Nissan 370Z Forum

Nissan 370Z Forum (http://www.the370z.com/)
-   Group Buys (http://www.the370z.com/group-buys/)
-   -   Berk Cat-Back Exhaust GB #2!!! (http://www.the370z.com/group-buys/12269-berk-cat-back-exhaust-gb-2-a.html)

BOLIO 671 07-06-2010 07:38 AM

I must add a comment that I obviously want the Berks exhausts...which is the only explaination why all of us have been patiently waiting so long...but as much as I and others want it, I don't think that wanting the exhaust in itself would push the product

BERK Where are you at?

Dembflyr 07-06-2010 08:25 AM

I agree. Totally disappointing. I called over a week ago and someone was supposed to get back to me. All I wanted was an estimate as to when my order might ship. That is not too much to ask.
I wonder if they feel that the 370z market is saturated with options for a car that is still fairly rare. Sure seems though that if you make a quality product and take care of your customers then you can dominate the market.... Hmm, who could I be referring to?
I have stuck with the Berk because it has everything that I wanted from an exhaust. Unfortunately their customer service is so poor that this will be my only purchase ever of a Berk product.

m4a1mustang 07-06-2010 08:26 AM

Man, that really sucks for you guys. Can't believe their customer service is this terrible. IF they are still a sponsor on the board you could PM AK and see if maybe he could get in touch with them for an answer.

Z1804 07-06-2010 08:52 AM

Quote:

Originally Posted by 370Zsteve (Post 602855)
Berk, sadly, has pretty much destroyed their reputation on this forum. Unbelievable lack of customer service skills, does not bode well for the company's future.

Quote:

Originally Posted by m4a1mustang (Post 608247)
Man, that really sucks for you guys. Can't believe their customer service is this terrible. IF they are still a sponsor on the board you could PM AK and see if maybe he could get in touch with them for an answer.

Although I hate to say this, the only way for a company to realize it's lack of customer service is through loss of profit. People need to try to find a comparable exhaust and go elsewhere. People are willing to be patient even though Berk has been absent from the forum, and neglectful of your comments and concerns. Some will be waiting until next year for their exhaust. The deadlines don't even matter anymore.

I've heard and saw the Berk exhaust in person. It is a very nice exhaust. However, it is not worth a 7 months wait with no company communication IMHO. I'm not saying you should go buy an FI, but look at their customer service and business model. Night and day.......

I don't believe the customer is always right, but in this case you should be getting that exhaust for 50% of the cost because of the patience and maturity everyone who placed an order has shown.

Good luck guys. If you choose to wait, I hope it won't be for much longer.

m4a1mustang 07-06-2010 08:54 AM

Well said!

370Zsteve 07-07-2010 06:29 AM

I just got an email from Amplified stating I have a $100 credit, call them?

MightyBobo 07-07-2010 06:48 AM

So I finally got a complaint for the Berks: they fell off my god damn hangers because the hooks on them are so short as it is, they barely fit lol. Ended up getting the meatball flag because it was dangling down, and melted a little chunk of my rear bumper.

Had to rig them up w/ some heavy gauge wire to the back rubber hangers just to make sure it stayed on for the rest of my track sessions. Will have to find a more permanent solution...

Dembflyr 07-07-2010 12:02 PM

Quote:

Originally Posted by Z1804 (Post 608260)
Although I hate to say this, the only way for a company to realize it's lack of customer service is through loss of profit. People need to try to find a comparable exhaust and go elsewhere. People are willing to be patient even though Berk has been absent from the forum, and neglectful of your comments and concerns. Some will be waiting until next year for their exhaust. The deadlines don't even matter anymore.

I really don't think that it will make much difference. I think there are only a hand full of us still waiting.

My second choice is the FI CBE. I know the Stillen CBE has a similar look and sound to the Berk but I just cant get over the look of the tips. Even if I ordered the FI now I wouldn't see it until September. If there is another delay with the Berk I will cancel and go with the FI.

I think they have lost way more business then they have gained by those of us sticking around.

Holliday 07-07-2010 12:45 PM

:iagree:

This will be my last purchase from them for sure!

370Zsteve 07-08-2010 06:15 AM

Quote:

Originally Posted by Holliday (Post 610448)
:iagree:

This will be my last purchase from them for sure!

Not me! Next purchase, Berk HFC's :icon17:

Holliday 07-09-2010 03:25 PM

Quote:

Originally Posted by 370Zsteve (Post 611724)
Not me! Next purchase, Berk HFC's :icon17:

ok, ok, maybe one more purchase if this exhaust needs that kick from the HFC's! HAHA!

Are you going to get them from BERK or a dealer? Good luck either way!:tup:

Trips 07-09-2010 03:39 PM

Quote:

Originally Posted by Z1804 (Post 608260)
Although I hate to say this, the only way for a company to realize it's lack of customer service is through loss of profit. People need to try to find a comparable exhaust and go elsewhere. People are willing to be patient even though Berk has been absent from the forum, and neglectful of your comments and concerns. Some will be waiting until next year for their exhaust. The deadlines don't even matter anymore.

I've heard and saw the Berk exhaust in person. It is a very nice exhaust. However, it is not worth a 7 months wait with no company communication IMHO. I'm not saying you should go buy an FI, but look at their customer service and business model. Night and day.......

I don't believe the customer is always right, but in this case you should be getting that exhaust for 50% of the cost because of the patience and maturity everyone who placed an order has shown.

Good luck guys. If you choose to wait, I hope it won't be for much longer.

:iagree:

Justin1686 07-10-2010 12:56 AM

I ordered mine directly from Berk weeks ago, along with the CBE. Got the hfc's very fast, maybe a week, with invoice the next day and tracking info.


Quote:

Originally Posted by Holliday (Post 614205)
ok, ok, maybe one more purchase if this exhaust needs that kick from the HFC's! HAHA!

Are you going to get them from BERK or a dealer? Good luck either way!:tup:


fullmonty 07-10-2010 01:07 AM

Good luck with your exhauts guys! I hope they come soon for ya'll

Trips 07-10-2010 01:08 AM

Quote:

Originally Posted by fullmonty (Post 615208)
Good luck with your exhauts guys! I hope they come soon for ya'll

Yea, real Soon! :stirthepot:


All times are GMT -5. The time now is 11:58 PM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2025, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.6.0 PL2