Nissan 370Z Forum - Letter to Nissan for bad dealer experience...

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Nissan 370Z Forum (http://www.the370z.com/)

- Nissan 370Z General Discussions (http://www.the370z.com/nissan-370z-general-discussions/)

- - Letter to Nissan for bad dealer experience... (http://www.the370z.com/nissan-370z-general-discussions/12022-letter-nissan-bad-dealer-experience.html)

areyouin729

12-10-2009 07:35 AM

I did the Nissan survey online and ripped the dealer pretty bad, but everything is 100% true what I said

Modshack

12-10-2009 11:07 AM

Quote:

Originally Posted by speed_BMW330i (Post 315660)

Not really sure if this is true, as this has never happened to me personally, BUT....

over on the Bimmer board, some members have stated that because the bonus money that new car dealerships receive is based in part on the dealership's customer service ratings, car dealers are very sensitive to these customer service ratings.

Believable or BS?

Martin

That's very true. CSI (Customer Satisfaction Index) is important. A good one gets you cash, better product availability, and other tangible and intangible perks. "Most" dealers work hard to keep this score high. A bad customer review can undo a lot of hard work, or just dig the hole deeper..

areyouin729

12-15-2009 10:26 AM

UPDATE:

So I got a call from the VP of Regional Affairs or something to that effect

I have to call back, we shall see what they do but I plan to fully rip into Classic Nissan even more

j.arnaldo

12-15-2009 01:05 PM

Warning, areyouin729: dealerships have their advocates in this forum!

dudafunk

12-15-2009 01:10 PM

^^^^ I hope Smithtown Nissan NY sees posts about them on this forum.

areyouin729

12-15-2009 01:20 PM

Quote:

Originally Posted by j.arnaldo (Post 324881)

Warning, areyouin729: dealerships have their advocates in this forum!

They probably already know this was going to happen and I hope they do see this, I already told their GM what I think of them and told them Nissan was getting a letter from me.

Hey but on the bright side it only took them one month to get me my owners manual case!

j.arnaldo

12-15-2009 01:37 PM

Alright! Good luck on this issue! Oh, and, BTW, thanks for being one of the easy-going guys here. I seem to elicit weird responses from sensitive dudes here! Cheers!

Modshack

12-15-2009 01:40 PM

Quote:

Originally Posted by j.arnaldo (Post 324881)

Warning, areyouin729: dealerships have their advocates in this forum!

Only the good ones..

370Zsteve

12-15-2009 01:43 PM

Quote:

Originally Posted by j.arnaldo (Post 324929)

Alright! Good luck on this issue! Oh, and, BTW, thanks for being one of the easy-going guys here. I seem to elicit weird responses from sensitive dudes here! Cheers!

You don't elicit them, JA...you solicit them, if this post is any indication. Just my 2 cents.

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