Dealership horror stories???

FuszNissan · 08-23-2010, 06:27 PM

Okay.....

We had a lady come Into the dealership with a 2000 altima. She said her shifter broke. We open the door and what did we find.

Every freak'n possible spot filled with old news papers and trash. You could only sit in the driverseat. You couldn't see out the side and rear windows. I dot know how she drove. She could only use the driver side mirror. (I know I have pics somewhere). So we look into the issue. We can't get the center console and shift panel off due to the tight working quarters and all the trash. So we make the lady come back and clean the passenger seat out. It takes her 2 hours.

So we determine it's just soda and juke that made the shifter stick and finally break , so she wants it fixed under warranty for being a defect. We tell her no.

So Nissan consumer affairs calls me and ask what the problem is; I send them the photo. I never hear back from Nissan...lol Now 4 weeks go by and we can't get a hold of this lady.

Finally, we get her on the phone and tell her she needs to a. Pay to fix it or b. Pay and we will put it back together and get it off my lot. So she writes this letter to Nissan and myself, about how this should be a covered part and we won't work with her. So she sends a tow truck and picks the car up and tows it to my competition....lol. And stiffs me on the bill. That was a great day!

SoCal 370Z · 08-23-2010, 06:59 PM

Quote:

Originally Posted by FuszNissan

(I know I have pics somewhere).

Hell Lou, those pics are worth some serious rep points here when posted!

sig11 · 08-24-2010, 10:02 AM

Quote:

Originally Posted by FuszNissan

So we determine it's just soda and juke that made the shifter stick and finally break , so she wants it fixed under warranty for being a defect. We tell her no.

haha Holy crap. That is worse than the stories my detailer tells me.

08-23-2010, 06:27 PM	#1 (permalink)
FuszNissan A True Z Fanatic Join Date: May 2009 Location: St. Louis Posts: 14,275 Drives: Pure Sex Rep Power: 544	Okay..... We had a lady come Into the dealership with a 2000 altima. She said her shifter broke. We open the door and what did we find. Every freak'n possible spot filled with old news papers and trash. You could only sit in the driverseat. You couldn't see out the side and rear windows. I dot know how she drove. She could only use the driver side mirror. (I know I have pics somewhere). So we look into the issue. We can't get the center console and shift panel off due to the tight working quarters and all the trash. So we make the lady come back and clean the passenger seat out. It takes her 2 hours. So we determine it's just soda and juke that made the shifter stick and finally break , so she wants it fixed under warranty for being a defect. We tell her no. So Nissan consumer affairs calls me and ask what the problem is; I send them the photo. I never hear back from Nissan...lol Now 4 weeks go by and we can't get a hold of this lady. Finally, we get her on the phone and tell her she needs to a. Pay to fix it or b. Pay and we will put it back together and get it off my lot. So she writes this letter to Nissan and myself, about how this should be a covered part and we won't work with her. So she sends a tow truck and picks the car up and tows it to my competition....lol. And stiffs me on the bill. That was a great day! __________________ Mods: Too Many to list! LouFuszNissan ZDAYZ 2012

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