Just came back from the Nissan dealer alignment issue / car pulling to one side
 

I went there because i needed an alignment done to the car. When i drive i have to hold the steering wheel almost one inch to the right for the car to go straight. So i went there and scheduled an appointment at 2pm. I get there at 2pm and the guy that set up my appointment wasnt there. So i wait about 20-30 minutes for his co worker to take care of me and when one of the mechanics comes he asks him if he could do the alignment and the mechanic replies saying that the 370z is new and they dont have the specs for it. I was like wtf to myself and his like try a different dealer. Has anything like this happen to anyone else? What can i do about this? :shakes head:

It's pretty simple, the front suspension can not be aligned. If it is not driving straight then something is bent. Actually toe-in/out can be adjusted but if everything was good and suddenly changed then something got bent. They should be able to correct your current situation by adjusting and centering the toe but it would be good to find the cause.

I can't understand how they wouldn't have a copy of the service manual yet (they get them on CD), you could always print out the relevant pages and hand them to him.

Pretty sh**y service.

Call Nissan corporate to report your issue and that you cannot get an alignment from your Nissan dealership this; Nissan should give you a case number.

ok ill try that tomorrow

what dealership is this because before they made an appointment with you they should hve know and not wasted your time. this dealership seems a piece of $%#. bad customer service plus the guy that you made the appointment was not there!! that made it worst dude..

i know man it was miller nissan on van nuys. i asked them if they could do my first oil change for free and their like who ever you bought your car from take it to them

they have very bad customer service so i wouldnt recommend anyone to go there. There was a black 350z there "stick" and the guy that drives it to the garage and back to you made the clutch grind so bad i didnt want to leave my car in their hands. :mad:

Miller Nissan is a bad dealership i heard. We should start posting Bad Dealers to make them aware that customers will be watching. You shoudl call Nissan Headquarters and report them.

yeah have you been there? im going to try the one on glendale next and see what happens. but im not gonna let them drive my car. wtf is up with that? what if i dont want my car to be driven by someone else why do they have to do it?

A little advice to everyone dont let anyone at the dealer ship drive you car because they grind you clutch pretty bad.

by the way which one would you recommend?

You know I think the service people at Valencia nissan are pretty descent. That was before when i used to have a small 200sx for my son. I think they still are nice because when i went to the dealership i kinda feel it although i didn't buy my car from them because the sales are ***%$^&$. You should try them. If I am off i will meet you there. It's not far from the valley. I don't think i like glendale nissan either man

ok ill call nissan tomorrow and then try to call valencia nissan and see what they say

I think that's a good decision. Let me know when your coming. email me at joeyzarraga@gmail.com

ok ill email you and let you know what happen.

i just took it to universal city nissan and they had pretty good service. They didnt give me a loaner car by they did drop me off home. I just hope that they take care of the problem.

Armensti, in case you don't already have this:

http://www.the370z.com/attachment.ph...1&d=1239391614

Bad dealerships in Charlotte: All of them.

South Charlotte Nissan: FAIL
Superior Nissan (formerly) - Auto Dealers-New Cars - Better Business Bureau

East Charlotte Nissan: FAIL
East Charlotte Nissan - Auto Dealers-New Cars - Better Business Bureau

Harrelson Nissan: FAIL
Harrelson Nissan - Auto Dealers-New Cars - Better Business Bureau

Unfortunately if I ever need service I'm apparently screwed.

just complain as much as you can and give them attitude and they should do what their supposed to. i was nice to the first dealer so they fked me and i was a dic to the second one and they werent that bad :tup:

dude, i just went to the dealer at 7:00am in the f-ing morning because i wanted to get my steering wheel problem (like yours) fixed. i don't know what is up but i just wanted them to check out the problem. my mechanic that i went to said that it was because of the tread of the tires and that it is because of the uneven treads that the steering wheel is not centered.

i drove it for 1 1/2 week and i said enough is enough. went to the dealer and basically got the same results you did. i'm waiting for their hunter system to be updated.

Hmm....if I were you guys, I'd make sure the techs are aware of this little warning in the service manual:

http://www.the370z.com/attachment.ph...1&d=1239396551

That's the biggest bunch of crap I've ever heard. The treads are uneven because the steering wheel is not centered! It doesn't matter if you have snow tires or racing slicks, the wheel should always be centered! If it is not then the toe is out of alignment.

i thought so too. but after doing some research on the problem online, some do say that because of the uneven roads, tires can have a different level of tread wear.

but i wanted to be safe. i went to the dealer.

and +rep for semtex for showing me that part in the manual. i'll make sure to bring that up the next time i go to the dealer.

The roads would have to be seriously cambered, i.e. you're driving the car slightly tilted all the time. I doubt that is the case, I haven't seen many roads like that in CA.

Guys, I have a sneaking suspicion that when the tech referred to uneven tire tread, he was actually referring to the asymmetrical tread pattern on the RE050A's. (You have the 19" wheels, right Arcticreaver?) It's BS either way, mind you. But for some reason, I just have this gut suspicion that the tech was trying to say 'oh, this is a natural thing when you have tires that have asymmetrical tread patterns'. Because think about it -- if he says it's due to uneven tire wear, that opens up a whole new can of worms for him that he probably wants to avoid.

no, i do not have sport package on my ride. regular 18" tires.

Do the tires have an asymmetrical tread pattern? (Quick way to tell is if they have the word "Outside" printed on the sidewall, because that means only one side can face outside, which means the tread on the outside is not the same on the inside, which is a longer way of saying asymmetrical.)

I just looked up the specs. You have Yokohama Advan Sports, right? Those have an asymmetrical tread pattern as well.

Click on this link for a picture:
http://www.tirerack.com/tires/BigPic...el=ADVAN+Sport

yes those are the tires that i have.

but here is the thing, which is why i don't really trust my mechanic, nissian dealer told me yesterday that my tires have an even tread wear. sorry, i forgot to mention this.

but here is also another thing. the mechanic that i took my car to said that since my tire pressure was like 40psi at the time of check it, it MAY have affect the tread wear. he brought it back down to 35psi on all 4 tires and told me that the steering wheel will be straight after 1 or 2 months of driving. which i do not understand. but since he didn't really see a problem, he told me not to worry and that HIS OWN car had the same problem. i don't know if that was pure BS or not but who knows.

my steering wheel is, say if it was centered, it would be at 12:00 but it's like 12:03. minor but it's annoying as hell.

That would be funny if it weren't so dumb. What is he talking about - "It will get better"? I'd write Nissan just to tell them he told you that. It sure as hell wouldn't have anything to do with tire pressure, and it definitely won't magically get better. That whole thing about "yeah, my own car is like that" is probably something he says any time someone has a problem he doesn't feel like fixing.

it's just going to have to be a long wait for the nissan dealers to update their system. i didn't even get a call today. this better not be some f-ed up lemon since i didn't do crap to the car.

ok so i just came back from universal city nissan and after 5 hours of waiting they call me and tell me that they dont have the specs for my car and i need to wait two weeks for them to receive it. They did drive my car for 2 miles tho. wtf is that are they allowed to do that? Why is it taking them so long to update their system? when the car is already out and its been out.

My steering wheel is centered, but I have noticed that if, for example, I am going into a curve with a stop at the end of the curve, while slowing down the wheel will sometimes turn much further than needed. I have driven a FWD all of my life though, so I dont know if this is normal since its RWD or if there is a different issue.

yeah i have noticed that too if the road is a little bumpy the steering wheel would just move in one direction without you moving it yourself.

Exactly! Anyone else care to chime in and let us know if this is normal or something that I should have checked out?

i know there is defenetly something wrong because on my first car (2001 bmw 530i) it had the same problem and i think it was the control arms or the bushings. im not sure im not much of a tech guy here.

Hope its nothing major. Ill try to take it by tomorrow if I get the chance to see what the issue is.

I also have the same problem. I was going to make a thread but wasn't sure how to explain it. On uneven roads, car has a tendency to pull one side. It gets very annoying. I never had this problem in my base 350z. I simply thought 370Z suspension is just too sensitive to road irregularity.... Interesting ....

so, here's a question for all owners, does your car pulls to one side on uneven roads at city speed? (25-55 MPH)

make sure they can actually do something about it before leaving the car there so that after few hours they dont call you and tell you that they dont have the specs for it :mad:

I wonder if its the norm for the car then? I have been chalking it up to the suspension all along and maybe that's what it really is and I'm just being paranoid, heh.

yeahhhhhhhh mine pulls to the left and i have NOOO idea why. i hope the 370z dont have a defect to them.

I shouldve bought an sti, 2nd year production less problems :shakes head:

Haha, yeah, Ill make sure of that. I would probably stay while it was serviced though. I saw some of the service guys taking a joyride in a customers blue 370 just a few days ago, but that's a different story entirely.

thats what im afraid of. they did take mine for a joy ride. they put two miles on it. next time im not gonna leave my car there im just gonna go stand right next to the mechanic