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The New "What did you do with your Z today" (with off topic replies) XIV

Originally Posted by JARblue Your Nationwide rep blows... I've had my car insurance with them for 17 years now, and I added homeowner's insurance 6 years ago. I compare pricing

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The New "What did you do with your Z today" (with off topic replies) XIV The New "What did you do with your Z today" (with off topic replies) XIV
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Old 08-22-2014, 12:52 PM   #1 (permalink)
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Your Nationwide rep blows...

I've had my car insurance with them for 17 years now, and I added homeowner's insurance 6 years ago. I compare pricing every year. They've never been more expensive than the other guys, and they've never given me a reason to switch. They also don't raise my rates
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I've had them for 5 years now for auto, renter's, and life. I made our payment using the same info that's been in the system for 5 years and all of a sudden, they say my bank returned it for an invalid account number. They can't look up the account number on their end so I can verify it and I've been locked out of my details online. My bank, of course, shows nothing against my account and no returned items. So now I must pay what I originally intended, plus the current month, plus a reinstatement fee. I also have to wait 3-5 days to hear back from accounting to verify what information they used to run the payment.
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Old 08-22-2014, 12:56 PM   #2 (permalink)
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I've had them for 5 years now for auto, renter's, and life. I made our payment using the same info that's been in the system for 5 years and all of a sudden, they say my bank returned it for an invalid account number. They can't look up the account number on their end so I can verify it and I've been locked out of my details online. My bank, of course, shows nothing against my account and no returned items. So now I must pay what I originally intended, plus the current month, plus a reinstatement fee. I also have to wait 3-5 days to hear back from accounting to verify what information they used to run the payment.
That's why I say your rep blows...

If you call up their customer service, they're not going to be able to do $hit for you. But call up your rep and bitch, and they'll get that sorted out in a heartbeat. They mixed up my parents' and my bills one month. While we were used to about $150 per month, theirs was closer to $400 at the time. My rep had everything sorted out the following day including refunding our overpayment - it took one phone call. They also gave us a 10% discount on the next month's payment
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Old 08-22-2014, 12:59 PM   #3 (permalink)
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That's why I say your rep blows...

If you call up their customer service, they're not going to be able to do $hit for you. But call up your rep and bitch, and they'll get that sorted out in a heartbeat. They mixed up my parents' and my bills one month. While we were used to about $150 per month, theirs was closer to $400 at the time. My rep had everything sorted out the following day including refunding our overpayment - it took one phone call. They also gave us a 10% discount on the next month's payment
nice...
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