The carmax and carfax fight (will update regularly)

BamBamZ · 11-05-2015, 04:51 PM

They do their "125+ point inspection" on every car sold on the lot, if performed as they described they would of saw the repair work and cracked bumper support...

It will be a hard win but its not impossible... If they stop helping (so far the people who manage their facebook have been great). I'll have to get local media involved, write yelp reviews, get the DMV involved, BBB and whoever can do something... Then get the attorney(s) referred to me.

I owe $16k on it, after taxes, APR etc... Is factored in it was $28k. I like honesty...

37zeroZ · 11-07-2015, 08:04 PM

Wow, sorry for all the trouble you gone through. That's a high premium you paid for a 2009 Z. Wish you luck, but I don't foresee the end in your favor.

Inspector71 · 11-13-2015, 08:49 AM

In 2014, angry at a constant csc problem, I rashly and foolishly sold my red 2009 base Z for a 2010 Dodge Challenger RT. After a short time, I realized i was really a sports car guy and not interested in being the captain of a 4100 pound boat (I called her the "Minnow"). I should have known. I have had 6 Rx7s and still have my 84 GSL-SE. This week, Wednesday, I go to trade my clean as a whistle black pearl RT with 32K babied miles on a 2015 "used" Z. That's when I was told my Challenger had been in a front end wreck. But, I told them, the Lee's Summit Chrysler Dodge dealership showed me a carfax and told me the car had not had any problems, recalls or accidents. They LIED through their teeth and sold me a repaired car. I wondered why the hood did not align perfectly and why, after a while, the right headlight began to wander like the light on a train locomotive. Electrical problems? Oh yeah. Now I am going to follow your footsteps. I am sure Lee's Summit Missouri Chrysler will tell me tough luck. I will ask them if the bad press they are going to receive from me is worth it? I wish you luck. I think the folks you bought the car from are a bunch of crooks.

BamBamZ · 11-13-2015, 02:01 PM

Quote:

Originally Posted by SouthArk370Z

But you did put the miles on the car. I hope you are made whole but you may have to pay something for use of the vehicle.

I looked up price difference the 14k makes in retail, just a grand. I'd have no issues deducting $1k from the $32k I'm probably going to sue for.

Quote:

Originally Posted by UNKNOWN_370

What is Cali's lemon law policy? You may want to file a claim in the lemon law act?

Lemon law only covers new cars, this falls under illegal dealership practices and fraud

Quote:

Originally Posted by Inspector71

In 2014, angry at a constant csc problem, I rashly and foolishly sold my red 2009 base Z for a 2010 Dodge Challenger RT. After a short time, I realized i was really a sports car guy and not interested in being the captain of a 4100 pound boat (I called her the "Minnow"). I should have known. I have had 6 Rx7s and still have my 84 GSL-SE. This week, Wednesday, I go to trade my clean as a whistle black pearl RT with 32K babied miles on a 2015 "used" Z. That's when I was told my Challenger had been in a front end wreck. But, I told them, the Lee's Summit Chrysler Dodge dealership showed me a carfax and told me the car had not had any problems, recalls or accidents. They LIED through their teeth and sold me a repaired car. I wondered why the hood did not align perfectly and why, after a while, the right headlight began to wander like the light on a train locomotive. Electrical problems? Oh yeah. Now I am going to follow your footsteps. I am sure Lee's Summit Missouri Chrysler will tell me tough luck. I will ask them if the bad press they are going to receive from me is worth it? I wish you luck. I think the folks you bought the car from are a bunch of crooks.

Damn sorry to hear, good luck. Never hurts to try

kenchan · 11-13-2015, 02:09 PM

Quote:

Originally Posted by Inspector71

In 2014, angry at a constant csc problem, I rashly and foolishly sold my red 2009 base Z for a 2010 Dodge Challenger RT. After a short time, I realized i was really a sports car guy and not interested in being the captain of a 4100 pound boat (I called her the "Minnow"). I should have known. I have had 6 Rx7s and still have my 84 GSL-SE. This week, Wednesday, I go to trade my clean as a whistle black pearl RT with 32K babied miles on a 2015 "used" Z. That's when I was told my Challenger had been in a front end wreck. But, I told them, the Lee's Summit Chrysler Dodge dealership showed me a carfax and told me the car had not had any problems, recalls or accidents. They LIED through their teeth and sold me a repaired car. I wondered why the hood did not align perfectly and why, after a while, the right headlight began to wander like the light on a train locomotive. Electrical problems? Oh yeah. Now I am going to follow your footsteps. I am sure Lee's Summit Missouri Chrysler will tell me tough luck. I will ask them if the bad press they are going to receive from me is worth it? I wish you luck. I think the folks you bought the car from are a bunch of crooks.

reported accidents can take time to show up on carfax, so it may not be that your dealer lied to you.. they may just not have had the info when you bought it or when they accepted the trade.

dat's wat i meant about selling a repaired car before it shows up on carfax. the next buyer is the one that takes on the responsibilities to know wat they are buying. carfax is only a documented way to check history, but you really need to look over the car REAL well before thinking there is no problem(s) with the car. like one can fix a car by himself after hitting a tree and it would not show up on carfax if unreported.

GraphiteZ · 11-13-2015, 02:32 PM

Quote:

Originally Posted by kenchan

reported accidents can take time to show up on carfax, so it may not be that your dealer lied to you..

I highly doubt that the dealer couldn't tell a car was in an accident after all the prepping before putting it on the used car lot. The outdated clean carfax report at that time just helped them to complete the lie.

DavidZ370 · 11-05-2015, 05:28 PM

Quote:

Originally Posted by kenchan

at this point i would just hang low and sell the car at $17K unless u want to keep the Z.

why bother announcing u have a problem car? the whole purpose of selling a damaged car is to fix it and sell it BEFORE it shows up on carfax.

scumbag kenchan

BamBamZ · 11-05-2015, 08:12 PM

Didn't get much today... The Facebook people tried to reach out to "senior" management for modesto and didn't get anything back, or at least what they said to me...

Edit: forgot to add this
I said first

Quote:

They looked at it, admitting they could tell it was in a right front impact and that it was obvious I didn't cause the cracks in the bumper reinforcement beam as the front end was still intact except for the missing parts I know about now. The mechanic started off by saying they look for cracks or dents in the bumper reinforcement bar as soon as he got the car on the lift and was showing me what to check for, to where I pointed out the cracks in the front... The guy "Francis" told us about a Porsche Boxster they just sold that had a major front end hit but they couldn't tell because how well the impact was repaired, but that a service tech recognized the car from his previous job, so they had to buy it back although they couldn't tell everything firewall forward was replaced... Since my cars accident took place 6 years ago with less than 8k miles I wouldn't be surprised if the right front suspension was all replaced but we wouldn't be able to tell because at 8k miles the undercarriage is still clean... He also said its common to sell previously wrecked cars without knowing of it... But ultimately. All he offered was to replace the bumper reinforcement bar... But that he wasn't part of sales or anything other than the service department so he offered no real resolution to the problem of me buying a car with the lie it had a clean history of no prior accidents.

Their response

Quote:

Hey Alan, I attempted to connect further with the senior management team in Modesto this afternoon to gain some more insight into the situation from the store's perspective. I do not have any specific updates as of yet, but as soon as I'm able to discuss this with the team, I will follow up with you on any info that I'm able to discover. - Curt

I just said thanks and got

Quote:

You bet Alan, thanks for giving us the chance to look into it and for your patience.

BamBamZ · 11-05-2015, 04:56 PM

On a humorous note, the guy I saw last night at carmax said 2 things dinged the appraisal... The short shifter and "RPM thing". I didn't do anything besides wheel spacers, twm shifter and knob... So I asked what "RPM thing?" He didn't know as he wasn't the appraiser, I thought for a second he was talking about the shift light in the cluster and I said that was stock... Then just now realized I think he was talking about the rev match thing. Apparently that's a mod that devalues the car ��

SwissCheese · 11-05-2015, 10:07 PM

Seems like good CS from the FB team. Hopefully you can get this all worked out!

LA370z · 11-06-2015, 10:39 AM

Reading this is very disappointing. I've had nothing but a good experience dealing with CarMax thus far. This experience that you have had may very well impact my future business with this company.

Thanks for the heads up and hope all of your issues get resolved quickly.

njobe89 · 11-06-2015, 10:42 AM

Quote:

Originally Posted by LA370z

Reading this is very disappointing. I've had nothing but a good experience dealing with CarMax thus far. This experience that you have had may very well impact my future business with this company.

Thanks for the heads up and hope all of your issues get resolved quickly.

i think you're a 1% lol

we bought a car at carmax for my mom and she was getting off an exit and the breaks failed. not sure how they stay in business. i know i'd never buy anything from them.

LA370z · 11-06-2015, 10:51 AM

Quote:

Originally Posted by njobe89

i think you're a 1% lol

we bought a car at carmax for my mom and she was getting off an exit and the breaks failed. not sure how they stay in business. i know i'd never buy anything from them.

Damn...... I've been lucky I guess. My Z is a 2014 and had less than 9k miles on it when I bought it back in May. (knock on wood)

BamBamZ · 11-06-2015, 11:34 AM

This is carmax car #2 of 3... We also have a 2009 BMW 328I (bought 4 days after I got my Z with 50k miles, it now has 57k) that's been a total piece of crap. It spent the first 4 weeks at carmax after we got it for a bad oil leak, the first fix was to use silicone sealant around the oil pan to stop the leaking... It worked for a day, its at the shop as we speak for a misfire...

The other one was the 2007 Toyota Tacoma X-Runner with 40k (october 2011)I traded in for my Z... Never had an issue with that truck, had it for 5 years and put 85k miles on it.

JARblue · 11-06-2015, 11:45 AM

Toyota vs BMW

The situation with your Z is just effed though...

11-13-2015, 08:49 AM	#3 (permalink)
Inspector71 Enthusiast Member Join Date: Sep 2009 Location: Lee's Summit Missouri Posts: 337 Drives: 2015 Pearl White Z Rep Power: 17	BamBamZ, I have joined your club In 2014, angry at a constant csc problem, I rashly and foolishly sold my red 2009 base Z for a 2010 Dodge Challenger RT. After a short time, I realized i was really a sports car guy and not interested in being the captain of a 4100 pound boat (I called her the "Minnow"). I should have known. I have had 6 Rx7s and still have my 84 GSL-SE. This week, Wednesday, I go to trade my clean as a whistle black pearl RT with 32K babied miles on a 2015 "used" Z. That's when I was told my Challenger had been in a front end wreck. But, I told them, the Lee's Summit Chrysler Dodge dealership showed me a carfax and told me the car had not had any problems, recalls or accidents. They LIED through their teeth and sold me a repaired car. I wondered why the hood did not align perfectly and why, after a while, the right headlight began to wander like the light on a train locomotive. Electrical problems? Oh yeah. Now I am going to follow your footsteps. I am sure Lee's Summit Missouri Chrysler will tell me tough luck. I will ask them if the bad press they are going to receive from me is worth it? I wish you luck. I think the folks you bought the car from are a bunch of crooks.

11-05-2015, 04:56 PM	#9 (permalink)
BamBamZ Base Member Join Date: Feb 2015 Location: Mountain House, CA Posts: 95 Drives: Touring/Sport/6spd Rep Power: 12	On a humorous note, the guy I saw last night at carmax said 2 things dinged the appraisal... The short shifter and "RPM thing". I didn't do anything besides wheel spacers, twm shifter and knob... So I asked what "RPM thing?" He didn't know as he wasn't the appraiser, I thought for a second he was talking about the shift light in the cluster and I said that was stock... Then just now realized I think he was talking about the rev match thing. Apparently that's a mod that devalues the car �� DEpointfive0 likes this.

11-05-2015, 10:07 PM	#10 (permalink)
SwissCheese Track Member Join Date: Aug 2013 Location: Iowa Posts: 785 Drives: 2012 370Z NISMO Rep Power: 68	Seems like good CS from the FB team. Hopefully you can get this all worked out! __________________ Current Ride: 2012 Nissan 370Z NISMO #0389 Mods: Fast Intentions Resonated Test Pipes and TDX Exhaust with 18" Resonators (#1054), K&N Drop-Ins, GTR Start Button

11-06-2015, 11:45 AM	#15 (permalink)
JARblue A True Z Fanatic Join Date: Mar 2011 Location: Austin, TX Age: 45 Posts: 36,450 Drives: 11 Z34, 98 E36 M3 Rep Power: 2684442	Toyota vs BMW The situation with your Z is just effed though... LA370z likes this. __________________ 2011 370Z 6MT Sport Gun Metallic \| ARC \| CJM \| Ecutek \| FI \| Fujimura \| R2C \| SPL \| Stillen \| TWM \| Z1 \| ZSpeed \|

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11-05-2015, 04:51 PM	#1 (permalink)
BamBamZ Base Member Join Date: Feb 2015 Location: Mountain House, CA Posts: 95 Drives: Touring/Sport/6spd Rep Power: 12	They do their "125+ point inspection" on every car sold on the lot, if performed as they described they would of saw the repair work and cracked bumper support... It will be a hard win but its not impossible... If they stop helping (so far the people who manage their facebook have been great). I'll have to get local media involved, write yelp reviews, get the DMV involved, BBB and whoever can do something... Then get the attorney(s) referred to me. I owe $16k on it, after taxes, APR etc... Is factored in it was $28k. I like honesty...

11-07-2015, 08:04 PM	#2 (permalink)
37zeroZ Enthusiast Member Join Date: Feb 2010 Location: Dallas Posts: 346 Drives: Truck Rep Power: 14170	Wow, sorry for all the trouble you gone through. That's a high premium you paid for a 2009 Z. Wish you luck, but I don't foresee the end in your favor.

11-06-2015, 10:39 AM	#11 (permalink)
LA370z Base Member Join Date: Sep 2015 Location: Louisiana Posts: 192 Drives: 2014 Nissan 370Z Rep Power: 11	Reading this is very disappointing. I've had nothing but a good experience dealing with CarMax thus far. This experience that you have had may very well impact my future business with this company. Thanks for the heads up and hope all of your issues get resolved quickly.

11-06-2015, 11:34 AM	#14 (permalink)
BamBamZ Base Member Join Date: Feb 2015 Location: Mountain House, CA Posts: 95 Drives: Touring/Sport/6spd Rep Power: 12	This is carmax car #2 of 3... We also have a 2009 BMW 328I (bought 4 days after I got my Z with 50k miles, it now has 57k) that's been a total piece of crap. It spent the first 4 weeks at carmax after we got it for a bad oil leak, the first fix was to use silicone sealant around the oil pan to stop the leaking... It worked for a day, its at the shop as we speak for a misfire... The other one was the 2007 Toyota Tacoma X-Runner with 40k (october 2011)I traded in for my Z... Never had an issue with that truck, had it for 5 years and put 85k miles on it.