Pepboys Car Battery Core Dispute

Tractionless · 10-10-2017, 12:27 PM

We're taxed out the ying-yang, glad you got it back. My pet peeve is cars are taxed when sold new and each time it changes hands on the used market as well. BS that tax can be collected multiple times on the same object.

FWIW, I've never had good customer service at Pep Boys, never once greeted nor asked if I need help. Always had to tell the person behind the counter to assist me. Simple fix, I take my money to retailers that deserve it.

nis350 · 10-10-2017, 07:09 PM

You're correct.. The 'know it all' attitude and talking down to customers is the norm among the auto part industry.

Quote:

Originally Posted by Tractionless

FWIW, I've never had good customer service at Pep Boys, never once greeted nor asked if I need help. Always had to tell the person behind the counter to assist me. Simple fix, I take my money to retailers that deserve it.

gomer_110 · 10-10-2017, 08:49 PM

Quote:

Originally Posted by nis350

You're correct.. The 'know it all' attitude and talking down to customers is the norm for some a$$holes working in among the auto part industry.

Fixed

As someone that worked behind the counter at multiple Autozones and Napas I can tell you the number of "know it all" customers far out numbers the few "know it all" employees.

DesertZ · 10-11-2017, 01:48 PM

I bought a battery from PepBoys 10 year warranty. After 2 years battery went bad. Took the battery back to PepBoys. They told me come back in an hour while we charge the battery. WTF. Went back and of course of the batter did charge. Your battery is OK. (BS). Had to put the battery back in the car. (this was my VW) took car to dealer and of course the batter was bad. Never buy a battery from PepBoys.

nis350 · 10-12-2017, 12:06 AM

well, the main difference is that the people behind the counter get paid because of the customers.... If they can't provide the proper customer service, perhaps they should seek other job opportunities.

BTW: I wouldn't call them a-hole, but I suppose you'd know better with your experience.

Quote:

Originally Posted by gomer_110

Fixed

As someone that worked behind the counter at multiple Autozones and Napas I can tell you the number of "know it all" customers far out numbers the few "know it all" employees.

10-10-2017, 12:27 PM	#1 (permalink)
Tractionless A True Z Fanatic Join Date: Jan 2016 Location: Atlantic SE Posts: 1,364 Drives: '10 K23 ST 7AT Rep Power: 30527	We're taxed out the ying-yang, glad you got it back. My pet peeve is cars are taxed when sold new and each time it changes hands on the used market as well. BS that tax can be collected multiple times on the same object. FWIW, I've never had good customer service at Pep Boys, never once greeted nor asked if I need help. Always had to tell the person behind the counter to assist me. Simple fix, I take my money to retailers that deserve it. __________________ Toys Not Tots

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10-11-2017, 01:48 PM	#4 (permalink)
DesertZ Base Member Join Date: Aug 2012 Location: Coachella Valley Ca Posts: 18 Drives: 12 370Z Blackcherry Rep Power: 15	I bought a battery from PepBoys 10 year warranty. After 2 years battery went bad. Took the battery back to PepBoys. They told me come back in an hour while we charge the battery. WTF. Went back and of course of the batter did charge. Your battery is OK. (BS). Had to put the battery back in the car. (this was my VW) took car to dealer and of course the batter was bad. Never buy a battery from PepBoys.