I am so Fn done with dealer service Dept.

Hambone1 · 04-20-2011, 09:19 PM

Its weird, my one experience with the service department of the dealership I bought mine from was totally cool. My air dam had come loose (wife nudged a curb) and the guys popped it up on a lift, reattached it, no charge. Took all of 5 mins. I'm dreading having to go in for any kind of significant work though

zmyride · 04-20-2011, 10:01 PM

The lightbulb(taillight) on my previous DD(toyota) went out, so i went to the dealership and bought a new one from the Parts department for like $2.

Then I went outside and asked the service manager if he could help me replace the bulb. He said he could ask the service tech guy to help me but he would have to charge me $75.

F*ck that.

I think nowadays the profit margin for selling a new car is very minimal so dealership find more creative ways ripping you off by charging you more for service.

TreeSemdyZee · 04-20-2011, 10:15 PM

Quote:

Originally Posted by zmyride

The lightbulb(taillight) on my previous DD(toyota) went out, so i went to the dealership and bought a new one from the Parts department for like $2.

Then I went outside and asked the service manager if he could help me replace the bulb. He said he could ask the service tech guy to help me but he would have to charge me $75.

F*ck that.

I think nowadays the profit margin for selling a new car is very minimal so dealership find more creative ways ripping you off by charging you more for service.

Don't kid yourself, the margins are still pretty good.

I had a dealership quote me $90 to reset the TPMS and the service tech did it for free without telling anyone. He was a car guy too (even though he drove an S2000

).

Cell · 04-20-2011, 10:35 PM

Something very similar happened with me at Toyota. I took my highlander in to see if they can fix the hood from not open and they told me it will take 250 dollars + 2 hours and the removal of body panels to fix it. I got so piss that I told them that I did not want them to service me anymore.

Once I took the car back home I went ahead and examined the situation. I find that the wire came loose from the lever which was the cause for the hood not opening. I ended up fixing it within 5 minutes...

When I bought my 370z the salesmen gave me 5 free oil changes which I will never use because I know how bad the service/techs are with dealerships.

2ndZ · 04-20-2011, 11:47 PM

In this economy some dealers aren't making a lot of money so they stoop to this.

04-20-2011, 10:35 PM	#4 (permalink)
Cell A True Z Fanatic Join Date: Jan 2010 Location: Chicago Posts: 1,449 Drives: A Garbage Truck Rep Power: 23	Something very similar happened with me at Toyota. I took my highlander in to see if they can fix the hood from not open and they told me it will take 250 dollars + 2 hours and the removal of body panels to fix it. I got so piss that I told them that I did not want them to service me anymore. Once I took the car back home I went ahead and examined the situation. I find that the wire came loose from the lever which was the cause for the hood not opening. I ended up fixing it within 5 minutes... When I bought my 370z the salesmen gave me 5 free oil changes which I will never use because I know how bad the service/techs are with dealerships. Last edited by Cell; 04-20-2011 at 10:39 PM.

04-20-2011, 11:47 PM	#5 (permalink)
2ndZ Base Member Join Date: Jun 2010 Location: Seattle, WA Posts: 7 Drives: 2010 370Z Red 7AT Rep Power: 17	Tough times In this economy some dealers aren't making a lot of money so they stoop to this.

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04-20-2011, 09:19 PM	#1 (permalink)
Hambone1 Enthusiast Member Join Date: Mar 2011 Location: Bellevue, WA Posts: 438 Drives: 370Z MB 7AT Sport Rep Power: 16	Its weird, my one experience with the service department of the dealership I bought mine from was totally cool. My air dam had come loose (wife nudged a curb) and the guys popped it up on a lift, reattached it, no charge. Took all of 5 mins. I'm dreading having to go in for any kind of significant work though

04-20-2011, 10:01 PM	#2 (permalink)
zmyride Track Member Join Date: Nov 2009 Location: SF Bay Area Posts: 631 Drives: 10 Black Sports 7AT Rep Power: 18	The lightbulb(taillight) on my previous DD(toyota) went out, so i went to the dealership and bought a new one from the Parts department for like $2. Then I went outside and asked the service manager if he could help me replace the bulb. He said he could ask the service tech guy to help me but he would have to charge me $75. F*ck that. I think nowadays the profit margin for selling a new car is very minimal so dealership find more creative ways ripping you off by charging you more for service.