Vendor "Experience"

tommyguns

I know a few of you might have read this already in the tune section. I just feel that this should get it's own topic page, enjoy the read.

I had the pleasure of meeting all the GREAT guy's at Performance MotorSport and definitely got "THE EXPERIENCE" that they are happy to provide. They are a family owned business for three generations and when the little one grows up you can be sure there will be a 4th and more. With the service they provided, the extra time they took to educate me plus add when you read the rest of my story well you'll know why I'm so excited to have been one of their customers. Got there around 10am and was lead around the shop to be given the tour and to be introduced to everyone that worked there (real class I will add). Everyone was happy to stop what they were doing and come over to meet me. Now on to the good stuff, after about 3 hours of pulls on the dyno I was happy to know that they were able to achieve 320 rwhp and I can't remember the torque. Now I know, where’s the graph. Well that’s were these guys really came through. The graph is in the car, now you say well where’s the car. It's across the street at the Nissan dealership that there family owns. Now you say well why is it there, Ok I will stop F'n around. After the dyno was done when they pulled the car out of the bay only to notice that there was a puddle of anti-freeze on the floor. As my luck would have it, only after very close inspection and the removing of a few parts that the guy's at Performance determined that it was a seal on my "New Short Block", it couldn't just be a simple hose or loose block plug. So Andrew (i hope I have his name right) 3rd generation son jumped into action, got right on the phone, called across the street. He explained to the service manager the situation and proceeded to have my car brought over for the repair, he also arranged for the loaner and then personally brought my there. Here is the topper, just before I was ready to sit down and type this I get a call from Performance giving me an update as to what is going on with my car at Nissan. I'm still speechless, they couldn't have done anything more for me and then they go and do that. I’m a business owner myself so I know how important customer relations is, they have it down pat! All I can say is I have been treated better one time in my life and that was on the Disney cruise with my family, they do a hell of a job. But back on topic "THANK YOU TO EVERYONE AT PERFORMANCE MOTORSPORT" what an "EXPERIENCE"
Kindest regards,
Thomas Pomatico
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09 Sport / MB / 6sd / Nismo"R" Intake / Eibach Pro Kit / Z1 25 row cooler / JWT LW FW / New Short Block 3/11/11 /H&R 15fr 20rr/DBA 4000/FI CB with 12"res./Morel/JL/"Division"mod/SPC/EcuTek/M370/ZEX C SHOT/ART's/NRG

gr8-wrx

Thanks for sharing your experience. Too often folks only speak up to complain. This is great.

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Me: 2022 Toyota Tacoma SR5 Double-Cab SB, 2023 Toyota Corolla
Wifey: 2013 Toyota Highlander Limited AWD
Weekends: 2010 Nissan 370z Roadster