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Originally Posted by kenchan so i called up nissan consumer affairs this am asking for reimbursement on the steering lock. i had my vin and receipt and everything ready to

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Old 04-10-2013, 11:00 AM   #1 (permalink)
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Originally Posted by kenchan View Post
so i called up nissan consumer affairs this am asking for reimbursement on the steering lock. i had my vin and receipt and everything ready to be faxed out per wat other members did successfully.

the lady told me i have to bring the car into the dealer for them to VERIFY my work before they can close the case and issue the reimbursement. i asked repetitively i already fixed the lock, car runs great as proof, i can send pictures, and i do not have plans to take the car to the dealer because i dont trust them, i dont trust their porters, i dont trust that they wont scratch the car, etc. etc.

she said, then tuff luck. kept repeating a canned messaged. no check coming.
That's BS I would have asked to speak with her supervisor after the repeated canned message. If you do end up going to the dealership, follow up with Nissan Corporate about how the trip to the dealer severely inconvenienced you and was completely unnecessary (and of course any BS the dealer tries to pull or sell you something).

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Originally Posted by Haboob View Post
Take it in and tell them that you're going to be the only one to drive the car. You'll pop the hood, open any doors, etc.
This. They don't need to be touching anything to see that your steering lock is the correct revision and that it is working properly.

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Originally Posted by Pintsize725 View Post
Make them fear the Kenchan!!!
x 100
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Old 04-10-2013, 11:33 AM   #2 (permalink)
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Originally Posted by Haboob View Post
Take it in and tell them that you're going to be the only one to drive the car. You'll pop the hood, open any doors, etc.
you see, that's wat im worried about. you dont open the hood to do the steering lock replacment and not sure if they even know wat a steering lock is.

and i hate having to have to explain to them what i did and how i got the part and so on so forth.


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Originally Posted by Pintsize725 View Post
Make them fear the Kenchan!!!
im too tired now. honestly $500 is not worth my time and aggravation. the ONLY reason why i bought the lock in the first place is i didn't want to deal with the dealer.


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Originally Posted by JARblue View Post
That's BS I would have asked to speak with her supervisor after the repeated canned message. If you do end up going to the dealership, follow up with Nissan Corporate about how the trip to the dealer severely inconvenienced you and was completely unnecessary (and of course any BS the dealer tries to pull or sell you something).

This. They don't need to be touching anything to see that your steering lock is the correct revision and that it is working properly.

x 100
i did ask but the lady said the person wasn't available (on another call). it appears nissan has a set protocol that cannot be broken as it can lead to a liability issue down the road. i had a feeling even if i had spoken to her boss, they would've just said the same thing.

down the road, in my line of work, i am sure to run into someone with power at nissan. at that time, i will make a joke out of it and have them give me browny points in other ways.

while 500 is a chunk of change, i bought the unit originally not thinking i would be reimbursed anyway, so it's okay. i have budget set aside for my cars and my Z is well within budget.

not like im going to be homeless next spring.
btw, won another contract today at work. wtf...
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Old 04-10-2013, 12:33 PM   #3 (permalink)
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im too tired now. honestly $500 is not worth my time and aggravation. the ONLY reason why i bought the lock in the first place is i didn't want to deal with the dealer.




i did ask but the lady said the person wasn't available (on another call). it appears nissan has a set protocol that cannot be broken as it can lead to a liability issue down the road. i had a feeling even if i had spoken to her boss, they would've just said the same thing.
Ultimately, IMO, it's not about you getting the money back. It's about making Nissan pay for this stupid, half-a$$ed recall

If I talk to more than two people who give me the same canned response, I keep going up the chain, but I also insult the higher up asking why they have the same canned response as lower employees - seems like a waste of salary to me Also, if they ever give me that BS about their supervisor being on the phone, I ask for the supervisor's supervisor. If they keep giving me run around, I just tell them, "Look I waited on hold to speak with someone for too long to hang up without getting my answer. And my experience with call backs is so poor that it is simply not an option. Please put me on the phone with someone with sufficient authority to discuss my situation and evaluate my situation without having to use those stupid canned phrase."

Good luck whatever you decide, Ken
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Old 04-10-2013, 12:53 PM   #4 (permalink)
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Originally Posted by LMBmikeZ View Post
:shakeshead: this will definitely not help America's debt situation
lol, wow 97month loan. wtf do people even consider getting a car they can't even afford? aka 90% of bmw folks.

got these dumbarse bmw leasers thinking like they're some hotshot while leasing a 328 or some cheaparse german corolla.

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Originally Posted by JARblue View Post
Ultimately, IMO, it's not about you getting the money back. It's about making Nissan pay for this stupid, half-a$$ed recall

If I talk to more than two people who give me the same canned response, I keep going up the chain, but I also insult the higher up asking why they have the same canned response as lower employees - seems like a waste of salary to me Also, if they ever give me that BS about their supervisor being on the phone, I ask for the supervisor's supervisor. If they keep giving me run around, I just tell them, "Look I waited on hold to speak with someone for too long to hang up without getting my answer. And my experience with call backs is so poor that it is simply not an option. Please put me on the phone with someone with sufficient authority to discuss my situation and evaluate my situation without having to use those stupid canned phrase."

Good luck whatever you decide, Ken
yah, sorry i couldn't deliver mr. jar.


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