Berk Exhaust Production with X-Pipe

BerkTech · 03-11-2010, 01:49 PM

First of all, we at Berk Technology would like to appologize for our early customers whose exhaust systems were packed poorly. We are not making any excuses for our mistake in this regard and are offering resolution to those who received any damaged components because of this mistake. Rest assured that we have taken an entirely different approach to packing these systems after the criticism from our customers and first hand knowledge of how truly disrespected these boxes are by the delivery companies.

Unfortunately, because of this, some of our customers exhaust hangers have been bent during the shipping process resulting in mis-aligned tips after install. We are working with these customers to resolve their issue, but we are happy to announce that this is not a manufacturer defect that is causing the mis-aligned tips and re-assure any potential customers in the future that their exhausts will be packaged in a way to prevent bent hangers. We would like to thank The Weapon for helping us determine the cause of this.

We have learned an important lesson through this first batch, but we stand behind our product and our customer service 100%. So again, our apologies to those who were un-happy with any part of their experience with us. We do not take your criticism lightly and will do our best to rectify the situation. Thank you to all of our customers for your support! If you have any questions, comments, or concerns, please feel free to contact us.

370Zsteve · 03-11-2010, 01:53 PM

What is known as Superior Customer Service

ChrisSlicks · 03-11-2010, 02:15 PM

Berk,

Please start taping the bag of bolts etc to something large inside the box, like the muffler (after it's wrapped in bubble wrap of course). That way if the box is punctured (which just about all of them have been) then this bag of critical little bits wont be falling out. Otherwise very happy to see the new improved packaging.

370Zsteve · 03-11-2010, 02:18 PM

Quote:

Originally Posted by chrisslicks

berk,

please start taping the bag of bolts etc to something large inside the box, like the muffler (after it's wrapped in bubble wrap of course). That way if the box is punctured (which just about all of them have been) then this bag of critical little bits wont be falling out. Otherwise very happy to see the new improved packaging.

agree

BerkTech · 03-11-2010, 02:24 PM

Quote:

Originally Posted by ChrisSlicks

Berk,

Please start taping the bag of bolts etc to something large inside the box, like the muffler (after it's wrapped in bubble wrap of course). That way if the box is punctured (which just about all of them have been) then this bag of critical little bits wont be falling out. Otherwise very happy to see the new improved packaging.

Yes, that is one of the changes. The bag will be taped to a part of the exhaust so it doesn't fly around and get ripped open.

BOLIO 671 · 03-11-2010, 08:53 PM

Quote:

Originally Posted by BerkTech

First of all, we at Berk Technology would like to appologize for our early customers whose exhaust systems were packed poorly. We are not making any excuses for our mistake in this regard and are offering resolution to those who received any damaged components because of this mistake. Rest assured that we have taken an entirely different approach to packing these systems after the criticism from our customers and first hand knowledge of how truly disrespected these boxes are by the delivery companies.

Unfortunately, because of this, some of our customers exhaust hangers have been bent during the shipping process resulting in mis-aligned tips after install. We are working with these customers to resolve their issue, but we are happy to announce that this is not a manufacturer defect that is causing the mis-aligned tips and re-assure any potential customers in the future that their exhausts will be packaged in a way to prevent bent hangers. We would like to thank The Weapon for helping us determine the cause of this.

We have learned an important lesson through this first batch, but we stand behind our product and our customer service 100%. So again, our apologies to those who were un-happy with any part of their experience with us. We do not take your criticism lightly and will do our best to rectify the situation. Thank you to all of our customers for your support! If you have any questions, comments, or concerns, please feel free to contact us.

THAT'S WHAT I'M TALKING ABOUT!!!!!!! GOOD JOB BERK!!!! ITS NO WONDER WHY YOU'RE PRODUCTS ARE SO GREAT!!!! YOU LISTEN TO THE PEOPLE!!!!

03-11-2010, 01:49 PM	#1 (permalink)
BerkTech The370Z.com Sponsor Join Date: Jan 2009 Location: Irvine CA Posts: 279 Drives: Lots.... Rep Power: 274	First of all, we at Berk Technology would like to appologize for our early customers whose exhaust systems were packed poorly. We are not making any excuses for our mistake in this regard and are offering resolution to those who received any damaged components because of this mistake. Rest assured that we have taken an entirely different approach to packing these systems after the criticism from our customers and first hand knowledge of how truly disrespected these boxes are by the delivery companies. Unfortunately, because of this, some of our customers exhaust hangers have been bent during the shipping process resulting in mis-aligned tips after install. We are working with these customers to resolve their issue, but we are happy to announce that this is not a manufacturer defect that is causing the mis-aligned tips and re-assure any potential customers in the future that their exhausts will be packaged in a way to prevent bent hangers. We would like to thank The Weapon for helping us determine the cause of this. We have learned an important lesson through this first batch, but we stand behind our product and our customer service 100%. So again, our apologies to those who were un-happy with any part of their experience with us. We do not take your criticism lightly and will do our best to rectify the situation. Thank you to all of our customers for your support! If you have any questions, comments, or concerns, please feel free to contact us. __________________ While the others type fast... Berk Technology goes fast.... See you at the track! OUR NEW PHONE NUMBER: (714) 546-BERK READ THE BERK BLOG HERE

03-11-2010, 01:53 PM	#2 (permalink)
370Zsteve A True Z Fanatic Join Date: Sep 2009 Location: Gold Coast CT Posts: 10,599 Drives: 2019 Corvette G.S. Rep Power: 44	What is known as Superior Customer Service __________________ SOLD MY Z MARCH 2018 - another Core OG moves on - new ride 2019 Z Corvette Grand Sport - no mods necessary but already have eyes on HFC and intakes LOL IT NEVER ENDS.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
SACLAM Limited Production Exhaust System	SoCal 370Z	Intake/Exhaust	56	01-06-2015 11:19 AM
Installed Berk Test pipe	>135I	Exterior & Interior	13	09-11-2009 09:04 PM
Nismo S-Tune Exhaust (15-5850) vs. Nismo H-Pipe Config Exhaust	scruffydog	Intake/Exhaust	7	07-17-2009 06:33 PM
X-pipe exhaust system....take a look, boombop shop exhaust	genki370z	Intake/Exhaust	2	07-03-2009 02:27 AM

03-11-2010, 02:15 PM	#3 (permalink)
ChrisSlicks A True Z Fanatic Join Date: Mar 2009 Location: North East Posts: 6,203 Drives: 09 370Z Sport M6 Rep Power: 655	Berk, Please start taping the bag of bolts etc to something large inside the box, like the muffler (after it's wrapped in bubble wrap of course). That way if the box is punctured (which just about all of them have been) then this bag of critical little bits wont be falling out. Otherwise very happy to see the new improved packaging.