Do you tip your service advisor?

hadokenuh · 08-23-2012, 10:38 AM

I always try to pick nicer advisors by looking at reviews online or through friends referrals before I go to a new dealership. So most of them are great except for those BMW guys. Those are really pushy and recommend tons of unnecessary stuff.

I don't tip them but I give them gift cards, bottles of wine, etc on special occasions like Thanksgiving, Christmas. Sometimes I just give them baseball tickets when I can't make it to the games.

gbrettin · 08-23-2012, 10:38 AM

I never even considered tipping at a dealership...

The pizza and coffee is a good idea for the service techs.

dmhenderson · 08-23-2012, 11:38 AM

I think the pizza thing is a great idea. I'm gonna buy pizza for my guy on Fri I think. They did me a huge freaking favor fixing my key fob issue over the past 2 weeks.

semtex · 08-23-2012, 12:21 PM

I avoid dealer service departments like the plague. No, I do not tip the Black Death.

cheshirecat · 08-23-2012, 12:38 PM

Hell. No.

I feel like they should tip me for bringing my car in.

UNKNOWN_370 · 08-23-2012, 02:37 PM

I give my sales rep tips...

Last tip i gve him was "Don't pick up any wooden nickels".

The dealership makes a shytload on us. The sales reps job is to kiss your azz in your face while behind your back they need to find a way to overcharge. lol. I'm rapin' the dealer... not vice versa. At least wherever i can.

lol

captain1 · 08-23-2012, 03:06 PM

took my Z to fix the soft top. it's scrapping the painted tonneau. the service advisor asked his manager to get approval to touch up the chip + adding clear protection film to prevent future damages. I didn't buy the car from that dealer, but that was something beyond what they needed to do. I really appreciated their work but the "tip" thing never came across my mind at that time.

forza370z · 08-23-2012, 03:22 PM

No, don't tip. If they are nice to you and you want to build good relationship with them, coffee and donuts will do.

onzedge · 08-23-2012, 03:27 PM

Quote:

Originally Posted by forza370z

No, don't tip. If they are nice to you and you want to build good relationship with them, coffee and donuts will do.

Z-Girl 12 · 08-23-2012, 09:01 PM

Maybe if I drove a Bugatti...

Joepro · 08-23-2012, 09:58 PM

We get a lot of donunts and baked goods, not all service depts are created equal. We bend over backwards for our customers...its our owners way and philosophy, and 90% of people that fight with me is because they do not want to pay when its not warranty...Yesterday I ate a $350 bill because a lady refused to pay, the dead mouse causing the odor in her evaporator box that filled up the blower motor with the dog food from her garage, who has never had mice in her garage in 10+ years, quote "came with the car and therefore is warranty"...after we pulled the dead mouse, sanitized the car and cleaned the blower out we did infact find a deceased Japanese ninja mouse...

I know all the dealers are not honest and some service depts are just terrible, but the good ones are out there, and if you find them, create a relationship, it will go a far way, I can rattle off numerous people I know by name that are fantastic customers, I service all their vehicles, not just the Honda, and they know we are higher priced(but the regulars get far better pricing), but it is a professional relationship and trust; you want great service, get to know the tech and request them by name, trust me!

If anyone is in the Pittsburgh/greensburg area, let me know which dealer you go to, one of my co-workers is a former nissan service manager and knows about all the staff at South hills, pittsbugh east and star in gburg, I can give you some names of people that will take car of you, either tech or advisor.

Shamu · 08-24-2012, 07:29 AM

I only tip my highway patrol officers

edub370 · 08-24-2012, 08:51 AM

if i dont wanna strike a service advisor in the face by the end of my time at a dealership then he should consider himself tipped

2010ZilverZ · 08-24-2012, 09:05 AM

Quote:

Originally Posted by edub370

if i dont wanna strike a service advisor in the face by the end of my time at a dealership then he should consider himself tipped

Rhinetom · 08-24-2012, 10:01 AM

Quote:

Originally Posted by captain1

Saw this discussion in another forum. Curious to see if this is a common practice in the Z community.

Do you tip your service advisor? If yes, what's the appropriate amount?

I never did. Not that I'm stingy. It just never came across my head 'til seeing such discussion.

Kidding, right? My service advisor (Worldcar Nissan San Antonio) asked me if I wanted my tires rotated and if I really wanted to spend the extra money for synthetic oil as it makes no real difference. I no longer visit this team of professionals!

08-23-2012, 11:38 AM	#3 (permalink)
dmhenderson A True Z Fanatic Join Date: Feb 2011 Location: Maryland Posts: 5,930 Drives: AWD TT 370z Rep Power: 28	I think the pizza thing is a great idea. I'm gonna buy pizza for my guy on Fri I think. They did me a huge freaking favor fixing my key fob issue over the past 2 weeks. __________________

08-23-2012, 12:21 PM	#4 (permalink)
semtex A True Z Fanatic Join Date: Jan 2009 Location: Behind enemy lines Age: 55 Posts: 5,995 Drives: People to drink Rep Power: 34	I avoid dealer service departments like the plague. No, I do not tip the Black Death. __________________ "There are no small accidents on this circuit." -- Ayrton Senna 316.8whp & 248 ft/lbs (Dyno Dynamics) \| 319whp & 256 ft/lbs (DynoJet) (04/23/10) Stillen G3 CAI, CBE, Pulley / F.I. LTH / GTSpec Ladder Brace / Setrab Oil Cooler / UpRev-tuned by Forged Perf.

08-23-2012, 09:01 PM	#10 (permalink)
Z-Girl 12 A True Z Fanatic Join Date: Apr 2012 Location: Florida Posts: 4,105 Drives: Spirited Rep Power: 11718	Maybe if I drove a Bugatti... __________________ 2012 Z-SOLD 2014 Nismo #565 Fast Intentions CBE/HFC/Swift/SPC/RJM/H&R-15/20mm/Z1 CAI/Headers/Intake Manifold w/Uprev Tune 328.31whp/263.64tq

08-23-2012, 09:58 PM	#11 (permalink)
Joepro A True Z Fanatic Join Date: Aug 2012 Location: Athens ohio Posts: 1,213 Drives: Company car Rep Power: 35	We get a lot of donunts and baked goods, not all service depts are created equal. We bend over backwards for our customers...its our owners way and philosophy, and 90% of people that fight with me is because they do not want to pay when its not warranty...Yesterday I ate a $350 bill because a lady refused to pay, the dead mouse causing the odor in her evaporator box that filled up the blower motor with the dog food from her garage, who has never had mice in her garage in 10+ years, quote "came with the car and therefore is warranty"...after we pulled the dead mouse, sanitized the car and cleaned the blower out we did infact find a deceased Japanese ninja mouse... I know all the dealers are not honest and some service depts are just terrible, but the good ones are out there, and if you find them, create a relationship, it will go a far way, I can rattle off numerous people I know by name that are fantastic customers, I service all their vehicles, not just the Honda, and they know we are higher priced(but the regulars get far better pricing), but it is a professional relationship and trust; you want great service, get to know the tech and request them by name, trust me! If anyone is in the Pittsburgh/greensburg area, let me know which dealer you go to, one of my co-workers is a former nissan service manager and knows about all the staff at South hills, pittsbugh east and star in gburg, I can give you some names of people that will take car of you, either tech or advisor. __________________ Swift\|Koni\|SPC\| FI CBE\|Z1\|Stillen\|Sbend\|Zspeed\|R/T Tuned\|523 whp\|458 tq\|10.5 psi\|SOLD Joepro's Journal\|Joepro's Boosted Performance Build \|Pittsburgh-Western-Pa-Ohio-Wv-Group Last edited by Joepro; 08-23-2012 at 10:01 PM.

08-24-2012, 07:29 AM	#12 (permalink)
Shamu A True Z Fanatic Join Date: Jan 2011 Location: Nor Cal Posts: 1,059 Drives: 370Z Racecar Rep Power: 21	I only tip my highway patrol officers __________________ Grant

08-23-2012, 10:38 AM	#1 (permalink)
hadokenuh Base Member Join Date: Mar 2012 Location: Houston Posts: 186 Drives: 09 370Z 6MT Rep Power: 15	I always try to pick nicer advisors by looking at reviews online or through friends referrals before I go to a new dealership. So most of them are great except for those BMW guys. Those are really pushy and recommend tons of unnecessary stuff. I don't tip them but I give them gift cards, bottles of wine, etc on special occasions like Thanksgiving, Christmas. Sometimes I just give them baseball tickets when I can't make it to the games.

08-23-2012, 10:38 AM	#2 (permalink)
gbrettin A True Z Fanatic Join Date: Oct 2010 Location: Portage, MI Posts: 2,303 Drives: Tricycle Rep Power: 589152	I never even considered tipping at a dealership... The pizza and coffee is a good idea for the service techs.

08-23-2012, 12:38 PM	#5 (permalink)
cheshirecat A True Z Fanatic Join Date: Jan 2009 Location: Florida Posts: 1,428 Drives: N54 135i Rep Power: 294	Hell. No. I feel like they should tip me for bringing my car in.

08-23-2012, 02:37 PM	#6 (permalink)
UNKNOWN_370 A True Z Fanatic Join Date: Jul 2009 Location: ny'r livn in tx Posts: 8,687 Drives: well over 130m.p.h. Rep Power: 14859	I give my sales rep tips... Last tip i gve him was "Don't pick up any wooden nickels". The dealership makes a shytload on us. The sales reps job is to kiss your azz in your face while behind your back they need to find a way to overcharge. lol. I'm rapin' the dealer... not vice versa. At least wherever i can. lol

08-23-2012, 03:06 PM	#7 (permalink)
captain1 Base Member Join Date: Jun 2012 Location: earth Posts: 18 Drives: car Rep Power: 14	took my Z to fix the soft top. it's scrapping the painted tonneau. the service advisor asked his manager to get approval to touch up the chip + adding clear protection film to prevent future damages. I didn't buy the car from that dealer, but that was something beyond what they needed to do. I really appreciated their work but the "tip" thing never came across my mind at that time.

08-23-2012, 03:22 PM	#8 (permalink)
forza370z A True Z Fanatic Join Date: Oct 2011 Location: 403 Forbidden Posts: 2,512 Drives: 2009 NISMO 370Z Rep Power: 20	No, don't tip. If they are nice to you and you want to build good relationship with them, coffee and donuts will do.

08-24-2012, 08:51 AM	#13 (permalink)
edub370 A True Z Fanatic Join Date: May 2011 Location: KCMO Posts: 3,458 Drives: 09 370z S/T 6MT Rep Power: 22	if i dont wanna strike a service advisor in the face by the end of my time at a dealership then he should consider himself tipped __________________ 09 370Z ST 6MT//Injen CAI//Greddy CBE//TP//TSW's//Swifts//Stillen lip//Whiteline sways 326whp/268tq

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
20,000 KM Service	adamma	Nissan 370Z Warranty / Scheduled Maintenance / Servicing / Repairs	2	06-07-2012 05:00 AM
Car Service	///PureSwank	Nissan 370Z General Discussions	2	05-04-2012 09:21 PM
So I took my 370 in for service....	r1eater	Nissan 370Z Warranty / Scheduled Maintenance / Servicing / Repairs	12	04-09-2012 06:35 PM
commercial real estate advisor questions	azn370z	The Lounge (Off Topic)	0	01-27-2012 12:54 PM
Where to get service in NE PA?	ProfessorDave	North East Region	3	08-05-2010 12:26 PM