TERRIBLE car buying experience

6MT · 03-11-2013, 09:00 AM

Quote:

Originally Posted by street2soul

Bought a 13' Nismo from Sterling Mccall nissan.

Moral: Sterling Nissan in Texas should be avoided due to very poor service, communication, etc., etc..

Someone had to say it

UNKNOWN_370 · 03-11-2013, 09:03 AM

I've seen the way that dealer advertises in Cars.com and autotrader. Some dealers, I just get that gut feeling that tells me... STAY AWAY!!! They are one of them.

Streetlife · 03-11-2013, 09:05 AM

Quote:

Originally Posted by mick

that kinda ruining the fun in getting a new car.
when I bought my 2010 370z nismo, one of the panels was loose too. they removed it to install the alarm and damaged it. I made an appointment to get it fixed. I got there and they told me they would have to order a new panel to replace that one. The second trip to the dealer, they fixed it.

Happen to me when they installed my illuminated kick plates after taking delivery during the PDI process. They took about 2 weeks to come in, just 1 was misaligned, but the same guy who installed mine fixed it, admitted that was his first time installing illuminated kick plates. No problems, I wasn't mad let him know it was cool it just barely didn't snap into place on one corner fitting, probably unsnapped after he thought it was secure enough. The tech fixed it perfectly with the new panels, went ahead and replaced them both. The service manager made sure the technician who made the mistake fixed it. To the OP, go to Baker Jackson Nissan North, they will take care of you!

Ubetit · 03-11-2013, 09:47 AM

Had a great experience with the salesman at Nissan North in Columbus. I did have an issue with the service department initially but they've gone out of their way to make it right since.

kenchan · 03-11-2013, 10:10 AM

key word: DIY

some things are just better done by youself vs the only pair of pliers your dealer has.

LiquidCrewZ · 03-11-2013, 10:47 AM

Screw them and their crappy customer service, made promises they can't keep. All about making the sale and not giving a crap after. There loss and news like that travels fast if they keep treating their customers like that. Go somewhere else or keep talking to everyone higher up until the issues are resolved.

DEpointfive0 · 03-11-2013, 11:00 AM

Quote:

Originally Posted by PDiddy

Bankson Nissan off 635 is bad too, sales and service department!

You mean, THE WORST... (Btw, OP is in Houston, not Dallas)

kenchan · 03-11-2013, 11:21 AM

guess this isnt a DIY crowd...

UNKNOWN_370 · 03-11-2013, 11:24 AM

If you're in Dallas Fort Worth. I'd consider Courtesy Nissan and Don Davis Nissan when having warranty based issues. I haven't dealt personally but I heard good things about Nissan of Fort Worth and Nissan of McKinney. They have high customer satisfaction ratings.

Generally speaking, DFW Nissan dealerships suck. Texas nissan dealerships suck for the most part. If you're buying a Nissan in Tx, Ok, LA, NM, AR,TN. Do your research, cuz 90% of these azzholes are rip-offs. It seems the dealers that stand buy their products the most in the area are Mazda, Subaru, VW, Infinti(not nissan) and Ford. From my observations, people get almost no hassle from warranty service from these companies in Tx.

Amj2020 · 03-11-2013, 02:41 PM

I was sorry to hear this story, its pathetic how horrible some business are run. I would absolutely call Nissan Corporate and inform them of this experience along with a call to the better business bureau and negative posts on every review forum around, google etc..I had a similar experience wound up at a great dealership recommended by Nissan and was satisfied but not until a year after my purchase. Good luck man you're gonna need it!

street2soul · 03-11-2013, 02:47 PM

Thank you guys tremendously for your inputs. It really means alot and helps me ease out a little bit. I do feel helpless when I go through their service and find nowhere else to turn, except for this forum and your supports

nizmoJ · 03-11-2013, 02:54 PM

Same thing with Clear Lake Nissan In League City Tx. Had to go through some crap with my wheel already having curb rash on my wheel on a brand new nismo. They attempted to fix it and they made it worse. They eventually replaced it a few weeks later.

kenchan · 03-11-2013, 03:38 PM

Quote:

Originally Posted by street2soul

Thank you guys (minus kenchan) tremendously for your inputs. It really means alot and helps me ease out a little bit. I do feel helpless when I go through their service and find nowhere else to turn, except for this forum and your supports

street2soul · 03-11-2013, 06:44 PM

Update:

Sterling guy texted me this morning and told me to bring it sometime between Tuesday and Thursday, but wasn't too clear when to exactly bring it in.

I called Champion in Katy, now Autonations Nissan, they told me to bring it in today so I drove it there today noon after getting clearbra installed from Invisishield.

Guess what! They fixed it right, and now everything looks and feels good. They finished within 2-3 hours. They told me some bolts were loose inside the mirror ball swivel housing, and the panel under the steering wheel was not aligned properly before being forced shut.

Sterling would've given me another arbitrary wait time and did another halfdonkeyassed job.

Chris and Morris at Autonation helped me out and I couldn't have thank them enough.
Everything was covered under warranty; will definately go get service done from them again.

Thanks everyone for the support and input, Glad I went to different dealers and finally got it right. and will NEVER go do business with Sterling again.

JARblue · 03-11-2013, 06:45 PM

I just love happy endings

03-11-2013, 11:21 AM	#23 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141520	guess this isnt a DIY crowd... bdavis89 likes this.

03-11-2013, 06:45 PM	#30 (permalink)
JARblue A True Z Fanatic Join Date: Mar 2011 Location: Austin, TX Age: 43 Posts: 36,449 Drives: 11 Z34, 98 E36 M3 Rep Power: 2684440	I just love happy endings __________________ 2011 370Z 6MT Sport Gun Metallic \| ARC \| CJM \| Ecutek \| FI \| Fujimura \| R2C \| SPL \| Stillen \| TWM \| Z1 \| ZSpeed \|

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03-11-2013, 09:03 AM	#17 (permalink)
UNKNOWN_370 A True Z Fanatic Join Date: Jul 2009 Location: ny'r livn in tx Posts: 8,687 Drives: well over 130m.p.h. Rep Power: 14857	I've seen the way that dealer advertises in Cars.com and autotrader. Some dealers, I just get that gut feeling that tells me... STAY AWAY!!! They are one of them.

03-11-2013, 09:47 AM	#19 (permalink)
Ubetit Track Member Join Date: May 2012 Location: Ohio Posts: 527 Drives: the women lazy Rep Power: 13	Had a great experience with the salesman at Nissan North in Columbus. I did have an issue with the service department initially but they've gone out of their way to make it right since.

03-11-2013, 10:10 AM	#20 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141520	key word: DIY some things are just better done by youself vs the only pair of pliers your dealer has.

03-11-2013, 10:47 AM	#21 (permalink)
LiquidCrewZ Base Member Join Date: Apr 2012 Location: Westerville, OH Posts: 159 Drives: 12 Nissan 370Z B M6 Rep Power: 13	Screw them and their crappy customer service, made promises they can't keep. All about making the sale and not giving a crap after. There loss and news like that travels fast if they keep treating their customers like that. Go somewhere else or keep talking to everyone higher up until the issues are resolved.

03-11-2013, 11:24 AM	#24 (permalink)
UNKNOWN_370 A True Z Fanatic Join Date: Jul 2009 Location: ny'r livn in tx Posts: 8,687 Drives: well over 130m.p.h. Rep Power: 14857	If you're in Dallas Fort Worth. I'd consider Courtesy Nissan and Don Davis Nissan when having warranty based issues. I haven't dealt personally but I heard good things about Nissan of Fort Worth and Nissan of McKinney. They have high customer satisfaction ratings. Generally speaking, DFW Nissan dealerships suck. Texas nissan dealerships suck for the most part. If you're buying a Nissan in Tx, Ok, LA, NM, AR,TN. Do your research, cuz 90% of these azzholes are rip-offs. It seems the dealers that stand buy their products the most in the area are Mazda, Subaru, VW, Infinti(not nissan) and Ford. From my observations, people get almost no hassle from warranty service from these companies in Tx.

03-11-2013, 02:41 PM	#25 (permalink)
Amj2020 Enthusiast Member Join Date: Mar 2012 Location: NY/LI Posts: 393 Drives: MB Z,Jeep,BMW Rep Power: 13	I was sorry to hear this story, its pathetic how horrible some business are run. I would absolutely call Nissan Corporate and inform them of this experience along with a call to the better business bureau and negative posts on every review forum around, google etc..I had a similar experience wound up at a great dealership recommended by Nissan and was satisfied but not until a year after my purchase. Good luck man you're gonna need it!

03-11-2013, 02:47 PM	#26 (permalink)
street2soul Enthusiast Member Join Date: Aug 2010 Location: Texas Posts: 284 Drives: 13 Nismo Rep Power: 3369	Thank you guys tremendously for your inputs. It really means alot and helps me ease out a little bit. I do feel helpless when I go through their service and find nowhere else to turn, except for this forum and your supports

03-11-2013, 02:54 PM	#27 (permalink)
nizmoJ Base Member Join Date: Jun 2012 Location: Houston, Tx Age: 39 Posts: 75 Drives: 2015 Sport Tech Rep Power: 12	Same thing with Clear Lake Nissan In League City Tx. Had to go through some crap with my wheel already having curb rash on my wheel on a brand new nismo. They attempted to fix it and they made it worse. They eventually replaced it a few weeks later.

03-11-2013, 06:44 PM	#29 (permalink)
street2soul Enthusiast Member Join Date: Aug 2010 Location: Texas Posts: 284 Drives: 13 Nismo Rep Power: 3369	Update: Sterling guy texted me this morning and told me to bring it sometime between Tuesday and Thursday, but wasn't too clear when to exactly bring it in. I called Champion in Katy, now Autonations Nissan, they told me to bring it in today so I drove it there today noon after getting clearbra installed from Invisishield. Guess what! They fixed it right, and now everything looks and feels good. They finished within 2-3 hours. They told me some bolts were loose inside the mirror ball swivel housing, and the panel under the steering wheel was not aligned properly before being forced shut. Sterling would've given me another arbitrary wait time and did another halfdonkeyassed job. Chris and Morris at Autonation helped me out and I couldn't have thank them enough. Everything was covered under warranty; will definately go get service done from them again. Thanks everyone for the support and input, Glad I went to different dealers and finally got it right. and will NEVER go do business with Sterling again.