The370z Useless Thread Part 3!

[TerribleONE]

Originally Posted by LakeShow

Preach on.

I dont even know where I would start.. the wait time was 3x what they had originally told me for my first parts to arrive... the items came in a listerine box.. i mean come on really? after spending 675$$? then two of my items were defective, not to mention the kickplates werent even in the box. I was promised replacement parts which I still havent received. Now I finally get a PM from them, and they said that they had sent out replacement parts weeks ago and they were returned to sender because I was never home at the time of delivery... Now this very well may be the case however I never once received a call from fedex, or a note on my door.. This PM came about 10 days ago, I responded and said that I had a new # which would explain why fedex could not contact me if they tried.. they said they would notify the shipper and get back to me, now I had to PM them today and they are saying that its my fault I changed my # and didnt notify them and I can return the items on my dime for a refund if I choose to... how about just notify me my replacement items are ready to ship and I could of provided you with a new #... Hopefully this makes sense I dont have time to reread it right now..

[LakeShow]

Originally Posted by TerribleONE

I dont even know where I would start.. the wait time was 3x what they had originally told me for my first parts to arrive... the items came in a listerine box.. i mean come on really? after spending 675$$? then two of my items were defective, not to mention the kickplates werent even in the box. I was promised replacement parts which I still havent received. Now I finally get a PM from them, and they said that they had sent out replacement parts weeks ago and they were returned to sender because I was never home at the time of delivery... Now this very well may be the case however I never once received a call from fedex, or a note on my door.. This PM came about 10 days ago, I responded and said that I had a new # which would explain why fedex could not contact me if they tried.. they said they would notify the shipper and get back to me, now I had to PM them today and they are saying that its my fault I changed my # and didnt notify them and I can return the items on my dime for a refund if I choose to... how about just notify me my replacement items are ready to ship and I could of provided you with a new #... Hopefully this makes sense I dont have time to reread it right now..

Wow, that's pretty bad. I was actually considering getting work done from them but after reading some negative things about them, I have reconsidered my decision.

[CarbonSignal]

Originally Posted by TerribleONE

I dont even know where I would start.. the wait time was 3x what they had originally told me for my first parts to arrive... the items came in a listerine box.. i mean come on really? after spending 675$$? then two of my items were defective, not to mention the kickplates werent even in the box. I was promised replacement parts which I still havent received. Now I finally get a PM from them, and they said that they had sent out replacement parts weeks ago and they were returned to sender because I was never home at the time of delivery... Now this very well may be the case however I never once received a call from fedex, or a note on my door.. This PM came about 10 days ago, I responded and said that I had a new # which would explain why fedex could not contact me if they tried.. they said they would notify the shipper and get back to me, now I had to PM them today and they are saying that its my fault I changed my # and didnt notify them and I can return the items on my dime for a refund if I choose to... how about just notify me my replacement items are ready to ship and I could of provided you with a new #... Hopefully this makes sense I dont have time to reread it right now..

Really

Was not willing to post it but reading some comments made me to reply from our side, sorry if anyone feels offensive. Honestly at time there are customers you just cant make them happy.

I totally agree with the box and we did apologize to you earlier for that as well and that had nothing to do with the damage, these interior kit pieces are delicate and we did offer replacement sent in two weeks as well, you didn't receive it IMO because of a problem at your end..

You got the shipment with two damage items, we asked you to file a claim with fedex did you do that?

We asked you to send pictures of damage items to copy the weave pattern so we can send you replacement without any question asked right?

We sent the items in two week, sent you the message from fedex sent to us as below, which clearly says items shipped waiting for a contact from consignee,

" Dear Customer

Kindly be informed that subject shipment held at destination due to delivery attempted three times, however no response from consignee. Please provide alternate consignee contact number in order to arrange the delivery.
Consignee Name: BXXXX RXXXXXX
Deadline on 16th –April-2012"

You replied you cell phone broke so to inform them to keep it you will pick it, I passed on the message and told you so, did you update us on it? NO

We were expecting you to ship the damage items back to us did you do that?

Now you come back after two weeks where are the parts, are those shipped or not and same time crying over the bad experience bad experience. You didn't even bother to atleast update us did you pick or you didn't, if you contacted fedex or not?


If courier cant contact consignee because of broken phone and unavailability of any other contact number then its a vendors fault as well?

I just simply ask what else a vendor could do?

Originally Posted by TerribleONE

I would love to take that experience back.. trust me.

Same here

We do accept we have at times communication delays as we run this workshop along with some other commitments for all of us but do get back in few days time. We always back our items and stay with the customer till they are satisfied and work really hard behind this. I really feel sorry when people hide their side of stories and start bashing others to take the frustration out.

I am still available on pms for your refund as you asked for, good luck with your built.

[TerribleONE]

Originally Posted by CarbonSignal

Really

Was not willing to post it but reading some comments made me to reply from our side, sorry if anyone feels offensive. Honestly at time there are customers you just cant make them happy.

I totally agree with the box and we did apologize to you earlier for that as well and that had nothing to do with the damage, these interior kit pieces are delicate and we did offer replacement sent in two weeks as well, you didn't receive it IMO because of a problem at your end..

You got the shipment with two damage items, we asked you to file a claim with fedex did you do that?

We asked you to send pictures of damage items to copy the weave pattern so we can send you replacement without any question asked right?

We sent the items in two week, sent you the message from fedex sent to us as below, which clearly says items shipped waiting for a contact from consignee,

" Dear Customer

Kindly be informed that subject shipment held at destination due to delivery attempted three times, however no response from consignee. Please provide alternate consignee contact number in order to arrange the delivery.
Consignee Name: BXXXX RXXXXXX
Deadline on 16th –April-2012"

You replied you cell phone broke so to inform them to keep it you will pick it, I passed on the message and told you so, did you update us on it? NO

We were expecting you to ship the damage items back to us did you do that?

Now you come back after two weeks where are the parts, are those shipped or not and same time crying over the bad experience bad experience. You didn't even bother to atleast update us did you pick or you didn't, if you contacted fedex or not?


If courier cant contact consignee because of broken phone and unavailability of any other contact number then its a vendors fault as well?

I just simply ask what else a vendor could do?



Same here

We do accept we have at times communication delays as we run this workshop along with some other commitments for all of us but do get back in few days time. We always back our items and stay with the customer till they are satisfied and work really hard behind this. I really feel sorry when people hide their side of stories and start bashing others to take the frustration out.

I am still available on pms for your refund as you asked for, good luck with your built.

back off. I have all the PMs we have exchanged. You have no way to possibly defend your point. Not even going to argue with you about everyone else.

[FuszNissan]

Glad I saw this, I was looking into ordering from them

[Dzel]

I was thinking of ordering from them too. Not no more though

[TerribleONE]

I would love to take that experience back.. trust me.

[Dzel]

Man I have never heard of anyone having problems with them. I think Docaam was the one speaking highly of them.

[Isamu]

Originally Posted by Dzel

Man I have never heard of anyone having problems with them. I think Docaam was the one speaking highly of them.

no one else really has.. aside from long wait times... but they are in dubai

well not no one, but most people have had positive experience...

[TerribleONE]

After I had some issues I searched around and found a couple negative reviews but mostly on communication and wait times, these are the least of my issues right now. Im just pissed that I sent the funds all the way back on december 30th and STILL dont have an interior kit...

[Dzel]

That's way too long I would of jumped all over that *** and got my money back

[Dzel]

Almost time for me to wrap up my day and head home.

[TerribleONE]

jelly

[Dzel]

I wonder how much money those guys just lost. Goes to show you mess with one of us you mess with all of us. Or how they say down here in West Texas you mess with the bean and you get the whole burrito!!!

[TerribleONE]

Originally Posted by Dzel

I wonder how much money those guys just lost. Goes to show you mess with one of us you mess with all of us. Or how they say down here in West Texas you mess with the bean and you get the whole burrito!!!

Yea, let my experience be a lesson to you guys. Luckily I dont even have my car right now or id be REALLY upset about all this...