assembly below. My guess is that the bulge occurred when the pad got caught on the back edge of the clip, and then eventually freed itself and returned to normal. There's another nylon guard that runs the middle length of the frame rail, and it may have been a catch point as well. Made a few adjustments, and so far so good. Can't begin to express my sense of relief, but now wonder if I should trust the dealer even to do the Free first oil change. The "top" issue didn't exactly inspire confidence.

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