11-06-2015, 02:26 PM
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#1 (permalink)
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Base Member
Join Date: Feb 2015
Location: Mountain House, CA
Posts: 95
Drives: Touring/Sport/6spd
Rep Power: 12
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I asked for an update this morning and got
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Hey Alan, thanks for reaching back today on your concerns. I was in touch with the team in Modesto on this morning. I know Francis worked with you as well on this, but upon inspection we found a cracked impact bar, which is actually not an indicator of frame damage. While we never want any customer to receive negative information on a vehicle at any time, we cannot guarantee that a vehicle has not been in an accident. It does appear that an accident was listed on the CarFax report in October of 2015, however we stand by our guarantee of no frame or flood damage. With that said, we still want to ensure your satisfaction and will gladly cover any cost associated with the parts of the impact bar in question. We would also be happy to connect with a body shop of your choice to look into those repairs if you wish. Regarding your appraisal offer you mentioned, the accident listed on the CarFax did not influence the amount we delivered on your offer, but rather there were several other factors which contributed to the amount we presented. If I can assist with any other questions or concerns, please feel free to let me know. – Curt, Your Customer Care Team
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I responded with
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So its okay I was told specifically at time of buying a car for $28k that it had never been in an accident, and it later having been in one. That I have to take the depreciated value now because your 125+ point inspection failed to see all the signs?. That makes the inspection pointless and a bold face lie and buying from you guys a gamble like any private party... If the inspection was done correctly it would of been caught. It took a body shop and your techs no more than 10 minutes to see it was wrecked, but your sales staff told me it wasn't when I bought the car.
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I sent links to here and yelp and
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i was hoping I could end the ongoing story with "a mistake was made, but they owned up to it and made it right"
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And just got
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Alan, upon completing my research on the vehicle, we completed a certified quality inspection prior to the sale, which guarantees that there was no frame or flood damage. We stand by that guarantee and want to ensure that your concerns here are addressed. That is why we offered to cover the parts associated with the repair. Additionally, we feel the offer made is the most competitive available on the vehicle, and none of the CarFax information you mention was factored into that offer. We appreciate you giving us the chance to look into it and if either myself or our Modesto team can serve any further assistance, please feel free to let us know. - Curt
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I'll update with my response.
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