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The carmax and carfax fight (will update regularly)

They said I can certainly understand that frustration and your hesitation with that, Alan. That is precisely why we want to take the opportunity to address the repairs and complete

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Old 11-06-2015, 04:05 PM   #1 (permalink)
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They said
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I can certainly understand that frustration and your hesitation with that, Alan. That is precisely why we want to take the opportunity to address the repairs and complete the service so that we can prove that we stand by our vehicles. - Curt
I said
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That doesn't fix the Carfax and that your staff lied to me when I bought the car.
They said
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We take great pride in being completely transparent to our customers with all the information we possess on the vehicle. We did that with the AutoCheck report and guarantee the no frame or flood damage like I mentioned. I cannot speak to what may or may not have been present on the CarFax, but I feel great about the efforts our Modesto team made to address this situation properly in recognizing and trying to resolve your concerns. - Curt
I said
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I can tell we won't see eye to eye on this and I'm not giving up so easily. Have a good day.
they said
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Thanks, Alan, I hope you do the same. I'm disappointed that we weren't able to bring you the resolution you hoped for. Hope that you have a nice weekend. - Curt
I've reached out to Fox40 news and sent a transcript of events to a few attorneys that were referred to me...

One of which having a neat little video.

http://gwpconnectvideos.com/?rid=73&uid=664

I'll probably stop updating this with thorough details as to what goes on now as I'm sure the lawyer would tell me to stop...

And Davey, For that amount I was just going to keep the car... Until I found it had a screwed up carfax. I paid full price for a non wrecked car and got a wrecked car after all.
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Old 11-06-2015, 06:32 PM   #2 (permalink)
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Originally Posted by BamBamZ View Post

And Davey, For that amount I was just going to keep the car... Until I found it had a screwed up carfax. I paid full price for a non wrecked car and got a wrecked car after all.
OK but first of all, based on my quick check, $17K is what the car is worth, according to KBB and NADA, on average. I put in a 2009 Sport+touring with every option and 50K miles and even Excellent condition is only $900 more than they offered, and they NEVER will give you "Excellent." "Very good" is roughly $17,000. Is your car exceptionally low mileage or something? If so, it could be worth another $1000to $1500 more, roughly. So we're not talking about thousands and thousands of dollars you are out here, right?

Second, never have any faith in the dealer's inspection process. I learned that the hard way. I bought a "certified used" car and I had the same experience you did - it was wrecked, didn't show up on the Carfax, but once I thoroughly looked the car over, I could see it. I returned the car and was offered every dime I paid for it in trade on a different car, taxes included. I was happy with that, because I was not out any money.

They do not invest any time, effort, or money into the "inspection" beyond if it has some life left in the brake pads and the tires are not bald/no holes in the block. It's a joke. And the guys who do them do 10+ a day and they're not any kind of experts in anything.

So, next time, have a mechanic look at the car.

I wish you the best of luck in getting whatever diminished value you are out, but given the age of the car, I don't think you'll get a whole lot.
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