How's THIS for a slap in the face.........
 

Kinda a long read its related...........

I became the proud first-time owner of a 2012 Z a couple of weeks ago. I live in Ontario, Canada near the Detroit border and searched high and low until I found pretty much just the vehicle I was looking for. Ended up being 11 hours away in Quebec. To skip a lot of the fluff............I ended up grabbing a cheap flight and two Wednesdays ago flew to the dealership to check the car out and brought a bank draft with me for the full purchase price.

For those not familiar with Canada, in particular Quebec, and in further particulars 'old' Quebec (where the dealership is) the population in general does NOT cater to anything but French speaking people, businesses, etc. Its just a way of life in that area, they don't want anything to do with non-French speaking people. So.........I ended up doing the deal with basically the ONLY English speaking salesperson there. The sales manager and all the mechanics I met when I inspected the car didn't even attempt to speak a single word of English to me. I would think that the sales manager would at least make an attempt seeing as an 'Englishman' was dropping 30K in full to him for the car but nope.

Before I signed the paperwork I saw a single keyfob on the salesman's desk so I asked him if the car had a second one. He checked, said 'no but my manager said to get one made when you get home, send us the invoice, and we'll refund the payment back to you'. Stupidly I didn't get that in writing, rather I took his word for it. So.............

Got the car home, had a second fob made and sent him the $240.00 invoice as per our agreement. now two weeks later the dealership has NOT reimbursed me, the salesman that I handed a $30,000.00 check to will not respond to my e-mails and will not even answer my phone calls. To top it off I called the dealership and got transferred to a French-only speaking female who had absolutely nothing to do with the sale.

The amount isn't what's infuriating me, its how the salesman completely did a 180 after the sale and now not only is welching on an agreed reimbursement he won't even respond to an e-mail? I really wish it weren't an 11 hour drive back or I'd be chatting with him in person.

Ces't la vie au Quebec mon ami.

I walked out of restaurant in Montreal, because they refused to give me an English menu. Their damn loss.

I've been to Quebec enough times to know how they treat non-natives but seriously, how in the hell can they justify what they're doing? Completely ignoring a customer who purchased a vehicle from them? Agreement or not and I don't care where I live, I am befuddled at him not even responding to e-mails. Not sure how that flies no matter WHAT dealer he works for.

I contacted Nissan Canada and filed a complaint but don't expect them to pay me for the keyfob, it's the ignoring the situation that really has pissed me off. I really hope someone at that dealership will be accountable for something.

Generally any Nissan dealer or any major manufacture dealer will send out a customer survey after a sale . If you give them a bad survey it will affect there dealer csi and there csi bonus will suffer from even one bad review . If you don't get one call Nissan and ask for one . I don't think you'll ever get your money but at least you can affect there bonuses . Never leave a dealer without a ( we owe ) chalk it up as a lesson earned . When I bought my z it was 2 years old . I got there it was one the showroom floor and when they pulled it out it had a tire light on . They set the pressure before my test drive but the light stayed on . At this point I noticed it had rubber valve stems ( no sensors ) part of my agreement to buy was a we owe to me . $200 bucks later I had the sensors in and another $45 to program them . I then went back handed them a bill and a we owe 10 mins later left with my check .. Always get it in writing with dealers there all **** bags . Don't feel bad I've learned my lesson the hard way with dealers too . I think everyone does . That's most of the reason I love to haggle with them so much. .. The bastards :happydance:

I'd say your sol. It was a $240 mistake. Write it off, move on and enjoy your car.

f-ing french

same thing just happened to my best friend... he helped buy his daughter a used, 2013 toyota corolla... car was advertised with having remote keyless entry... they delivered the car with only one plain key (no fob)... when he pushed for the fobs they claimed the car didn't have keyless entry... they took delivery and left... i called toyota corporation with the vin and sure enough, it does have it... he called the dealership back with my findings and they still gave him the runaround until he called the owner... it took lots of pushing and false advertisement accusations but they finally gave him the money for the fobs... i don't get it... they just made $12k and are throwing a fit over a couple hundred bucks... why risk a blow to your reputation over that kind of money... as soon as the check clears, he's gonna slam them on the online reviews and any survey that he might receive... douchebags

No offense OP, but you screwed yourself when you went to Quebec.

Isnt Quebec its own country?

They tried to separate. But the government basically told them to F off

haha it was sarcasm. I personally wished they did. I remember we went to subway outside of Quebec city and they refused to speak english to us other than 1 or 2 words. That province is absolutely horrid and costs all the other provinces. Lots (or some, whatever) give Canadians a bad name.

WOW! I thought the main language in canada was english and second was french? When i was in halifax nova scotia they spoke both pretty good.

I go to Montreal every year for the F1 race and have never had any problems with the natives. Montreal is a fantastic city, one of my absolute favorites in the world. Of course, we are helping their economy to no end that weekend. As far as the key fob...it happened to me as well here in the States. I bought the car used at a Dodge dealer and said he never got the second key from the original owner. He said he would contact him and send me the key. Yeah, right. After multiple tries I gave up. I really didn't mind so much the cost of the key, but how much my Nissan dealer charged to program it.

Dirt-bomb dealers are so damn money hungry. You live and you learn.

was the 240 a check or credit or? just cancel it through your bank?

Heres an idea.... See if you can round up a french speaking individual and have him make a phone call to said dealership and ask for your salesman. Say something like, I was referred to "douche salesman" by a buddy and im really interested in buying a vehicle. When your slimey sales guy gets on the phone, THEN have that fun conversation about where your money is! OR-REV-WAR <~~ Thats french for goodbye :tup:

The money I paid the local dealer for the fob was on my credit card but has nothing to do with the original dealership. As far as going to Quebec it wasn't a first choice. I couldn't find the same car anywhere in Ontario for anywhere near the same price and condition. I actually went to my local dealer a week before I picked the car up and told them if they could somehow get the one I bought on a dealer trade I'd write them a cheque as soon as it arrived. They didn't offer to try to get it shipped so I ended up having to go to pick it up.

As far as the language issue, Montreal is quite different than Quebec City. Montreal has become a huge tourist area and the locals I believe at least try to accommodate visitors and aren't so assholish (I just made that word up :rofl2:) to non-French speaking people. I bought the car about 2.5 hours away from Montreal deeper into Quebec and into the 'old' area where they don't give a crap about tourism because there's nothing to do in that particular area. It's not even the fact that they didn't 'serve' me in English (which I fully didn't expect), but the salesguy won't even answer my e-mails now and is hiding from the issue. It's just baffling for them to just be able to completely ignore someone that bought a vehicle from them two weeks ago.

I intend on doing just that. I work with a guy who speaks fluent French and I will get him to call and ask for the same salesman on the premise of buying another Z they have on the lot. They're in a huge hurry to get rid of it before the snow comes so I'm SURE he'll immediately pick up the phone. Then I'll get on and see if he has the stones to tell me personally that they're welching on the agreement.

fixed..

Good... At the very least, you'll get an answer and stop having it take up your time worrying about it. Just dont let him do the, "let me ask my manager and call you right back".. I would wait on hold for as long as it took to get an answer.

well if it was paid via credit card, then call your bank and dispute it.

... or do you prefer to make fun of canadians, op? :ugh2:

do you like poutine? :ugh:

Uhhh..........no, I'm not making fun of Canadians seeing as I'm also one.

call the bank, dispute the 240 and call it day :tup:

no need to make fun of my canadian friends.

Canadians talk weird and say eh alot. Also they should know its pronounced zee not zed.

This quote provides everything you need to know about us, Canadians.

well you can tell FP he doesnt even drive a real Z... AT and all.. :icon17:

oh wait, did i just post that? .. :ugh:

He handed them a check... Not so easily fixed.

thought he said he paid the 240 with a credit card?

Thats true.. But he paid another company that was separate from the deralership. Filing a chargeback with them wont do anything.. Not the places fault that he ordered the fab from that the dealership screwed him.

uhhhh.... he's the consumer. doesnt matter who didnt keep their end of the deal. no fob, no payment.

Thats like me buying a house without a washer and dryer. Seller says they'll reimburse me if i buy one, and they never do.. Then i file a chargeback on Home Depot. lol... that would never work

Bomb them on social media. I bet even old Quebec uses the WWW. ;)

are you implying that all canadians are stupid? :mad:

WWW = world war web :icon17:

I resemble that remark.

:rofl2:

maybe they just dont know how to internet :confused:

:icon18: