Newbie 2019 S-Mode not working, tried everything

photoguy007 · 08-13-2022, 07:42 PM

Quote:

Originally Posted by ZoomZ

Dude, that's awful. Idiots. Keep at er.

The customer service in service was actually excellent, the issue was with the tech. Reassembly was so sloppy. He scratched up the top of steering wheel, damaged the leather on my shift knob from use of pliers (was like new), hvac sensor left unplugged, removed my CD from head unit and was never returned.

They stepped up to the plate, and had the scratches fixed, ordered me a new factory shift knob, a free loaner for the day, and didn’t charge me for the unsure diagnosis. I didn’t want to return for the hvac, I pulled the panel and reconnected myself, thanks to forum for that info. I’ll take the CD as a loss.

The tech is now saying the S-Mode switch is faulty, it’s brand new though, what are the chances? Not even sure he believes this.

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