New NISMO owner and disappointed in Nissan overall

vividracing · 07-11-2011, 03:53 PM

Quote:

Originally Posted by wind.zero

da Mayor
Yes, I opened a case as requested by the dealership Service Manager. The agent called me and said she had to get the repair approved through the Nissan Corporate Office. I am still waiting on Nissan to make a decision.

ChrisSlicks
I had not thought about the paint matching better. I like that aspect.

sboden
I would agree on how Nissan responds but so far everyone involved has passed the ball. The salesperson passed to the Service Manager, who passed to Nissan Customer Service, who passed to the Nissan Corporate Office. I guess I do not have the patience for the delays on a new car that has an obvious defective paint process on the plastic parts.

Thanks for the replies.

Unfortunately, this is the way it is with most corporations. Each level of employee only has so much power. I know it's frustrating, but try not to let it sour the experience of owning a NISMO Z. Like someone said above... At least your paint will match better!

wind.zero · 07-12-2011, 12:28 PM

^^^
I am working on staying positive about the experience in general.

After a week of waiting on Nissan CA, they punted back to the dealer. The agent said this was a warranty repair and to contact the dealer. She was not sure why I was told to call Nissan since the car was practically new.

So after a month of being told to contact someone else, I am back to where I started. It took the dealer several days to reply, but I have an appointment in 2 weeks to have the NISMO kit repainted.

I understand that the dealer was probably just trying to CYA on the warranty repair on paint.

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07-12-2011, 12:28 PM	#2 (permalink)
wind.zero Enthusiast Member Join Date: Apr 2011 Location: The 49th State Posts: 296 Drives: NISMOSIS Rep Power: 15	^^^ I am working on staying positive about the experience in general. After a week of waiting on Nissan CA, they punted back to the dealer. The agent said this was a warranty repair and to contact the dealer. She was not sure why I was told to call Nissan since the car was practically new. So after a month of being told to contact someone else, I am back to where I started. It took the dealer several days to reply, but I have an appointment in 2 weeks to have the NISMO kit repainted. I understand that the dealer was probably just trying to CYA on the warranty repair on paint.