Reflections on GTM over the years

bullitt5897

This story does not make sense...

Can you go into more detail of what happened? From what you have posted it sounds as the following happened:

You bought a TT kit and extras (what extras? This could impact your install)
You bought a transmission upgrade

You sent your car in for installation of the TT kit, upgrade of your transmission and installation of extra parts.

After 7 months you were unsatisfied with the progress and requested the car be returned to you.

(There is a gap as to what happened next as apparent in your post quoted above)

From your post I am deducting that Sam uninstalled the kit and transmission and returned you the car.

Based off what you posted Sam only charged you for the initial tear down and install amount of $700... This is the amount you claim he did not refund you and kept. This is completely legitimate as you bought a product and service then cancelled after work began... Most companies would have charged a restocking fee if you bought parts from them. This is the same thing. Now a TT kit install will cost you north of $2k+ Not to mention the install of the upgraded transmission so a $700 fee is a bargain... They could have kept more if they were greedy. I have known shops to keep all the install costs just to penalize the customer.

With all that said: there are a lot of gaps in this story and in order for you to get correct advice or answers you may want to be complete in your story...

I am curious how this really played out... And how Sam took 20k from you... I don't think he actually took 20k from you but rather you are upset over A $700 dispute... Am I correct in my thinking?

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DEpointfive0

He's saying his refund was $700, so he lost $19,300

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jwick

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Emares

I'll try to explain it in more detail.

I was in the GB for the TT kit, when they announced they were taking payments I gave a payment of about 12k for the kit itself, installation, valve body upgrade, oil cooler and transmission cooler.

After about a month I decided I wanted to have my transmission built, so sam too the car to start the job, he told me it would be done in a month (which I knew wasn't going to happen) at this point there still was no sign of the turbo kit. But sam says that by the time the transmission is done the turbo kit will be out and ready for install.

So 8k for the transmission and 12k for the turbo adds up to the 20k.

There was some more parts that I purchased from him but they were all electronics which I got back.

So anyway, this is where the "Gap" happens, it was basically just back and forth calls about what was going on, he claimed the turbo kit would be ready to install next week, next month, every call was a different excuse and same was for the transmission. This went on for MONTHS. After 7 months of him having my car with no turbo kit and the transmission not finished, I lost interest in the car. I told him I didn't want the kit, I knew he couldn't go back on the transmission because I knew they had started that. I wanted a refund on my 12k for the turbo. A month went by and no refund of course, so finally he gave me a day that the transmission would be finished, I had a 4 hour drive to pick it up just to get there and it wasn't finished. He claimed it wasnt fully broken in and he couldn't give me the car. I said screw it and took it, signed some papers, this is where it happened.

He claimed he had told me the turbo kit was on the car, and I had insisted on him removing it. He "Charged" me for the installation, removing it, and a bunch of other bs. Somehow, the 12k had disappeared and I have yet to understand. I didn't receive a turbo kit just like the rest of you guys. I just wanna know where he pulled a turbo kit and installed it over night. The transmission never worked either, shifted like crap. Ended up getting a new tranny and selling the car.

NoLaKrewe

Jesus Christ. That's horrible.

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