this is why i hate nissan as a company
 

before I start, let me just say I love my car and I have had many Nissan's. while I love their cars, their dealerships and customer service are just pain in the *** to deal with. whenever you have problems with the vehicle, they do their best to run away from the problems instead of trying to fix them. I guess this is what we get for buying a car for 30k.

ranting on a cell phone sry, I will list more specifics when I get a keyboard

:(

I don't think this is specific to just Nissan. I've known Mazda dealers, GM dealers, and a few others to act like this.

I've also known dealers that are wonderful to deal with. When you take away the brand of make from dealerships, you realize that they are individual businesses, run very differently. They are in it to move vehicles, service vehicles, and move parts. How they make their profits from that ranges in a variety of practices, some above board, some very shady.

I agree, dealing with an ahole dealership is not a pleasant experience.

No context, no care...

oh yeah, they won't even pick me up even though I am 20 miles away. now I have to find a ride to pick up the car. wonderful

you should get a prius again. those are reliable and faast.

Well nowdays cars of $30K doesn't mean much, compare with some others.

It also depends of the dealer, no matter the type of car.

:iagree::iagree::iagree:

I tend to agree-most dealerships do not care after the sale is complete. The one exception I have to note is Beechmont Chevrolet in Cinci (used to be Isuzu). They went way above and beyond for me once-brought a flatbed truck to pick up my SUV when Isuzu refused to honor roadside assistance...on the whole-dealerships suck-Ford is especially bad! Hence I drive a Nissan and a Honda.
and I'm sorry you are having to deal with it-
Headed back to dealership this weekend for initial oil change-I'll let you know how it goes...not expecting a lot but you never know.

bcherry- do the change yourself. only go to the dealer for warranty repair.

yup, 69k miles, broke two sets of hatch struts and that's it. I don't like Toyota cars much, but they are definitely more dependable.

I have 18k on the car. here are the issues.

#1. rear hatch not popping easily. had that problem since new, fixed at 12k on first try

#2 inaccurate fuel gauge. had that problem since new. refused to fix at 12 and now 18k

#3 broke baffle inside fuel tank. fixed at 12k on first try, took about a week. they were so cheap that they didn't align the car after. I ended up paying out of pocket to fix it myself rather than to beg them to fix it because I know they will tell me it is normal for cars to track sideways.

#4 tpms flash in and out at 17k, reported problem at 18k, but they claim it is caused by my trailer hitch and the light disappeared and car appears to be fine.

got more issues to list, too hard to type on phone. more to come later

Elevate to NNA.


had mostly horrible experiences with my car and the dealers, never had anything less than amazing service from corporate.

I went through arbitration with them with my 350. Pretty much useless too

The first one is FREE! or I would be doing it locally-as soon as the garage and lift are in guess who is doing them?! Yes-the hubby! :tup:

It's the individual dealerships. They'll screw you over just as bad if you're driving a BMW, Lexus, Toyota, GM...whatever. The ones working at the luxury brands are just better at hiding it. I've heard stories of relative being charged over $600 to have her Lexus LS460 in for an oil change and 'maintenance.' My aunt knows nothing about cars and just payed it. I can imagine this happens a lot.

In your situtation, I would contact Nissan directly to get it resolved. I actually had/have similar issues as you. The TPMS thing is easy enough to solve. I had them reset the sensors. The next time it malfunctions, they can see which wheel it was. Ask them to scan in and get a print out. If the light ever came on, it will say something like it wasn't detected, etc. You have to be as much of a d*ck as they are to get anything done, so don't be afraid to complain...and complain....and complain. Talk to the manager if you have to. Also, be sure to fill out that survey Nissan mails you after having warranty done. Sometimes a rep will actually call me about my experience. They take that stuff pretty seriously and not enough people actually do it.

The fuel guage issue is not actually the fuel guage issue. It's the fuel senders that need to be replaced.

For the most part though, I tend to think of these things as pretty minor, but annoying.
*knock on wood.

Make sure you know what kind they are putting in. Should be Mobile 1 Synthetic or the Nissan Ester if you're going to the dealership.

yah, even comes with free scratches and swirls, free screws missing on lower tray, free grease marks... free overfill. :ugh2: most oil changes are done by part-timer even at the dealer these days. i think they started this kind of service about 10yrs ago and becoming very popular to compete vs quick lube places. especially the places where they say 'no appointment needed.' they aren't ASE certified techs doing the work, only managed by them. :eekdance: not that oil changes requires ASE certification...

great-now I will worry about it...I continually worry about this car-is it parked in the right place-is it getting scratched-am I washing it correctly-the birds pooped on it-OMG! It was easier driving an $18k Civic that I didnt worry about :-(((

welcome to car madness. :tup:

problem is that the fuel sending unit comes back as in spec on the tec 2 even though 3 led out after 7 gallons are used is normal to them. I have said this before. unless something is actually broken to a point where it failed, you have a better chance of seeing god than to get Nissan to fix something

off to the dealership, finally find a ride. apparently it is too hard to send a driver out to pick up a customer 20 min away

They are all bad
 

They are all bad.

My buddy recently bought a 2012 Mazda 3. They (dealership) promised him a free detailing. He brings it in 6 weeks later and he is told that he had to bring it in during first 4 weeks for wash and detailing. Now they will only wash it for free.
Seems crazy.

My buddy then writes corporate multiple times and they agree with the dealership, no free detailing after six weeks. Mazda has now lost a fanboy in my friend. All over $50 or so.

Not just Nissan-Ford did the exact same thing to us with our F-150, the injectors are FAILING (TSB's all over the internet about them)! They KNOW they are failing-"we will fix them when they fail"...well,, that may be in MN on vacation or in the closest town that NO LONGER HAS a dealership....
again-sorry you are dealing with this crap...:shakes head:

The worst thing?! Most of us would/do pay PREMIUM for great service and they could make tons of cash off us-not to mention how much business word of mouth they could also get...what ever.

They did your friend a favor. That $50 detail would likely have cost him $500 to fix all the swirls in the paint.

you get what you paid for, I guess that's how they give you a great car for 30k.

Yep, we are considered pauper (sp) class.

Dealer treatment

0-20k car: treated like scum depending if you are a hot chick or not. Will make **** up to charge you for. Say all the loaners are out.
20-40k car: treated better, but unless you purchased the ultra warranty for half the price of the car they really want nothing but your money. Might get some coffee. Company logo all over loaner.
40-60k. You get a little better treatment great loner and some kiss azz when you come in. company logo not on loaner.
60-120k: Expensive coffee quite nice lounge with a hot chick asking if you need anything. Hot chick picks you up in a hot car and let's you know that you could loan her.
120-500k: They come to you house and give you a massage by hot girl. flat bed your car and drop off anthoer exotic if wanted.
500k-1.5 million. Don't have to a thing and you have Happy ending with the massage!

I bet you they'll treat you just as crappy if you bought a $100k GT-R. Go to a different dealership. The dealer I go to gave me a loaner car when I got a flat replaced under my road hazard warranty. They didn't have the tire in stock and had to overnight it.

Customer service is crap for anything these days...period!

With a gtr, at least they replace your steering lock.

good point, with all the gtr owners buying 370s now, I am curious to see how they are treated when they go in.

I know when I had my little c class, Mercedes treated me great. only thing I was pissed about was getting a Camry as a loaner.

It really is a dealer issue. My dealer has been great. Their policy, anything taking longer than an hour and you can have a loaner car.

Free inspections for life.

Went in to have new TPMS activated in new wheels and tires I purchased. They activated them at no charge.

my experience with a local subaru dealer was the worst. it's really how the service dept is managed and the staff they have.

my nissan dealer appears to be willing and nice. hope i dont need to find out though...

Is really a dealer issue, when I had a BMW they treated me like a King down in Pensacola, FL dealer in Newport News, VA it was like I was driving a Geo Metro and the dealer was more ghetto than an used car one.

This thread has no validity. My nissan dealer kicks ***. It's the same as any other franchise, some operations are well run and have good customer service (these are generally the successful ones) and others less so.

Looks like your dealer is the latter. Oh well.

i like my inifiniti dealer. lots of pretty people working there. :tup:

then i go over to mazda in the same town and it's like walmart city... :wtf:

Walmart city, lol.....I can see it now....so many goats, back-fat and beer guts.


.....so true though.

i have to say general public is stupid and mean.

chances are the dealer staff started out as outgoing, eager, happy crew.

the public killed that for them. ive done retail while young and folks are brutal especially when they think they can get away with anything. only their management and its policies can keep their staff sane.

last week i went to acehardware. everyone was nice. the aresehole was a middle-aged fat woman customer who was rude.

They did him a favor, they would have just swirled the paint anyway.:driving:

Koppel Nissan was great to me when I came in the get a set of keys programmed its kind of a drive to get there and tolls but the nearby dealer ship is terrible, its always your fault and doing anything is made to seem like major issue.

:iagree:

I have had very few a problem with my dealer and they have compensated for any BS I ever had to go through... I've heard of guys in new Z06's getting shytty service on a $80k car... Sooo... this is overgeneralization due to your own personal stress.

The two Nissan dealerships closest to me have both gone above and beyond for me. You can't assume the views of any one dealership are the views of Nissan as a company.

Sent from my Galaxy Nexus using Tapatalk 2

I know they are a sponsor and everything, but I was treated like crap at Koppel. Over the phone, they promised the world. When I got there (2 hours drive and 120 miles later), they pretty much ignored me and wouldn't even let me drive the car. I was ready to buy at the time (2009), but I ended up with a Prius that year and ended up with my 370 in 2010.

Back to the original topic. I got my car back after finding my wife to drive me to the dealership. I took it for four problems, they didn't fix any of them. If anything, they told me I have new problems.

I took it in for the following
#1 Inaccurate fuel gauge = They claimed the fuel sender is within spec even though I lost only 3 dots after running through 7 to 8 gallons of gas.
#2 TPMS light flashed last week = They claimed my TPMS light came on because I had a wiring harness for my rear foglight/trailer, so nothing can be done.
#3/#4 Transmission whine that goes away when you push the pedal in, 2nd gear clunks = They claimed it was all due to the trailer hitch even though I have had the problem since it was new

Here are the new problems they told me I have

#1 My transmission fluid was dirty (I put it in myself a month ago)
#2 They claim there was a rattle from the trunk area due to the hitch hitting the muffler even though it is physically impossible for them to touch (there isn't enough slack). Funny thing I have never heard a noise from the trunk, rattle was never an issue with this car.
#3 I had over 1000 codes in my ECU stored.

If you have a good dealer, I suggest you keep up with them. This is the 8th Nissan dealership I have visited, they all suck more than Sasha Grey. I am still on the same Mercedes/Toyota dealership.