Letter to Nissan for bad dealer experience...
 

Ok so here goes, the dealer I bought my 370Z from is absolutely the worst dealer I have ever stepped foot in. If the deal wasn't good I would have never even done business with them.

Classic Nissan in Mount Laurel, NJ and my salesman was Norman Harrison

Here is a rundown...
-I was told over the phone the car was $27,057, I arrive and the same salesman tells me that was an error and the best they can do is $30,000. I somewhat expected this even though we clearly discussed price before I made the hour plus trip.

-I had a loan already lined up with my credit union, my terrible salesmen pushed me past their closing time telling me they'd easily beat their rate, I go into the finance mananger after 2 hours of waiting and he tells me the rate is 8.7%, my credit union is 5.00%. Finance manager was totally unaware I was told about the rate being beat.

-There was a scratch on my front bumper which I noted, they were supposed to fix it before leaving and they also managed to get some kind of chemical on my rear fender while detailing causing two marks. This was never fixed and Norman stopped responding to me when my credit union got the check to them. I emailed the GM and she tells me she is 110% committed to fixing this and they will send a driver to pick up my car and drop off a loaner. I told her there is no way I'm driving four times to NJ and back and she agreed whole heartedly that this is their fault, come time for this to happen and she tells me it's better I drive the car to them. I said screw that, it isn't happening, with traffic I'm looking at 6 hours total driving, I don't have time for that with work and grad. school. I completely cut contact with them as of today. I should have noticed before I left but after 7 hours in the dealer, no food, and a massive migraine, I just needed to get home.

-I also never received the case for my owner's manual, Norman assured me it would be sent and of course it wasn't, this is little but it's a freaking new car so I have a right this as part of the buying process.

I'm very pissed, the Nissan dealer I bought my 350Z from the complete opposite, nothing but great things to say.

It was funny my brother in law runs an automotive business that deals with the place, he saw the dealer plates and said "you bought the car from that shithole"

Sorry for the rant, I plan to write a proper business letter to Nissan Consumer Affairs, my question is do you think it will even do anything? If I didn't love this car so much, I'd demand they take it back.

You'll get a copy/paste reply with an oil change voucher.

I sent a nasty letter to my Nissan dealership after the service department proved to be worse than a Bowling Alley in terms of customer service. I got no reply or acknowledgement.

I figure nothing will come of this but I'm still giving it a shot

Sorry to hear, but there's probably a lesson to be learned there....

Being a salesman is a down right dirty business and you have to dress up everyday.

-- Nerd programmer, put in my hours, take my pay, simple life, more money.

Write a letter to the BBB as well...

These letters can get a better response if:

It is very well written
You send a hard copy
It is addressed to the President of Nissan USA or a high-level VP (you'd be surprised that these guys will actually read their mail, and they will put pressure on crappy dealers).

Sending it to the dealership or consumer affairs is asking to get written off.

that will be my next action, the money isn't the issue, it is the principle

Thanks 1000x over for this post! I live near (and pass) this place every day and if it wasn't for this post I probably would have gone through the same things in a few months when I go to buy.

99.99% sure I won't be going there now. Thanks for the heads up! Hope the satisfaction of knowing they missed out on a customer helps a bit. Really sucks about your situation, though. Hope I can find another solid dealer around here.

Edit: Out of curiosity, did you pick up the black or white one? Pretty sure I saw both of them gone out front. :)

:iagree: 100%

whenever I send a letter to anyone (that I'm pissed at for whatever reason) I have my wife write it on her legal letterhead. That always gets someones attention.
:p

Understand your Problem
 

I Understand your Problem. But before you write and send the letter to Nissan or the Dealer sit down and cool off. Take your time writing it and then have your wife or girlfriend proof read it.

:twocents:

:iagree: Sound advice.























Shoot... can you imagine if we did that with foreign policy, etc.? HA! :rolleyes:

I'm pretty good at writing these letters, I was a business major and have many templates saved, don't let my message board style writing full you lol

I will make sure I address it to the President, VP or someone I hope will read it.

Most importantly, I hope NO ONE ever does business with Classic Nissan

another peeve is sleazy sales managers and their follow up calls...the phone call went like this...

"Hey Chris hope you love your new 370Z, I know it's your first Z and I know you will love it..." I was like oh yeah :rofl2:

I traded in a 300ZX and made it clear countless times I had a 350Z

Lesson to my fellow members in the Tri-State area....AVOID THIS TERRIBLE DEALERSHIP

The sad thing about these types of deals.. is that if somebody that is well prepared, knowledgable, intelligent, assertive, and capable can get treated like that, imagine what they're doing to ordinary folks that come in off the street.

The only recourse you have is writing a letter. That's sad.

Well aside from a letter you do have the power of the internet however you have to be careful of certain things like slander and defamation.

English defamation law - Wikipedia, the free encyclopedia
&
http://www.medialaw.org/Content/Navi...What is Libel?

you have to be REAL careful about that, I had a business law class which I did case studies on crap like this, you REALLY have to watch what say

My wife is a lawyer and she's always saying the same thing to me when it comes to typing sh!t online.... DON'T DO IT.

That's because the letter got intercepted by a lackey. I made it a point to chat up the owner of my dealership a few times before I bought the car. I have a direct line to his assistant. Turns out both he and I have a similar history at Lime Rock Park...

There was a 3-inch abrasion on the rim of one of my wheels that both the salesman and I missed upon delivery of the vehicle. A quick call to the proper person and my issue was taken care of in one visit.

That will do absolutely nothing.

If what you're saying is true, it's not slanderous. Pretty simple.

It may well be true but that isn't always easy to prove. And after all the laywer fees add up... it doesn't really matter anymore.

A headache is a headache no matter how you slice it and an ounce of prevention equals... well... you know.

Vent away just leave out certain specific details. We will still get the gist.

:iagree: I think the BBB is only handy as a tool when people actually research it PRIOR to doing business with such a company. Most people will never do it which renders it utterly useless.

Write the letter to Nissan, but call the GM of the dealer and read it to them before sending it. That'll be your quickest way to have the problem taken care of. The letter may sound great, but you want your car fixed more than to get someone in trouble, so try the dealer again first!

And to anyone else in the market- stick to Supporting Dealers whenever possible!:ughdance: Fusz will agree with that!

Support those who support you!

:worship:

I love cars, but the worst experiences ever has been with stealerships. I can count with the fingers of one hand the good experiences I had. I have bought over 20 cars over the years, used & new.

I consider them my enemy! :stirthepot:

I don't know man.... You kinda shot yourself in the foot. On one hand, you are saying they are the worst dealership in the world, in the other, they got your money.... Who wins? I don't know about you, but I wouldn't let some crappy dealership get my hard earned dollars for service like that. Kinda reminds me of what happened with the lady who tried to sell me the extended warantee with my Z. I clearly stated no, and she rolled her eyes, and said she was going to "mark my file". I stood up, was leaving, when the sales manager stopped me, and had to give me another 500 off the price for her stupidity...

Dealership Refuses to Service Vehicle if Bad Rating is Given
 

Not really sure if this is true, as this has never happened to me personally, BUT....

over on the Bimmer board, some members have stated that because the bonus money that new car dealerships receive is based in part on the dealership's customer service ratings, car dealers are very sensitive to these customer service ratings.

Specifically, some members have stated that when they have complained about their service on the response form, that some dealers have refused to service their car again, or at least made it very clear that there business is no longer welcome.

Supposedly, what they recommend is that before you return the customer service rating form, that you contact the dealership and discuss your grievances and try to reach an agreement. Supposedly this is more likely to result in a comprise of some sort, as opposed to just giving them a bad rating.

Like I said, not sure if its true, but that's what I've heard many a time.

Believable or BS?

Martin

Im all about good services..Nissan should be calling you anytime soon for a survey or email you the survey..when they called me i complaint about the dealership i dealt with cuz they didnt detail my car when it was ship to me and the gas tank was empty..the dealer call me back right away and see if they can offer anything to me..

I did the Nissan survey online and ripped the dealer pretty bad, but everything is 100% true what I said

That's very true. CSI (Customer Satisfaction Index) is important. A good one gets you cash, better product availability, and other tangible and intangible perks. "Most" dealers work hard to keep this score high. A bad customer review can undo a lot of hard work, or just dig the hole deeper..

UPDATE:

So I got a call from the VP of Regional Affairs or something to that effect

I have to call back, we shall see what they do but I plan to fully rip into Classic Nissan even more

Warning, areyouin729: dealerships have their advocates in this forum!

^^^^ I hope Smithtown Nissan NY sees posts about them on this forum.

They probably already know this was going to happen and I hope they do see this, I already told their GM what I think of them and told them Nissan was getting a letter from me.

Hey but on the bright side it only took them one month to get me my owners manual case!

Alright! Good luck on this issue! Oh, and, BTW, thanks for being one of the easy-going guys here. I seem to elicit weird responses from sensitive dudes here! Cheers!

Only the good ones..

You don't elicit them, JA...you solicit them, if this post is any indication. Just my 2 cents.