[QUOTE=BOLIO 671;658451]Looks like tomorrow's shipment that was suppossed to happen today will happen tomorrow...:roflpuke2: Maybe they meant Tomorrow Tomorrow... :inoutroflpuke:

Sorry guys, just had to make some humor out of this whole situation..Think I'm becoming delirious with the whole waiting, anticipation, miscommunication and silence...Spoke to a few members already and none seem to have gotten any calls, or tracking numbers from Berks...and some of them are confused since they have not been called for full payment...Wonder how that's gonna work....I mean would Berk really ship out without collecting full payment first?[/QUOTE]

:icon18:
LET's HOPE SO!

haha sorry your avatars looks kinda the same!

Hey all,

I just wanted to introduce myself and let you all know that I'll be proactive in helping you guys stay up to date with what's going on.

There was unfortunately some circumstances beyond our control in getting the exhausts out as quickly as we wanted to. The last thing we ever want to do is to harm our business and to make our customers unhappy or unsatisfied. That is not what Berk Technology is all about, and we guarantee we'll do what we need to do to make this right to you guys.

The good news is we have gotten over the hump that we needed to get over and we expect production to be smooth and consistent on the exhausts from here on out. We intend to be shipping out all the pre-orders within the next week and a half and will be emailing each and every one of you with a tracking #. And again please remember you all will receive an additional $100 discount on the pre-order for any of the inconvenience that's been caused.

We value all of our customers and their hard-earned money. At the same time, we want to ensure we get the highest quality product in your hands. Sometimes this means switching vendors for some of our components because they ended up not being what we expected and the last thing we want to do is pass that down to our customers.

We are confident that each and every one of you will love the exhaust when you receive it and we hope to uphold the quality that we stand for. And if any one of you have any questions or concerns, please feel free to PM me directly. I am here to assist you.

Thank you for all those that have been patient and we are working diligently night and day to fulfill your orders without sacrificing a bit of quality to the product.

So? You haven't begun shipping yet?
Were there more problems this week?
Is there any way that you can post a list using the handles from the forum to show where we stand and when you expect the exhaust to ship for that person? (similar to the way Tony does over at Fast Intentions)
That would go a long way to show us that you've turned a corner with how you are going to keep us informed.

I will work on compiling a list with forum handles, but I personally only have access to first and last names on the pre-orders.

There have been no problems this week, it's all about assembly right now and test fitting to ensure every exhaust is perfect prior to shipping. We are literally test fitting an exhaust on a vehicle right now. As I mentioned at the end of the day we want to make sure the product you all have been waiting patiently for is what you expect. We hope to start shipping the first sets out tomorrow.

I will do my best to update the post with shipping dates along with your handle as soon as I confidently can say so rather than make an empty promise.

Fair enough?

OK please let me know if you are supposed to be on the list and you aren't.

1) Holliday
2) 370degreesNY
3) niss370z
4) zeebra
5) initialgemini

I have one more missing a user name, so if you're not on this list please PM me so I can make sure. I have all your personal information that I prefer not to post up on the post.

I will be updating this post with est. shipping dates for you guys.

What you are saying is that I was given bad information on Monday when I called to cancel my order.
I was told that the pipes are in and they will be shipping in ONE day. That screams of telling me something that is not entirely true just to get me to stay.

If he had said it was going to be one more week would you really have cancelled???

lets not get mad at the only person who has come on here to help...

I'm not mad. I just want the truth. I am thankful that Berk is on here finally and just want to get some answers.

Yes we did receive all the sub assemblies on Monday and we had every intention of getting them out by yesterday. However we weren't able to get our hands on the 370Z that was promised to us. We had to drive out today to borrow one from a friend in order to do the test fitting.

It came down to shipping out exhausts that weren't test fitted and that's just not a compromise we are willing to do.

I apologize if it came off to you as something that wasn't entirely true and we should have contacted you to let you know. Just please understand we are just as overwhelmed as you can possibly think with what's going on, and we hate it much more that you guys are upset. We aren't in the business of making customers unhappy, it's common sense that unhappy customers = no customers. Nothing we do is intentional, we do our best to do what we can to keep you guys happy. Unfortunately other broken promises that were beyond our control sets us back and rather than ship you something that we're not comfortable with, we'd rather wait an extra day to get it on a car and be 100% happy.

And just for the record, we have no problems issuing out refunds for those that do not want to wait. We know how frustrating this can be and we want to do what's right. But we can comfortably say we are finally seeing the light at the end of the tunnel!

And is this David? If so, I spoke to you personally and I recall having no problems issuing you out a refund but when you heard it would be about another week before it'd ship out you were OK with waiting.

Just want to clear the facts that it wasn't your particular order that was shipping out in ONE day, but rather those ahead of you in line.

Hey guys, it's zee (some of you may know me... made a couple of posts including a video at streets, if you want to hear the sound of the car).

Bryan from Berk just came by to pick up my 370Z for fitting (I'm the friend mentioned above :D ). I've been running about with an early test system and have absolutely no complaints about the fit, sound, and performance, so using one of the long-term test vehicles again should ensure you get a top quality exhaust from Berk.

I couldn't get down to OC (I'm in Yucaipa), so he made the 75 mile trek my way to pick up the car. That's pretty cool of them, IMHO.

So, just an FYI folks, my car is in their capable hands now and the ball is WELL rolling. They'll have it for a few days to make sure everything is perfect for ya.

Thanks, z

BTW, here is the video from streets. Try to screen out the wind and rattling noises from the camera mount (poor set up), and you'll hear how great this exhaust sounds even from the inside with the windows down at 30 to 120 mph.




These guys are working hard to keep you happy, and REALLY care about their customers. Glitches and hiccups happen to all of us, but it's how we respond that counts!
:tup:


p.s. - skip ahead to the 6 minute mark to see how the CBE helps you run with Z06s... which are quick little cars (I used to own one!). :D

Thanks for the support Zee - and yes many many many thanks for lending us the car. We're cranking away to get these exhausts out!

Tagging along. Not for the drama but I sincerely like Berk CBE and how it sounds. I would like to order one in the near future.

Just for the record I never for one minute assumed that mine was going to be shipped out in one day. I know that I am one of the bottom guys. It was just that I was given a date for the first ones to be shipped and then there were to be 4-5 a day after that and that date was again missed.

I will say that I am very pleased to see you guys have a presence on here again. Thank you for the responses to my questions.

It's cool, just want to make sure we're all on the same page from here on out and being proactive in letting you guys know what's going on.

We have the first one up on the car and trying our very dying best to get one out by today. Will keep you guys updated. The great news is once this first one is solidified the rest will be streaming off the production line very quickly. We anticipate to fulfill all the pre-orders by end of next week and will have some extras for immediate shipping for new customers.

So, with all the issues that have been cleared up, is there anything that the owners of the original Berk CBE assembly should be concerned about?

wow, I gotta say, having someone on here posting from Berk is great. If i send you a PM with my personal info, is it possible to get an eventual ETA on mine as the list continues to get smaller? I ordered about 3 months ago

Sure can, shoot me over a PM and I'll be in contact with you with updates on the status of your piece.

only 3 months lol...I ordered Jan 28th.

No. Each piece is assembled at our facility and test fitted to ensure it's 100% correct. No components were changed. We just had issues sourcing certain components that make up the exhaust and that was the delay. We now have more than enough of what we need to fulfill current orders and satisfy a few more customers. Then we are going to take a little bit of a break to streamline the process so that our production and assembly on it is similar to our HFCs. Quick, easy and efficient. We'd like to keep plenty of these on hand in the future so they're ready to ship at any time.

oh i know, people ordered 6-7 months ago who are still waiting for there's. which is y i have not complained about waiting for the exhaust.

I also wanted to let everyone know that was on this group buy, or has ordered an exhaust and waited - if you are interested in a set of test pipes or HFCs for your car, personally PM me and I will give it to you at a discounted price for being so patient in waiting for your exhaust.

What kind of car is the second one you pass? Nice driving! and I love how you wave to the s2k as you pass him.

Just to let everyone know that Holliday has received an update on the order and I'll be sure to update this post as soon as we have the first one ready to go out. Will keep you all updated!

Almost there.....................:ughdance:

Now I just have to have it sent to a friend and pay him so he can repack it and send it to me here in Germany. Damn military sure does make it hard to get parts overseas!

Ask Berk if they can send directly to APO, FPO, AE, AA or AP addresses.

I did 7 months ago when I ordered. They were worried about it getting damaged. HAHA................then I watched all those poor people get bent up systems shipped to their door stateside. :shakes head:

At least they gave me a military discount :happydance:

http://www.berktechnology.com/temp/holliday.jpg

^ that should be Holliday!

We are going to work on getting 2-3 more out by Friday. All pre-orders on the GB will be fulfilled before end of next week, along with more pre-orders.

Question:

The GB#2 Price is $995.00 correct? Why is it being offered at the same price for everyone else that has not had to wait for months on end?

The exhaust is not $995.00 anymore - who is offering it at that price?

In fact the exhaust retail price is now $1299.99.

Lemme know where you saw it being offered for $995 to any new customers.

HAHA! Just checked the website and the price has gone up to $1,299.99.

It was $995.00 just the other day. :hello:

I totally noticed that too. Thats why I was damn! I may have to look at this

Phew you had me scared. :icon18:

Just missed bro!

after some confusion I am about to get my invoice so I can finally make my final payment! woo hoo!:happydance:

ABOUT F%$CKING TIME!:happydance:

:driving:VERY SOON!:driving:

payment sent! :postwhore:

You'll have tracking info shortly.

A huge thank you for being so patient and we hope it lives up to your expectations and was worth the wait.

Will be updating thread shortly when more are ready to go. You will be contacted individually for the balance of the payment.

A quick heads up to those interested in ordering the exhaust. We will have a few left after all the pre-orders ship. If you are interested in one, please PM me so I can keep a list. No special discount available due to the high demand, but we expect any new orders can ship out in a little over two weeks once we fulfill all pre-orders.

After this shipment is out, we expect another 4-6 weeks until production is ramped up on them. We want to streamline and stock all the components required in excess so we do not run into this issue again.

If you have any questions, feel free to PM or post up!

my turn!