TWM Shift Knob & TWM as a Company - WTF?

aszyd

I wonder if some people went to that page and were disappointed to see just a standard piece of hardware, not something else.

My recent TWM experience is mostly positive. I ordered a knob and shifter, a few days later they emailed me saying that my order would be delayed by 10 days because they were out of stock. 10 business days later, my shipping notice arrived. There were no issues with the packaging.

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Shotta

Did it look like the box was opened and resealed? Normally customs should be slapping an inspected sticker on there if they opened the box. If they did open it and dropped it, they certainly would not care and I don't think there's any way to make a claim against damaged caused by their inspection.

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iCraigerz

Honestly man, no, the package did not appear to have been opened prior to me receiving it. What really gets me is that (and I forgot to mention this earlier) I spoke to them yesterday before emailing them the pics and was told not to worry and they'd replace it. I will say however, that I did have to call them even after leaving a message, and the guy was pretty rude and short with me. It's obviously not my fault. And besides, wtf ever happened to "the customer is always right". It's because of sh*t like this that makes me almost exclusively order from companies like Amazon.


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