The370z Useless Thread Part 3!

[TerribleONE]

Originally Posted by CarbonSignal

Really

Was not willing to post it but reading some comments made me to reply from our side, sorry if anyone feels offensive. Honestly at time there are customers you just cant make them happy.

I totally agree with the box and we did apologize to you earlier for that as well and that had nothing to do with the damage, these interior kit pieces are delicate and we did offer replacement sent in two weeks as well, you didn't receive it IMO because of a problem at your end..

You got the shipment with two damage items, we asked you to file a claim with fedex did you do that?

We asked you to send pictures of damage items to copy the weave pattern so we can send you replacement without any question asked right?

We sent the items in two week, sent you the message from fedex sent to us as below, which clearly says items shipped waiting for a contact from consignee,

" Dear Customer

Kindly be informed that subject shipment held at destination due to delivery attempted three times, however no response from consignee. Please provide alternate consignee contact number in order to arrange the delivery.
Consignee Name: BXXXX RXXXXXX
Deadline on 16th –April-2012"

You replied you cell phone broke so to inform them to keep it you will pick it, I passed on the message and told you so, did you update us on it? NO

We were expecting you to ship the damage items back to us did you do that?

Now you come back after two weeks where are the parts, are those shipped or not and same time crying over the bad experience bad experience. You didn't even bother to atleast update us did you pick or you didn't, if you contacted fedex or not?


If courier cant contact consignee because of broken phone and unavailability of any other contact number then its a vendors fault as well?

I just simply ask what else a vendor could do?



Same here

We do accept we have at times communication delays as we run this workshop along with some other commitments for all of us but do get back in few days time. We always back our items and stay with the customer till they are satisfied and work really hard behind this. I really feel sorry when people hide their side of stories and start bashing others to take the frustration out.

I am still available on pms for your refund as you asked for, good luck with your built.

back off. I have all the PMs we have exchanged. You have no way to possibly defend your point. Not even going to argue with you about everyone else.