05-18-2009, 10:54 AM
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#1 (permalink)
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Enthusiast Member
Join Date: May 2009
Location: Orlando, FL
Posts: 354
Drives: a car
Rep Power: 281
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Well I deal with a lot of BS from diff companies, Dell, Dealers, Banks, Customers, etc and I kinda know my way of talking. The reason I mentioned the case, is because I know when I call, the first thing they r gona tell me is, take it to the dealer and when I request to take it to the big guys, they r gona say, "we never heard of such a problem and we dont have record of anyone else complaining, if not Nissan would done something already"
Thats when I need the case #, so I can tell them "really, well check all these cases and you tell me if this hasnt been reported"
I need 2 b prepare for all the round around they are gona give me for sure.
Quote:
Originally Posted by ricer333
Manny,
I remember reading that people using the same case # will be UNDER-reported as far as problems/concerns. There is a reason why there are case numbers. As long as you refer to it and DON'T use the same case # as someone else, then the data at Nissan Corporate will accurately reflect the number of problems/cases that currently exist.
Just trying to prevent a thousand different people with problems looking like a few hundred in the computer data system.
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